The business will need raw materials such as flimsy, but dense aluminium for the outer casing of the PinPon. Also plastic is needed for the screen and the wiring and other circuit components. As plastic conducts heat, it wont burn or melt inside the chipboard. It also prevents any minor electrostatic discharge. When having all the necessary equipment and materials the production can go ahead, on the other hand if there is a lack of raw materials, the business would suffer as it might not be made accurately. This can dramatically bring down the sales and could lead to product failure.
Customer Service
All businesses, whether it is a small distinct business to a rather large organisation, have some sort of service when supplying products. The PinPon organisation has well trained and friendly staff to deal with any complaints or queries made by customers regarding the product. This is all done fast and every complaint or suggestion made is taken in to account, and as a result, the problem is dealt significantly and leaving customers feeling satisfied. When purchasing the product PinPon has hundreds of staff who are able to listen and respond to customers efficiently and effectively. They all have researched and knowledged the product and are able to answer queries and questions, and may smooth any problems that might arise and offer reassurances.
By demonstrating good after sales service, it provides an positive image of the business and illustrates good customer service. The service provided has to be first class and effective, that is why PinPon take great care with the after sales services they provide. PinPon always offers product guarantees on all their products, and provides easy and helpful numbers and websites to contact incase of any product faults or queries. It also provides safety advice on using the product, for example consumers should not subject the player to excessive force or impact. Therefore PinPon is not responsible for the damage caused by the consumers and may not subject to a product replacement. Whereas if there was a fault made by the product manufacturers itself, then PinPon is liable and would replace the same product and dispatch it immediately.
Good after sales service can help meet on going needs of customers expectations. PinPon provides the right and appropriate level of post-transactional service to its customers this helps gain a good reputation around the industry, which can lead to repeat purchase from customers.
Health and Safety and Consumer Protection
The PinPon ensures and promises its customers a worthwhile experience of entertainment, therefore it is thoroughly checked on a regular basis throughout the production, making sure there aren’t no faulty or blemished bits. So that way it could not detriment its users in any way. As explained earlier the PinPon is made to perfection and is good value for money.
During the production stages, the PinPon has to be audited and confirmed that it meets the relevant safety requirements researched and studied by the research and development team. By doing this the final product should utterly comply with the target audience and any faulty materials arise, for example if the outer shell is insecure or inaccurate, the production team then examines and analyses the product a number or times to make sure it is made to perfection. Then with all the relevant materials and reassurance the product could then be produced.
Whilst the process of production the workplace is being monitored and supervised at all times. The entire workforce has to make sure the environment in which the PinPon is being produced has to be convenient and suitable, making sure it is more than just satisfactory, for example the workplace has to be immaculate and clean, and the temperature should be reasonable and should therefore keep maintained at all times whilst production. The workers are given regular breaks between working hours, so that they do not feel tired and unable to work as hard, as the product requires detail and competent workers to produce it. There are safety barricades for more practical machinery, and the workforce are unable to access the machinery as they may cause an accident as the machinery are seen to be dangerous. Therefore PinPon is not liable for any injuries occurred, because they have provided all the necessary protection appropriate to the risks.
Production Resources
The PinPon is made from aluminium ensuring customers quality and superiority. It is made from the highest standard computer and hardware, which is cased in a glossy white aluminium outer shell. This case was designed for standing abuse, such as being dropped several times. The case is made from special substances designed and developed by scientists to ensure that when the product fall or slips, it does not receive any scratches or damage of any kind. After this , equipment is then assembled and specially sealed by professional technicians from the production team.
The business will need a variety of different physical resources to make the product.
The production is all done in the PinPon factory located on the outskirts of Sussex, the actual final product is then sent to the warehouse in Leeds.
At the warehouse the workforce thoroughly monitor the products and immediately dispatch the product if it has been purchased, making sure it has been delivery fast and on time by the delivery vehicles. Again certain machinery would be needed such as forklifts to help store pallets ets. Human resources will be needed to operate theses forklifts and operative staff will be needed to overlook the workers ensuring goals and tasks are being met in the warehouse.
