• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12
  13. 13
    13
  14. 14
    14
  15. 15
    15
  16. 16
    16
  17. 17
    17
  18. 18
    18
  19. 19
    19
  20. 20
    20
  21. 21
    21
  22. 22
    22
  23. 23
    23
  24. 24
    24
  25. 25
    25
  26. 26
    26
  27. 27
    27
  28. 28
    28
  29. 29
    29
  30. 30
    30
  31. 31
    31
  32. 32
    32
  33. 33
    33
  34. 34
    34
  35. 35
    35
  36. 36
    36

THE EFFECT TQM HAS ON EMPLOYEES AND MANAGEMENT IN THE PUBLIC AND PRIVATE SECTORE IN THE UK.

Extracts from this document...

Introduction

´╗┐THE EFFECT TQM HAS ON EMPLOYEES AND MANAGEMENT IN THE PUBLIC AND PRIVATE SECTORE IN THE UK. CHAPTER 1 INTRODUCTION This is an introduction to the research topic. This chapter aims to present the research ideas and its motives. It introduces the topic, which is the effect of total quality management on employees (TQM) giving a brief description of the research and the major themes adopted for this study purpose. The chapter begins first by stating the background of the study, second a statement of the research problem would establish the reason for the study. Third, the aims and objectives of the study are given; fourth, the questions which have remained unanswered by previous research and which the present study seeks to address will be stated. The chapter then concludes with a brief outline of the major elements contained in the other chapters of the research work. The dissertation looks at the impact of TQM on employees and management. 1. Background of the Study Total quality management (TQM) has been defined as an organisational effort incorporated in intent to improve the quality of performance at every level. TQM as defined by the International Organization for Standards (ISO, "is a management approach for an organization, centred on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction and benefits to all members of the organization and to society." ISO 8402:1994 (citied in Singh and Dhalla, 2010). TQM necessitate that organisations maintain quality standard in the overall aspect of its business. It ensures that things are done right the first time and eliminates waste and defects from organisational operations (Hashmi 2010). While HRM practices involves the overall organisational quality planning, training and personnel development, quality of work life and is intended for customer satisfaction, the main purpose of TQM is managing performance and also acts as a system that maintain unvarying organisational improvement. ...read more.

Middle

This aspect believes that human resource are significant and should be trained on knowledge and performance as there are the main force of a multifaceted business environment. (Oltra (2005), Tari et al. (2006)). The employees are trained and empowered to make decision based on their judgement on things that they can control This is one way of satisfying internal suppliers and not only does it reduce the burden of the supervisor shift responsibility for quality control from specific departments to all employees which can motivate employees ?internal suppliers? to do better job. This allows total quality management to move from a centralized to a decentralized approach to control. 3. Fact Based Decision Making: decision must be made only on data and not situational thinking or past experiences. In making decisions, an organisation can adopt SPC (Statistical Process Control) which involves the application of statistics to analyse data, study and measures the performance process to identify common and special causes of variation in the performance process. Other statistical data can be used like: FMEA (Failure Mode and Effect Analysis) to detect all possible failures in a process and study the consequences of such failures. DOE (Design of Experiment) and the 7 statistical tools. When making decisions, organisation has to follow a pattern Source: http://goldpractice.thedacs.com/practices/spc/index.php (2011). 1. Continuous Improvement: it is important for organisation to continually improve in all aspect of their work from strategic planning to decision making , to detailed execution of the work element as what may be considered as an exceptional performance today may be classified as unacceptable in the future. In order not to be outperformed by competitors, organisations have to use the concept of process improvement to attain both breakthrough gains and continuous improvement. Continuous improvement does not involve end results alone but also more importantly to potential to produce better results in the future. It focuses on 5 major areas for capability improvement which are demand generation, supply generation, technology, operations and people capability. ...read more.

Conclusion

Also, the study is not just an observation of the existing phenomena on the topic but goes beyond that to a significant appraisal of any observations. Both the exploratory and explanatory research purposes have been deemed inappropriate for this study and this is why the research adopted a descriptive research method. 1. Ethical Issues The researcher consulted the manager of the company before and during the research study. Ethical issues were considered during the course of the research. Cooper and Schindler(2008) explain that ethics are the standards or norms of behaviour that guide researchers of their behaviour and connection with others researchers and participants. The methods used during the collection of data were followed in order to obey the rules of the data protection act 1998 and strict accordance to the company law and policy. In order to take into consideration the ethical issues, informed consent was required from all participants. Participants were notifies that the interview was voluntary but necessary to provide a true demonstration of hoe implementation of TQM practices affects employees performances, a letter was sent to participants stating the purpose of the research and to informed them of their rights prior to the administration and those who agreed to the terms were requested to participate in the interviews. Participants will remain anonymous and the outcomes of the research will be available for all involved to read. All data collected was stored in a safe place to ensure confidentiality. 1. Summary This chapter addressed the research methodology conducted, including the reasons for selecting a qualitative research approach, the research process, data collection and analysis, and concerns related to the limitations of the research, ethical considerations were also discussed in this chapter, and conclusions and recommendations given by the researcher will be based on the result findings and finally the reliability and credibility of the research. The following chapter, chapter 4, will present the findings of the interviews and include a discussion of these findings. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our University Degree Management Studies section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related University Degree Management Studies essays

  1. Critically analyse management and leadership theories over the last century, commenting on the extend ...

    For example, since rules establish minimum level of performance expected of employees, a minimum level is achieved. Classical theories are purely mechanistic. The organisation is seen as a machine and employees are simply parts to be fitted into the machine to make it run most efficiently.

  2. The global business environment and its impact on Nestle.

    to account for managers to actually identify the perfect suppliers for the organizations and the way to cut the cost (Cost cutting) and to gain information regarding the suppliers and the suppliers of the competitors and to communicate with the suppliers.

  1. operations management

    By doing this, its employees are specialised in their area of operations for example a certain team of people are specialised in creating new moulds for new home ware products. Variety Dimension The variety of CDS can be considered low.

  2. 'Leaders are born not made. To what extent is this saying justified by current research ...

    Similarly fluid intelligence may a the key element in leadership success, however intelligence may be enhanced by knowledge acquired with age and life experiences.

  1. Strategic Management - CARREFOUR CASE ANALYSIS

    Oracle and Sears, whereby suppliers and retailers can exchange information via the Internet and optimize the flow of merchandise, thus reducing their administrative costs. (p. C 76) o In addition, in urban areas some kind of "protection" from the local street societies had to be negotiated.

  2. Coles Logistic System. This report will evaluate one of the leading Australian supermarkets ...

    available meanwhile the quantitative method use historical data to predict future sales. (Source from: Sahu,A,P 2009) As such a lager supermarket, it is obviously not reliable if the subjective method was used for forecasting. Coles has always recorded every data in order to use for the next period using.

  1. Project Management Outline - Graduation Party

    We need a 100% attendance to assure a complete success. It is true that the profit will not change due to the ticket sales even if the guests are not present, but the project team would not like a 0% attendance, which means in this case a project failure.

  2. Euroland Foods S.A. is one of the leading European producers of ice-creams, yogurt, bottled ...

    This segment of market is totally undiscovered by Euroland, so investing EUR 60 m. could be very risky and needs more concise and detailed research. Moreover, Company can face the issues they haven't had before. There are big underwater rocks like Corporate Social Responsibility that can create big problems for Company without any experience in that sphere.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work