Most of the post-secondary institutions have been using computerized information and advanced information technology in their higher education programs. According to a 1999 national survey of information technology in higher education, it was found that there has been a continual increase in computerized education as a way of connecting distant campuses. The results of the survey are based on data provided by 557 two and four year degree granting colleges and universities throughout the United States. The major findings include:
* 47% of the institutions offer at
least one course entirely over
the Internet.
* 54% of college courses offered at
these institutions are now using
e-mail, up from 44% in 1998 and
20% in 1995.
* 39% of college courses are now
using Internet resources as part
of the syllabus, compared to 33%
in 1998 and 15% in 1996. 28% of
courses have a website, compared
to approximately 23% in 1998 and
9% in 1996.
* A strategic plan for IT is in
place at 61% of higher education
institutions, an increase from
50% in 1998.
* Access to student services via
the Internet continues to grow:
70% of institutions provide under-
graduate admissions applications
over the Internet, and 77% post
their catalogs online (Distance,
2003, 3).
Key Players
Almost every major college and university has programs that students from outside of the campus can take courses. For the purpose of this project, the major or key players will be limited to those in and around the San Diego area. In many cases, the key players fit into certain categories to be considered competition for NU. For the purposes of this study, the universities considered had to have been accredited, be private and not public, offer an MBA, and offer customized programs designed for professionals. The major players that fit this criteria are:
* University of Phoenix: “The
Leading University for Working
Adults,” Private university,
with over 120 campuses . . .
* Devry University: “Your Best
Career Move,” Private univer-
sity, locations in 11 states.
* The Chapman University: “Degree
and Credential Programs for
working Adults,” Private univ-
ersity, locations in 3 states
(Fulbright, 2003).
These players are comparable to NU. Many major universities such as Georgetown are too numerous to mention individually.
TARGET MARKETS
Major Characteristics
Higher education has been very important in Argentina for over 170 years. There are both state funded and state owned institutions of higher education within the country. The country has also legalized professional and academic universities that can offer degree programs. In Argentina, the state is not a regulator of higher education but is more of a provider and a subsidizer.
The federal government has passed the National Council For University Accreditation and Evaluation (CONEAU). This organization has been in place since 1995 and has power to “. . . accredit new institutions, set mandatory standards, and accredit some postgraduate and graduate programs (Mollis, 2003, 2). The organization is also responsible for conducting institutional assessments.
With the new organization, the federal government has developed the role of regulator in the area of higher education. It is up to the universities to maintain their own salary scales, decentralize institution generated funds and all institutional financing. The federal government has taken part in the higher education environment but much has come about from the demands of the people of Argentina for higher education programs and facilities.
There were 149 students per 10,000
inhabitants in 1980 compared to
478 students in 2000. Currently
more than 1,700,000 students, rep-
resenting 15.6 percent of the total
enrollment in the education system,
attend institutions of higher edu-
cation in Argentina . . . In 2000,
roughly 75 percent of the students
in the higher education system were
on the university track, while 25
percent were on the nonuniversity
track (Mollis, 2003, 2).
Relevant Statistics
Demographics
The population in Argentina is highly educated. There are certain divisions within the groups but all have minimum education. In Argentina there is a compulsory education for 9 years. The country has one of the highest literacy rates in Latin America. 96.2% of the adult population is classified as literate. The population is divided into two major groups. 85% are considered white, which include mainly people with Spanish and Italian descent. The other 15% are made up of Indians, Mestizo, and other non-white ethnic groups (CIA, 2003, 759).
Argentina has a young population as compared to the
three Latin American countries. It is estimated that 63% of the population are between the ages 15 and 65. The life expectancy is 79 years for females and 72 years for males. The majority of people are employed in industry and commerce but there is a large percentage that are involved in agriculture. The population of the country is approximately 37.8 million people with approximately one-third living in Buenos Aires (CIA, 2003, 759).
