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Tesco's Information Systems

Extracts from this document...

Introduction

Table of Contents Introduction: 2 Part A 7 Tesco's functional areas 7 Finance 7 Human resources 8 Marketing 9 Customer service 9 Human Resources 10 Contributions functional areas to Tesco 11 Finance 11 Human Resources and administration 11 Marketing and sales 12 Part B 15 Functional areas of Tesco 15 Human resources 15 Finance 16 Marketing 16 Administration Department 17 Part C 18 Information systems in Tesco 18 Hierarchy of management 19 Functional areas of Tesco 19 Part D 20 Scenario outline 20 Detail scenario 20 Information processing tools and methods used by Tesco 22 Difficulty with current method of information processing 23 Alternative tools required for resolving issue 23 Alternative method 24 Part E 25 Effectiveness of using alternative tools 25 Effectiveness of using alternative methods 26 Bibliography 27 References 27 Information systems - Tesco Introduction: For this assignment I am required to do research and write a report on the information systems of a specific business of my choice, from this business I will get the relevant information about information systems. I will use my initiative in obtaining the information for the assignment. The business that I have chosen for this assignment is 'Tesco PLC' and the information that I collect for this assignment will be from various forms of desk and field research. Tesco is a international supermarket retailer and 2nd largest in the world following Wal-Mart at number 1 originating from USA, Tesco is a mainly known for selling general groceries but Tesco is also has a large non-food range for example banking and insurance, clothing, mobile phone shop, entertainment and books as well as other household equipment and extras. This assignment consist of 5 parts, I will start with 'Part A' this specifies the assignment agenda, introduction to the business (Tesco), business products and services, key facts and information as well as a list information systems used by Tesco PLC. ...read more.

Middle

Customers are essential to every business because their payments are the income of the business. In fact the customer service contribution is to fulfil the customers' expectation, make them feel important and provide a range of services which will meet their needs both now and in the future. Competitors Internationally Tesco is ranked at number 4 in terms of sales, at number 1 is Wal-Mart which is Tesco's largest competitor originating from United States with sales of $401,244 USD in 2008 while Tesco's sales $96,210 in 2008 USD, almost 1/4 of Wal-Marts sales figures. Table below demonstrates the top 10 world supermarket leaders from who Tesco PLC competes from. (Source: Economic concentrations of top 10 retailers, 2008 Currently in the UK Tesco has a market share of 30.4% at February 2010, a increase of 0.3% from February 2010 at 30.1%. (Source: Retail Week - www.retail-week.com/data) Part B What are functional areas? Functional areas of a business are sectors or parts of a business which a business consists of and these are known as functional areas as most of the time the business cannot run without them e.g. Human Resources. Functional areas of Tesco Human resources Human resources department undertakes the responsibility for recruiting, training, promoting, demoting, managing staff, sometimes payroll as well as monitoring staff and related issues. All this is done using different information systems e.g. recruitment is done their website (www.tesco.com) using online application forms and online questionnaires. . o Windows 2000 based PC connected to Internet/Intranet and Head Office can be used as bulletin board. (Called TESCO Network) o Word Processing to communicate internally and externally. o E-mail to other stores and Head Office. o E-mail to suppliers. o Internal telephone system to communicate with other departments and store support to contact Head Office o Internet/E-commerce site to communicate with customers. o Database of staff details o Customer complaints database (detailing all the complaints made at store level) ...read more.

Conclusion

Business that use click and collect Argos Asda Direct B&Q Bennetts Electrical Bhs Blackwell Boots.com Carphone Warehouse Clarks Comet Currys Debenhams Game Goldsmiths Halfords Homebase House of Fraser Jessops John Lewis Maplin Marks and Spencer Mothercare.com New Look Neweys Online PC World Pets at Home Sainsburys Tesco Direct The Toy Shop Toys R Us This is because this option offers the potential customer flexibility and choice, using the collect in store option also creates additional business opportunity for Tesco as when the customer comes to collect their item in-store they may be tempted to shop by other offers and products on display in the Tesco stores. Online shopping is continuing to grow with �4.4 billion spent online in June 2010, according to figures from the IMRG Capgemini e-Retail Sales Index, a rise of 20% from the same time last year. However, it was retailers with a joined-up multi-channel strategy that fared best among online retailers, and IMRG figures found that those traders with stores and online facilities saw year-on-year sales rise by 27% in June, compared with 10% for online-only retailers. It's clear that retailers who take a cross-channel approach in their businesses are reaping rewards. Customers want to be able to shop in a way that is convenient to them and click-and-collect is an ideal way to reach and influence them - not only does it improve customer service but it ensures you get the sale. Argos has revealed almost a quarter of its total sales are made through its click and collect service, compared with 10 per cent ordered online and delivered to customers' homes. The added advantage of this process is that when the customer comes into the store to collect the goods they've ordered, store staff can try to up-sell where appropriate. In fact, research has shown that customers typically spend an additional 27% of the value of the original order on additional items in store. ...read more.

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