The Rise and fall of Marks & Spencer - Financial Analysis

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 ‘The Rise and fall of Marks and Spencer’’ ---Financial Analysis !

BACKGROUND – M&S FINANCIAL POSITION

In 1997, the M&S Chairman, Richard Greenbury’s dream came true when M&S were named as the first British retailer to break through the £1bn profit barrier.  (Bevan, 2007) states…In the previous five years profits had risen 87%, earnings per share by 98% on sales up by only 35.  However, this was to be the peak before the stormy period of the next few years.

By November 1999 M&S profits fell from £337m to £192m and for the first time the company’s market share in clothing fell.   One of its main rivals – Arcadia benefited with a rise in market share from 6.2% to 8.2% with Next also showing a rise in market share from 3.9% to 4.5% for the same period.  It was around this time that Salsbury, CEO embarked on another restructure of the organisation, splitting it into 7 business units – and the share price sank even further.

Following poor Christmas sales in 1999, the company announced its St Michael brand would be minimised on labels, and there was to be a new design of carrier bag.  The new Autograph collection was also announced and proved initially popular.  However, this did not last.  Many customers complained that Autograph items were too expensive and by 2001 the range had made no money.  During this period, Salsbury increased spending on marketing, culminating in a disastrous TV ad campaign using a plus-size model.  Bevan (2007) states…if ever there was a signal that the new management at M&S had lost the plot, the fat lady ad was it.  Salsbury left by September 2000.

 

In the run up to Christmas 2000, the company’s rivals Matalan, Next and Arcadia continued to increase sales and profits, and when the figures emerged in January 2001, M&S sales were 5% lower than at Christmas 1999.

The new head of UK retail, Roger Holmes’ challenge was to restore profitability to the company and to increase its market share, estimated to have dropped from 13% to 10.5% between 1996 and 2000.  Meanwhile its rivals, Next, Matalan and Arcadia showed steady increases of 5.2%, 1.9% and 8.1% respectively.  With its share of the market steadily declining, the Chairman Vandevelde decided that 38 European stores would be sold or closed.

In May 2001 the company announced profits of £145.5m – a far cry from the £1.2bn of just three years previously.  This trend continued into autumn 2001.  However, the new Per Una range for women proved an immediate hit when it launched in September 2001, and in November the company announced its first profits increase since 1998.  This was followed in January 2002 by sales figures up by 8.3%.

But the recovery stalled with the crash of the dot.com market and M&S shares plunged to 270p by February 2003.  By this time in-fighting amongst the teams in the clothing and lifestyle departments, and the continuing boardroom drift resulted in poor Christmas sales in 2003.

In January 2004 the City analysts announced that the company was once again struggling with profits down 2.5%.  During spring, trading deteriorated further and in May Vandevelde announced he would leave when a successor was found.

Stuart Rose, former CEO of Argos, and a management trainee at M&S in his youth, used his PR contacts to ensure a few well placed press articles would bring him to the attention of the Board.  He was soon invited to a meeting, where he outlined what he would do to turn the company around.  On the same day, the news was leaked that Philip Green, Arcadia CEO intended another takeover bid for M&S.  This prompted the Board to agree that Vandevelde and Holmes must go, and Rose was offered and accepted the CEO post.

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Rose began by announcing the sale of the financial services arm of the company to HSBC for £762m, the purchase of the Per Una brand from George Davies for £125m, the closure of the Lifestore experiment and 650 job cuts.  His aim was to get the company back to functioning as “one shop”.  He told City analysts – “there would be no growth in 2004-5 and indeed not much growth in 2005-6”.  His motto was “focus, drive and broaden”.  He began by focussing on quickly shifting £2bn of stock.  He spent £500m on revamping the stores with new lighting, ...

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