Geography
Argentina is the second largest country in South America in both area and population. It has a long tapered shape which occupies most of the southern part of South America. The country covers 1,073,400 square miles. It stretches 2,300 miles from north to south. The southernmost tip of Argentina is only approximately 600 miles from Antarctica. The northernmost part has nearly tropical climate. The landscape includes high mountains, arid deserts, vast plains and swampy forests (MSN, 2002, 1).
Legal System
The country is a federal republic with the government divided into legislative and congressional powers. The constitution and form of government are similar to the
United States. The country does have laws specifically addressing foreign investment. The laws are to protect foreign investors by granting them all the civil rights of citizens. This means that they are free to practice their trade, commerce or profession anywhere in the country. Foreign investors are also allowed to buy, sell or own real estate within the country (Calle, 2003, 1).
Economic Statistics
In Argentina the GDP per capita was U.S.$7,266 in the year 2001. Inflation rate in 2002 averaged 26%. The country has developed an economic freedom policy that is equal to that of the United States. A major part of the economic statistics can be seen in the area of foreign direct investments. Economists project that the economy will grow 5% in 2003 and 4.5% in 2004. The forecasts of economic growth in the long term are all considered good (CIA, 2003, 759).
Government policies continue to help foreign direct investment. These government actions are all focused upon liberalizing trade between Argentina and the rest of the world. The economy of Argentina is mixed. There is a capitalistic system with private ownership while there are still major areas of public ownership. The economy of Argentina has been highly influenced by the IMF and the World Bank. These two economic institutions required major economic reforms that caused reduction on import restrictions, a restructuring of public enterprises and a reduction in the budget deficit. The two financial institutions would not extend credit or issue loans until these economic changes had been put into place (Teichman, 2001, 104-107).
With the beginning of the 1990s, the president of Argentina began economic programs to reduce government spending, remove import tariffs, privatize major industries and restructure the provincial governments. He allowed the market system to operate on little government intervention. The president was also interested in building international trade by entering into special trade agreements such as the Mercosur Agreement between his country, Brazil, Paraguay and Uruguay. The trade agreement established the free movement of goods and services between these countries (OAS --)
The agreement also allows for a common trade policy with third states. Any other country that successfully trades with one of the countries in the agreement has access to enter the markets of the other countries within the agreement. Argentina is also part of the Free Trade Area of the Americas (FTAA). This agreement allows Argentina to become trading partners with all the other countries of the Americas. The country also has major trading partners such as the United States, Japan, Chile and the EU (CIA, 2003, 759).
Key Players
The business plan is focusing on expanding NU into Argentina but it is precisely focusing on the area of Cordoba. Cordoba is called the “Heartland of Argentina” since it is located in the center of the country (MSN, 2002, 1). The city has a strong colonial history but has experienced modern economic growth. It has been a center of learning since its colonial era. Cordoba has the highest concentration of university students of any city in Argentina with a population of 1 million people (Spanish, 2003, 1).
The city of Cordoba is the home of the University of Cordoba, the National Academy of Cordoba and the National Meteorological Institute. All three are institutes of higher learning. The University of Cordoba is a privately owned institution while the National Academy of Cordoba is public. The National Meteorological Institute is also public. All three of these higher education institutes offer many different areas of study but none of them offers an MBA. The three are accredited. The University of Cordoba already has an established relationship with Georgetown University which has a very prestigious MBA school. The other two do not have a school that is closely related to an MBA program (DNS, 2003, 1).
Method of Operating
The education system in Argentina and especially Cordoba is focused on quality education programs that offer attractive features. Many of the programs are flexible to accommodate adult working students. The costs of the programs in the Cordoba area are much less than that in the United states public universities. To further help with the operation of the educational systems, the United States and Argentina signed a “Declaration of Intention” in 1999. This declaration was an agreement on the developing of an educational cooperation between the two countries (U.S. Embassy, 2003, 2).