The business also sells online and has a easy and a efficient website to purchase the product. It also sends large bundles to organisation like PC World, and Comet etc, to be sold fast and effectively as there is more involvement with the product and the customer itself, making it easy to decide.
The factory where the PinPon is produced, contains the latest and ultra modern technology, which help a lot in producing the product as it takes less time and brings out an accurate and faultless outcome. The business will also need machinery to test and safety check the products, along with the machinery there would come human resources to work and maintain control the various machinery.. There many practical machinery, like robots which are designed to do the most of the practical part, like moulding, joining etc. this helps and cuts costs by a considerable amount. Whereas using standard equipment and technology it would be time consuming and may not assemble the product properly causing harm to its users.
Human resources are also needed when making a new product like the PinPon, infact it plays a major role in developing the product throughout the stages of production. PinPon holds thousands of workers, each having their own particular role, and are categorised in teams. One of the teams is the production team, which make and brake the product. They decide on what equipment is needed, and how stuff should created, without a production team developing a new product will be hard as no other team knows what and how to create the product. Another team within PinPon is the advertisement team, which create the PinPon website and organise and manage the advertising on television. Within this department, there are workers who create and design pamphlets and leaflets to advertise the PinPon. The customer service team deals with complaints and queries made by customers when purchasing the product. This can be done online, where the employees answers questions made by existing customers, or it can also be done over the phone. This requires a lot of communication skills. The human resource impact of developing and launching a new product will depend upon the nature of the product range. The introduction of the new machinery and technology might reduce the number of workforce, as the technology will replace the functions previously carried out by the workers. Although this can also can create more new jobs within the organisation as you might consider different ways in which the introduction of new technology that is launching the new product.
Most of the machinery is operated by the workforce, and supervisors and managers therefore should over look the workers, and ensure that objectives and aims are being met. This also relates to motivating the staff whilst doing so, as the product could be unsuccessful if 100% is not given during production.
Finance plays a huge role in all businesses especially when it comes down to producing a product. The sum total of finance concludes the quality of the product itself, for example the materials and added value to produce a product, and the value added by the business. If the business has the relevant finance to make the product, then high quality material and objects are used.
This also determines the machinery and equipment used to make the product, the more finance it has the better and specialised machinery it uses. Finance can also play a major part in employment. So if finance was not a problem for PinPon, it would advertise and interview a number of people regarding a particular job role within the business, baring in mind this has to do with money.
Finance can be available to the business in several ways. Internally, the major source of finance come from retained profits or alternatively loans from banks and government grants. The retained profits are that part of a business’s profits that the managers decide to keep within the business for investment purposes, like adding value in materials when making the product and are a significant source of finance when making a new product. Owner’s funds is simply the capital put into a business by its owners, to prevent paying debts and interest from sole traders or partnerships etc.
On the other hand businesses usually do not want to use external finance it is costly as interest need to be payed back, which may cause a lot of problems in the early stages of launching the product and the company may not be as successful, and all the profit gained is used to be repay the loans and interest. Leasing is basically acquiring assets. This allows the business to rent an asset than rather spending any money in buying it. The ownership of the asset will remain with the finance company, and the rent is sufficient and provides a considerable amount of profit.
Raising loans from banks when producing a new product helps the business get on track and keeps them on their feet. The interest rates charged by bank loans can either be fixed or variable and the business can make repayments over an agreed period made by the financial institution, rather than having a deadline. Government grants are also provided to help start up and give assistance to manage the business. The grant scheme is expected to create more jobs with the money the government has provided, and when creating a product the more workers the better the outcome. The substantial amount offered by the government might not be a lot, so it is not that reliable in helping produce a new product so it requires the owner to invest some of his own money to maintain a successful business.