2
Fig 1.2
The information technology system includes three sub-systems namely; Customer care, Help-desk, Internal Computer department.
The main reason for the existence of the IT department is to provide a quality service to its customers as well as to the management which controls the whole organization. It helps sending the information to various users through means of web, mailing lists and other sources. It helps in keeping records for every activity or transaction which is necessary for the company to maintain in the records.
3
Fig 1.3
Operations department is also an most important system. It is responsible for the production of goods and services. It is responsible for manufacturing the reasonable output at a reasonable cost.
4
Fig 1.4
Then we have the Marketing department which has three sub-systems namely; Advertising, promotions. This department is responsible for the publicity of the products and educating the customer about the product. Relations Management is responsible for public relations with different firms and consumers.
5
Fig 1.5
Finally we have the last department is the Transportation department. HP is one of those very limited companies which have their own well equipped transportation system. They have their own containers which are shipped through means of water as well as air
These all five departments are well connected with each other as in every step of decision making; they need to co-ordinate with each other.
HP has a very well equipped office connected with Local Area Network and Wireless Internet Connectivity available for faster communication. This helps all the departments to exchange the required data with each other and hence a uniformity of data is there with all the
FIG.2 : MAIN INPUT AND OUTPUT , ENVIRONMENT AND BOUNDARY
Inputs and Outputs depend upon the system. Every system has different types of inputs and outputs. But the whole organizational objective is the same.
Input is the term denoting either an entrance or changes which are inserted into a system and which activate/modify a process.
Output is the term denoting either an exit or changes which exits a system and which activate/modify a process
The Inputs which include resources, workers, money, machinery and material is generally processed by the various departments and then produces the output like the manufactured goods..
The input is in the form of resources like Workers, Money, Machinery and Material is then sent to IT, Marketing, Finance, Production, R&D and Transportation for Order Processing . The Information is then sent to the IT department where capital, staff, hardware and software play their role of processing in it. The Marketing Department then receives the information and takes care of the man power, material publicity, customer of the product. This is followed by the working of the Accountants at the Finance Department which take care of monetary terms and prepares the various reports. Finally the Product is developed and transported to the required destination.
ENVIRONMENT AND BOUNDARY
Every organization exists in a certain type of environment and boundary. In this report we are referring to the system as a whole and not any individual division so we need to talk about the internal structure and the emergent properties at HP India.
As shown earlier, HP has main five systems that our team is referring to.HP India is logically connected into a legal agreement with NEC, Oracle of B2B electronic commerce. It is in the alliance, so it has an association with concrete components or physical movement.
Boundary of HP India is just the dividing line for the set of conditions which it has entered into with other organizations. As HP is in the alliance with Oracle and NEC, so they are bound in one system. But organizations outside their system can affect them. For example, Microsoft and any other ICT organizations are likely to affect their alliance.
Environment as a whole is much bigger concept than the environment of an individual system. Therefore, HP/Oracle/NEC as a system has a little impact on environment but the other organizations like Microsoft as individuals has a greater impact on the environment. This may also be referred to as one of the concrete components of environment. Properties making sense as a whole and not in separate individual parts is referred as emergent property.
The properties that make sense in terms of whole but not in terms of separate individual parts is called emergent property.
For example, there could be a wide range of properties that we might require to emerge from the example of B2B commerce
At HP India security of the information of both abstract as well as concrete components are of primary importance. Each of their employees is handed over an ESC (employee security code). By entering this code only, the employee is able to access the organization server. An employee can only access information related to their respective job profile and cannot access any other person’s information.
At HP, there is the data-process-product method which is used. The Data from the various sub-systems is brought together, analyzed. After this it is compiled together, then processed to make a final product. If there is any subsystem or any connexions which is missing from the data, the whole process gets distorted and hence work has to be done from beginning.
Hp India uses B2B and B2C both means of selling.
Concrete Connexions are ones which have a physical existence like Raw Material, Labor, Money , Machinery , Land Etc. Concrete connexions are the ones which are directly linked for any product to be made.
Abstract Connexions are the ones which do not have any physical existence but are equally important in the manufacturing of a product.
Harry (2001)
Fig. 3 INFORMATION AND MATERIAL FLOW
When the customer , whole seller or the retailer places the order, the information flows through the various departments and reaches the marketing department.
From the Marketing Department the specific order goes to the IT department the data further to the Finance Department.
The Finance Department then analyses the data and calculates the money which has to be incurred to make the product. The Money then goes to the suppliers which provide the raw material to the operations department.
The raw materials are then used at the operations department using the various resources to produce a final good/ product. This is then sent through the help of Transportation Department in the Form of Packets/Kits/Containers to the Whole seller, retailer or customer.
Fig. 4 MAIN CONTROL FEEDBACK LOOP
STAGE 1: AWARENESS
At HP India each of their employee’s is well trained and aware to use the software for their respective jobs. They are provided the latest technology which will help in the work being in terms of the modern world
E.g. There finance department is using Tally 9.0 Version and there operations department is using Adobe Creative Suite 3 for designing purposes.
STAGE 2: COMMITMENT
HP has a separate rectification department which includes the good rejected by the quality control cell. These goods are then used for demo/testing purposes and not for re-sale. Thius will help in checking the product’s flaws and hence the later products can be made faulty free.
STAGE 3: TESTING (DETECTION)
At HP before the final delivery to the distributors the goods are checked before loading them onto the containers for shipment. Any type of defect is rectified on the spot and the goods are sent in the specified condition.
STAGE 4: SEPARATION
At HP India the five main systems are of individual identity and have got different respective sub-systems. The impact of sub-systems on their parent systems is relatively high. These all systems thought are inter connected.
STAGE 5: SELECTION
On the basis of the above mentioned systems, all were equally important for us and we have mentioned their main functions and objectives and also the reason for their existence.
STAGE 6: DESCRIPTION
By this research we have learned about the different system descriptions used in the technology based companies and we have done an analysis of all the systems and their respective sub-systems existing in the organization.
REFERENCES
BOOKS
Harry, M. (2001) “Business Information Systems”. London, Prentice Hall
Elliot, J. (2001) “Information System, London”. Prentice Hall
WEAVER, P. L (1993) “Practical SSADM”. Pitman Publishing, London
JOURNALS
Smith, T. J., & Weyers, J. Derivatives and other Securities. The Journal of Economics, 8(2), p. 90-104.
Rasid, ZM & Parish, TS 1998, 'The role of information technology in business, vol. 33, no. 129, p. 99, viewed 23 September 1998, ,
WEB SITES
Griffith, AI 2001, 'Coordinating IT and Business: ‘Business Policy Analysis, vol. 3, no. 1, Available from: <http://hp.co.in/a/reports/casestudy/>[Accessed on 1 November 2007]
The ITShop Australia 2003, The IT Australia, Mulgrave, Victoria, Available from: <http://www.theIT.com.au/> [Accessed 31 October 2007]
<http://www.bbc.co.uk/schools/gcsebitesize/design/images/dt_pm_scp_1.gif> [Accessed on 1st November 2007]
<http://www.wikipedia.org/> [ Accessed on 1st November 2007 ]
NEWS PAPER ARTICALS
Cleary, P & Lewis, S 2001, IT BOOM, The Hindustan Times, 8 March, viewed 8 March 2007.