The agreement allowed for the individual higher education institutions to establish educational standards, assessments and partnerships that were agreeable in both countries. To ensure that the higher learning programs in Argentina would be acceptable in other areas of the world, part of the program involves the attaining of a certain level of proficiency in English. English is the dominant business language around the world. By creating this level of proficiency, it allows graduates of MBA programs throughout the country to be able to enter the global marketplace upon graduation.
Barriers
Two of the common barriers in the Argentine education system are corruption and currency devaluation. The corruption is in place because many older administrators and professors want to maintain the Argentine education system and are not accepting programs from other countries as part of the requirements for graduation. The concept of currency devaluation means that the costs of an educational program continue to rise to compensate for the value of the currency. The government of Argentina believes that as the country moves forward toward educational reform and the open market system, these barriers will diminish (Latin, 2003, 1).
In the current system, another barrier is the distance
from base higher learning institute. With computerization, the distance barrier is diminishing but it is still in place. Overall, the barriers for foreign educational institutions are minimal (Latin, 2003, 1).
COMPANY DESCRIPTION
Type of Business
National University is an institute of higher learning. It is dedicated to adult learners. The university is an attempt to create a learning environment for adults but it is primarily to allow a flexible learning environment for working and foreign adults. The university is established to make educational access and academic excellence available by the unique management of the university’s operations and resources. Its central purpose is to
. . . promote continuing education
by offering a diversity of instruc-
tional approaches, by encouraging
scholarship, by engaging in collab-
orative community service, and by
empowering its constituents to be-
come responsible citizens in an
interdependent, pluralistic, global
community (Accredited, 2003, 1).
Accreditations
National University (NU) has been recognized by many different official organizations of accreditation. It has been ranked in the “top 100” colleges and universities
awarding bachelors and masters degrees to minorities. This
recognition comes from the U.S. Office of Education. This recognition has been presented through its Integrated Post-
Secondary Education Data (IPEDS) Complete Survey. In the most recent IPEDS published in The Hispanic Outlook in Higher Education, NU ranked tenth in more than 3,000 colleges and universities which award masters degrees to all minorities in all disciplines (National, 2003, 2).
In addition to the above honors NU and its programs have been accredited by:
* Western Association of Schools
and Colleges (WASC)
* California Commission of Teacher
Credentialing (CCTC)
* American Association of Colleges
for Teacher Education (AACTE)
* Commission on Collegiate Nursing
Education (CCNE)
* American Association of Intensive
English Programs (AAIEP)
* International Assembly for Collegiate Business Education (IACBE)
(Accredited, 2003, 1).
Certificate Programs
NU has its Academic and Administrative Center in La
Jolla, California. The university has 14 learning centers throughout San Diego County. There are two regional academic
centers in Costa Mesa and Sacramento. NU offers over 46 undergraduate and graduate degree programs. The university also offers 15 teacher credential and certificate programs. The disciplines that are available through NU include:
* business
* technology
* criminal justice
* computers
* education
* human services
* nursing
* counseling
* arts and science
* math
* education
(Accredited, 2003, 2).
NU also offers online bachelor and master degree programs. The online programs allow for the use of digital technologies in providing educational opportunities for distance learning. It is these programs which will be used
in Cordoba, Argentina.
* Over 200 online courses are pres-
ently offered as well as 15 grad-
uate and undergraduate degrees
and certificate programs.
* Global MBA is offered in coopera-
tion with international universi-
ties in over 13 foreign countries,
incorporating CD-ROM, internet,
e-mail, and the World Wide Web.
* Credential courses offered via
videotape, e-mail video telecon-
ferencing
(Accredited, 2003, 2).
MARKETING AND SALES ACTIVITIES
Overall Marketing Strategy
NU is offering a unique format that will be used as a selling point for its operations in Cordoba. The proposed program will be specifically focusing on working adults. It will start out with an international MBA degree. The program will be presented in standard format that is comparable to the MBA courses offered in the United States. The course will be conducted in English by NU professors who have been assigned to Cordoba, Argentina. The overall degree program will offer the same number and types of courses that are required in the United States. The program will require an MBA project to complete requirements for the degree.
