• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12
  13. 13
    13
  14. 14
    14
  15. 15
    15
  16. 16
    16
  17. 17
    17
  18. 18
    18
  19. 19
    19
  20. 20
    20
  21. 21
    21
  22. 22
    22
  23. 23
    23
  24. 24
    24
  25. 25
    25
  26. 26
    26
  27. 27
    27
  28. 28
    28

Tesco's Information Systems

Extracts from this document...

Introduction

Table of Contents Introduction: 2 Part A 7 Tesco's functional areas 7 Finance 7 Human resources 8 Marketing 9 Customer service 9 Human Resources 10 Contributions functional areas to Tesco 11 Finance 11 Human Resources and administration 11 Marketing and sales 12 Part B 15 Functional areas of Tesco 15 Human resources 15 Finance 16 Marketing 16 Administration Department 17 Part C 18 Information systems in Tesco 18 Hierarchy of management 19 Functional areas of Tesco 19 Part D 20 Scenario outline 20 Detail scenario 20 Information processing tools and methods used by Tesco 22 Difficulty with current method of information processing 23 Alternative tools required for resolving issue 23 Alternative method 24 Part E 25 Effectiveness of using alternative tools 25 Effectiveness of using alternative methods 26 Bibliography 27 References 27 Information systems - Tesco Introduction: For this assignment I am required to do research and write a report on the information systems of a specific business of my choice, from this business I will get the relevant information about information systems. I will use my initiative in obtaining the information for the assignment. The business that I have chosen for this assignment is 'Tesco PLC' and the information that I collect for this assignment will be from various forms of desk and field research. Tesco is a international supermarket retailer and 2nd largest in the world following Wal-Mart at number 1 originating from USA, Tesco is a mainly known for selling general groceries but Tesco is also has a large non-food range for example banking and insurance, clothing, mobile phone shop, entertainment and books as well as other household equipment and extras. This assignment consist of 5 parts, I will start with 'Part A' this specifies the assignment agenda, introduction to the business (Tesco), business products and services, key facts and information as well as a list information systems used by Tesco PLC. ...read more.

Middle

Customers are essential to every business because their payments are the income of the business. In fact the customer service contribution is to fulfil the customers' expectation, make them feel important and provide a range of services which will meet their needs both now and in the future. Competitors Internationally Tesco is ranked at number 4 in terms of sales, at number 1 is Wal-Mart which is Tesco's largest competitor originating from United States with sales of $401,244 USD in 2008 while Tesco's sales $96,210 in 2008 USD, almost 1/4 of Wal-Marts sales figures. Table below demonstrates the top 10 world supermarket leaders from who Tesco PLC competes from. (Source: Economic concentrations of top 10 retailers, 2008 Currently in the UK Tesco has a market share of 30.4% at February 2010, a increase of 0.3% from February 2010 at 30.1%. (Source: Retail Week - www.retail-week.com/data) Part B What are functional areas? Functional areas of a business are sectors or parts of a business which a business consists of and these are known as functional areas as most of the time the business cannot run without them e.g. Human Resources. Functional areas of Tesco Human resources Human resources department undertakes the responsibility for recruiting, training, promoting, demoting, managing staff, sometimes payroll as well as monitoring staff and related issues. All this is done using different information systems e.g. recruitment is done their website (www.tesco.com) using online application forms and online questionnaires. . o Windows 2000 based PC connected to Internet/Intranet and Head Office can be used as bulletin board. (Called TESCO Network) o Word Processing to communicate internally and externally. o E-mail to other stores and Head Office. o E-mail to suppliers. o Internal telephone system to communicate with other departments and store support to contact Head Office o Internet/E-commerce site to communicate with customers. o Database of staff details o Customer complaints database (detailing all the complaints made at store level) ...read more.

Conclusion

Business that use click and collect Argos Asda Direct B&Q Bennetts Electrical Bhs Blackwell Boots.com Carphone Warehouse Clarks Comet Currys Debenhams Game Goldsmiths Halfords Homebase House of Fraser Jessops John Lewis Maplin Marks and Spencer Mothercare.com New Look Neweys Online PC World Pets at Home Sainsburys Tesco Direct The Toy Shop Toys R Us This is because this option offers the potential customer flexibility and choice, using the collect in store option also creates additional business opportunity for Tesco as when the customer comes to collect their item in-store they may be tempted to shop by other offers and products on display in the Tesco stores. Online shopping is continuing to grow with �4.4 billion spent online in June 2010, according to figures from the IMRG Capgemini e-Retail Sales Index, a rise of 20% from the same time last year. However, it was retailers with a joined-up multi-channel strategy that fared best among online retailers, and IMRG figures found that those traders with stores and online facilities saw year-on-year sales rise by 27% in June, compared with 10% for online-only retailers. It's clear that retailers who take a cross-channel approach in their businesses are reaping rewards. Customers want to be able to shop in a way that is convenient to them and click-and-collect is an ideal way to reach and influence them - not only does it improve customer service but it ensures you get the sale. Argos has revealed almost a quarter of its total sales are made through its click and collect service, compared with 10 per cent ordered online and delivered to customers' homes. The added advantage of this process is that when the customer comes into the store to collect the goods they've ordered, store staff can try to up-sell where appropriate. In fact, research has shown that customers typically spend an additional 27% of the value of the original order on additional items in store. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our University Degree Management Studies section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related University Degree Management Studies essays

  1. Marks & Spencer China

    Indeed, the main desire of a company is to create benefits if the domestic market is saturated, they need to internationalise. And often, retailers will investigate very well on the market needs and if it is quite promising, they are going to settle in the country.

  2. Balfour Beatty. The purpose of this report is to identify and select a UK ...

    However with the range of services Balfour offer they can dictate to certain buyers in certain sectors. For example the Rail, Road construction sectors are less competitive due to little competition. Many organisations are holding back planned projects and instead of making new offices are deciding to rent existing buildings.

  1. Analysis of Agora supermarkets of Bangladesh and the potential for online marketing.

    A manager need to choose one course of action from all available options based on his experience and judgment. Good decisions are the success of judgment while bad decisions are opportunities to learn from and rectify our strategy. Management is not just about taking care of businesses or corporations.

  2. Strategic Management - CARREFOUR CASE ANALYSIS

    C 74) o Carrefour tries to establish as many stores as possible in major urban areas in order to achieve economies of scale. (p. C 76) o Carrefour has built big global procurement centers coordinated through Shanghai and Hong Kong.

  1. The business value of Information Systems. Case study: Amazon.com

    However, experts hardly criticised the company asserting that it would never recover the investment, (Gabe, 2010) and even financial analysts such as Lehman and Brothers expressed concerns over its cash flow situation. (Foley, 2000) Although it took Amazon long time to become profitable, additional revenues rose once the company got

  2. economic analysis of tesco

    This means they target price sensitive consumers who might not earn a lot, which makes income a key factor as well. * Branded products caters to those with personal taste where choice is important,so taste is important. consumer income plays a major role in consumption of products at Tesco.

  1. Analysis of accounting Information System Flowchart of PriceRight Electronics.

    Delay in providing needed output will occur once computer is operational. The Cost and benefit of each Proposed system The accountant will compare the cost of each vendors proposed system in relation to the system's anticipated performance benefits. The difference between purchasing and leasing each vendor's system should be evaluated.

  2. E-Business Evaluation of Tesco.com

    It is the UK?s leading food retailer whereas third-largest retailer of the world in terms of revenues (after Wal-Mart and Carrefour) and second largest in terms of profit (after Wal-Mart). 1. Background and Historical Information TESCO was established by Jack Cohen in 1919.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work