Training Needs Assessment in Dolmino's pizza

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Training Needs Assessment in Domino’s Pizza

                                     C O N T E N T S

  1. Introduction…………………………………………………..3

  1. Organisation’s Objectives …………………………………...3

  1. Job Positions…………………………………………………..4

1. Team Members…………………………………………………………..4

2. Management……………………………………………………………..4

     

       

  1. Individuals and their training…………………………………4

            1. Training cycle…………………………………………………………….5

 

              2. Needs analysis……………………………………………………………5

                   

                   3. The recruit………………………………………………………………..6

                    4. The manager in training…………………………………………………8

V. Medium and long term career development…………………….10

VI. Conclusion........................................................................................10

       VII. Bibliography...................................................................................11

  1. Appendices

                      1. Appendix 1……………………………………………………………...12

                       2. Appendix 2……………………………………………………………..12

                       3. Appendix 3……………………………………………..........................14

  1. INTRODUCTION

Domino’s Pizza is the world’s leading pizza delivery company and one of the largest of all quick service restaurants chains in the world. It was founded in the United States in 1960. Domino’s Pizza Group Limited (“DPG”) is a wholly owned subsidiary of Domino’s Pizza UK & IRL plc. There are 526 stores throughout England, Scotland, Wales and Ireland.

This information is made available to the public through the means of publication in both      internet and company’s “grey” literature and brochures.

This report aims to focus on one single Domino’s Pizza store- Berkhamsted store. The purpose of the report is to identify two different groups of employees and to analyse their training needs for current jobs, as well as medium and long term career development. Because of its size the chosen store does not allow to select two groups of employees. This is why the report will be about two individuals instead and will intend to explain the process of determination of the needs and confer about the implications for both organisation and employees. Because of reasons of confidentiality the individuals will not be named. In this case they are manager in training and a recruit.

  1. ORGANISATION’S OBJECTIVES

There are 526 stores throughout England, Scotland, Wales and Ireland. Domino’s Pizza’s mission is to become the best delivery company in the world and is looking towards its goal of opening 1.000 stores by 2017.It aims to ensure that high brand standards are achieved at all stores. To do this, Domino’s Pizza employs over 325 team members who work in a range of store support functions at locations in the UK and Ireland.  Domino’s Pizza’s expertise and passion for delivering hot and fresh pizzas has earned it numerous awards and the loyalty of millions of pizza lovers around the world.

Its priorities, goals and objectives are:

  • Recruit, recognise and retain the best people;
  • Deliver consistently high quality food on time;
  • Take great care of its customers;
  • Innovate in ways that matter to its team members and customers;
  • Ensure high image standards at its stores;
  • Treat others how you would like to be treated;

Its culture is best summed up in a chant sung in its stores:

“Sell More Pizza, Have More Fun!”

III.JOB POSITIONS

    1. Team members

There are five job positions:

  1. Customer Service Representative- this is the first source of contact with the store;
  2. Pizza Maker- this is a position which demands some time to master;
  3. Oven Tender- the main role of this position is to monitor the quality and bake of the pizza and other products;
  4. Router- this role assigns orders to the drivers and requires a through knowledge of the delivery area;
  5. Deliver Driver- requires map reading skills, cash handling skills and ability to follow various safety and security measures;

     

     2. Management

 

 There are five job positions:

  1. Manager in training- first steps to management; level 1 and 2;
  2. Manager in training- shift runner; level 3
  3. Manager- major responsibility upholding Domino’s legendary product quality and service standards;
  4. Store Manager- responsibility for recruiting new team members and developing all team members to achieve their potential;
  5. Area Manager- full responsibility;

IV. INDIVIDUALS AND THEIR TRAINING

Hargreaves and Jarvis (2000:9) state that most organisations consider Human Resource Management (HRM) as an investment, in that it presents a way to integrate business plans and human skills in order to achieve its goals in terms of economic growth, products or services.

However, it is common to consider Human Resource Development (HRD) as part of organisation’s approach to HRM, Stewart et al(1996:9), Hall(1984) and Nadler(1984) view HRM and HRD as separate but contemporary process  in the analysis of organisations (cited in Watson 2007:310).

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Although HRD deals with many issues this report’s focal point will be training need analysis.

Reynold and Sloman (2004:1; 2005:2 in Watson (2007:308)) clarify training as a set of activities focusing on developing individual and organisational potential and building capabilities for the future.

Goldstein (1993:29) points out the goals and objectives as the key steps while                                   determing a training environment, and states that there is no other way to measure     success unless they are specified.

Amos (2001:60) defines ...

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