The marketing strategy will focus on the fact that the degree that will be issued will be comparable to one from an American university. The marketing strategy will focus on working professionals between the ages of 23 and 35. One of the major selling points will be that the BA program offered by NU will be much shorter than those offered under the Argentinean requirements. The program will be shorter to
aid working professionals and will be shorter than the average six year undergraduate education programs that are currently in place.
Marketing Segmentation
The market in Cordoba has been determined by the NU requirements and the students currently enrolled in higher education programs. The segmentation strategy will be based on the following information. This information will focus on two major areas: income and age. The age factor is important since the NU program will be focusing on working adults and their continuing education. The MBA program is focused on working adults between the ages of 23 and 35. According to recent statistics, 68% of people between the ages of 17 and 23 still participate in public education. The higher education persons are over the age of 23. The ages 17-23 will be used to attract people from the public education system to begin their higher education (Altback, 2003, 1).
Income is also an important consideration and must be
a focus in the strategy. The MBA program will have to be affordable to potential students. In many cases, the MBA program from NU will be paid for by employers, financial institutions, sponsors, scholars on behalf of the student,
or the student himself/herself. According to recent statistics, the average income in Cordoba is $8,970 per year (Argentine, 2003, 1). The average income in Cordoba is more stable than in the other major cities in Argentina. The income statistics can be seen in the following chart.
MEDIAN INCOME
Median Income ($) % Change
Provinces 1999 1997 1995 95-99 97-99
Buenos Aires 9,018 11,028 14,610 -39% -18%
Cordoba 8,977 10,013 12,215 -2% -10%
La Pampa 6,202 10,260 10,106 -38% -38.4%
(CIA, 2003, 579).
The strategy will focus on more than just income and age. To successfully complete the MBA program, the prospective students will have some pre-requisites as part of the requirements. All prospective students must have a bachelor’s degree from an accredited university. They must have attained a predetermined level of English competency, both spoken and written. Each student must have completed required undergraduate core courses such as finance, algebra and spreadsheets.
SWOT Analysis
Even though Argentina is a well educated, highly populated country, there will be certain strengths and weaknesses experienced by the program. The NU MBA program will have to be analyzed through a SWOT analysis to determine the feasibility of success in the future.
Strengths
The NU program will present a shorter time of completion of the MBA program than other universities in Argentina. Instead of a six year program, the NU program be completed in 14 months. The NU program is tailored to meet the needs of the adult learner. Many of these students are already working and have time limitations. The courses will be offered in a one month format with the convenience of being located within the University of Cordoba. The registration at NU is not limited to twice a year like in the Argentine universities. NU allows for year-round registration. The program offers a high quality education. The NU MBA program employs professors who are current entrepreneurs and CEOs. NU will import talented professors from the United States to teach many of the courses at the campus in Cordoba.
NU FACULTY
Full-time Faculty 140
Full-time Faculty with
Doctorates 94%
Associate Faculty 85
Adjunct Faculty 871
Core Adjunct Faculty 357
(Accredited, 2003, 3).
Another major strength is the accreditation of NU. The MBA degrees will be accredited in the United States and Argentina since they are from NU. The degrees received by students in other local universities will only count toward local accreditation. Part of the MBA process is a technical program. No other university promotes that program. The technology course will be given to enhance the work performance of the students once they enter the workforce. The course is part of the program and is offered at no charge to people receiving their MBA.
The final major strength is the fact that courses are offered in English. English is viewed as the official universal business language. All students who enroll into the MBA program will have to take a TOEFL exam to measure their level in English. Admission will not be permitted until the exam is passed (Gonzalez, 2003, 1).
Weaknesses
The major weakness is that NU will only offer one academic degree program in Argentina. Other universities offer a variety of master degrees but they also only offer one MBA (Gonzalez, 2003, 2).
