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The role of tour operators.
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Tour Operator
The role of tour operators
Unlike the travel agencies who sell holiday and a range of other travel products tour operators actually assemble the component parts of a holiday, package holidays i.e.the means of travel , accommodation, facilities, transfers,excursion and other services. If we consider that the travel agents are the retailer arm of the travel business, then the tour operators can be linked to wholesalers, since they buy in 'bulk' from the providers of travel services, such as the hoteliers and airlines, break the 'bulk' into manageable packages and offer the finished product the inclusive tour for sale to the travel agencies or direct to the consumer.
Principles
Principles are organisations that provide a service and a product, which make up the package holiday. They are divided in three groups:
? Transport carriers like, ferries, cruise lines, airlines,road transport, coaches( BA airline )
? Accommodation providers like , hotels, motels, camp sites, villas, apartments, holiday centres( Hilton hotels )
? ancillary services like, transfer agents, excursions operators, car hire and travel insurance ( Avis car hire company)
Example of UK principles
Service Some
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