Another weakness is the requirement for English. The overall population in Argentina speaks Spanish and have no background in speaking English. This one factor could pull potential students to other universities where the English requirement is not in place. NU lacks brand identification in Argentina. It has no reputation within the academic community. Many of the potential students in the program may not sign up because they are not familiar with NU and its MBA program (Universidad, 2003, 3).
Opportunities
National University will be the first U.S. university to enter the market in Argentina. The government of Argentina is encouraging foreign investment. The University of Cordoba is well known and highly respected. Since NU is going to be working with the University of Cordoba, an opportunity exists for student already enrolled in the university to enroll in the program. NU has an opportunity to control the market for the MBA program. NU will not be the first American university offering programs in Argentina but the uniqueness of the program will make it acceptable to the student body of the University of Cordoba (Hugh-Jones, 2000, 1).
Working with the University of Cordoba crates a unique opportunity for NU. The strategic alliance that will be formed automatically positions NU to be in the same class as the university in Cordoba. Many students will see this alliance as an opportunity. Many people in Argentina believe any service that comes from the United States is of high quality and want to become a part of it (U.S., 2003, 1).
Threats
The instability of the Argentine economy is the biggest threat that NU will face. The economy has been stable recently but a comparison of the U.S. dollar and Argentina’s peso is still volatile. The Argentine government is stable but elections sometimes bring about radical change. The current government encourages foreign investment by giving generous tax breaks but a change in government could dramatically effect a relationship between NU and Argentina (Gonzalez, 2003, 1).
PRICING
Under the normal educational process in Argentina, a student spends five to six years in higher education before they can apply for their masters degree. The masters degree add another two of study (World, 2002, 3). Costs of this many years of education are very high. The dropout rate among Argentina’s university students has been escalating since the turn of the century because of the time and the money that is required in higher education. The de-valued Argentine peso and the years of full time education make it very difficult for adult students to finish their education (Current, 2003, 2).
NU will allow the MBA student to complete the degree program in just 14 months. The one month classes and the flexible pricing will help to accommodate students especially those currently working. The fee charged by NU at the University of Cordoba will be much less than the other charges at the university. NU requires payment in US dollars which eliminates the exchange rate between the Argentine peso and the U.S. dollar. This one factor means that here will be less fluctuation in charges to get the MBA degree. All costs for courses at NU can be accessed through the website.
Fees
With the NU program a group of professors will be transferred to Argentina. NU prefers to use its own professors to ensure the quality of the program. The financial structures included in the preliminary statistics are as follows. The student will be charged $1,195 per month. This fee is based on an average classroom size of 20 students. Of the $1,195 per student per month, $200 per student per month would be used to sustain the professor and his or her family while they are in Argentina (Johannson, 2003, 317).
With a classroom size of at least 20, this would mean that $4,000 would be available to the professor for housing, transportation and other costs while living in the country (Johannson, 2003, 317).
The fees used to help support the professor and his or her family ad to the attractiveness of the program. The students will be taking classes in their home country. The cost of $1,195 is slightly higher than for student sin the United States but with the constant fluctuations in the rate of exchange, the costs actually become lower. For students in the United States, the tuition fee is stable.
TUITION IN THE UNITED STATES
Level Cost
undergraduate course $950 per 4.5 units
graduate course $1070 per 4.5 units
######################################################
(Accredited, 2003, 3).
NU will also provide a ten percent association fee to the University of Cordoba. This association fee is part of the strategic alliance that NU will establish with the university. The ten percent association fee will be paid for any Argentine student who enrolls in the MBA program from NU. NU will be allowed to use University of Cordoba facilities both administrative and academic and the usage fee will come from the ten percent.
PLANS FOR THE FUTURE
Three Year Projections
It has been determined that the first three years of NUs exposure in Argentina are going to be difficult. There are many reasons that it will be difficult but specific projections have been made to show where NUs program in Argentina will be in three years. The overall industry growth for the past five years has been consistently over 20% (U.S., 2003, 3).
The following table shows the projected three year sales growth of NU, the industry and the market share that NU will hold in the industry.
SALES PROJECTIONS (3 YEAR PLAN)
January to January Growth Rate
2004 2005 Growth 2006 Growth 2007 Total Growth
NU Sales ($000) 8,365 13,552 38% 22,586 62% 30,114 73%
Industry Sales 209,125 250,950 20% 301,140 40% 361,368 60%
Market Share 4% 5.4% 7.5% 8.33%
* Year Enrollment 500
(CIA, 2003, 2).
It has been projected that by the end of the first three years of NU in Argentina, there should be a total enrollment in the MBA program of between 1,600 and 1,800 students. This enrollment would give NU a total sales growth during the three year period of 70% which would generate a market share of 8.33%. The total revenues from this period would be $30,144,000.
These figures are based on the facts that the tuition would remain fixed at $1,195 and the industry growth would remain fixed at 20%. The statistics do not include economic factors such a s inflation rates. With this three year projection it is each to see that the growth potential by the joint alliance with Argentina will develop into a substantial growth for NU.
Future Expansion
Since Argentina is a member of the Mercosur Agreement, future expansion in the area is evident. The expansion of NUs program into Brazil, Uruguay, Paraguay and the other three official members of the trade block, will be assured with the strategic alliance with Argentina. Chile is negotiating to become a full member which would allow for NUs expansion into that country (Mercosur, 2003, 2).
The future expansion would also include expansion in academic areas. NU is planning a foreign exchange program where students can come to the United States to finish their degree program after they have successfully completed their core courses in Argentina. Part of the exchange program would be the development of opportunities for students to take part in internships with local businesses.
The university is also planning on offering free prep
courses in English to prepare the students to become proficient in the language. The prep courses would be offered either on-line or through direct classroom instruction. The entire concept of distance learning is also in the expansion plans of NU. NU wants to set up a network on both undergraduate and graduate levels to prepare students worldwide to work in the global marketplace.
CONCLUSIONS AND RECOMMENDATIONS
The expansion of NU into Argentina will be beneficial to all students entering into the global marketplace. The people of Argentina are well educated and anxious to learn how to improve their business community. These potential students are anxious to develop their workplace to fit in with what is happening in the major industrial countries. Since there is a diminishing of national corporate environments and an expansion of global corporations, the companies in Argentina want their employees to be on an equal basis with workers throughout the world. Global businesses recognize the fact that the United States technology and educational programs are the standard for everyone else. The expansion of NU into Argentina will give the Argentine businessmen the ability to work in the global environment on a level that is equal to anyone else.
The unique structure of the NU programs makes it easily acceptable to the people of Argentina. The business people who are looking for a continuing education program can take advantage of NUs one month classes. The flexibility of time in these classes allows adult students to adjust the classes around their work schedule. The institution of the NU program in conjunction with the University of Cordoba will give students an opportunity to obtain an MBA in a shorter time than is required in the Argentinean education system.
NUs MBA program is only 14 months as compared to the two to three years required at the typical universities in Argentina. The shorter time means lower costs. Many students in the MBA program have their degree courses paid for by their employer, a sponsor, and sometimes the government but in many cases the student has to pay his own way. With NUs shorter MBA program, the costs to the student will be much less. Since NU requires that all funds be paid in U.S. dollars, the students do not have to be concerned with fluctuations in the value of the Argentine peso.
The expansion of NU into the University of Cordoba is a viable business venture. The three year projections show that NU will be able to further expand. The MBA program can easily be expanded into the countries which are members of the Mercosur Agreement. The strategic alliance between NU and the University of Cordoba will open up six additional countries. Eventually, NU can expand into the whole continent with their MBA and other higher education programs. NU should pursue this business venture at this time.
The economy in Argentina is stable. The government is friendly to foreign investment into the country. The University of Cordoba is willing to establish a strategic alliance with NU. If NU takes advantage of the current situation, it will be a foundation for further expansion and development of NUs many different programs.
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