The video game phenomenon of the early 1980’s began with a huge increase in demand and has continued with steady increases in the following years. Consumers have grown away from “passive” entertainment products characteristic of television broadcast and CD audio entertainment. The ability to interact with a device capable of responding to real-time inputs from the user is a technology that consumers now demand. The gaming industry today supports a worldwide market of almost $24.5 billion and a US market of nearly $13 billion.
There is a direct correlation between the rise in demand over the last couple of years and the introduction of next-generation video game hardware. Video game console manufacturers, through technological upgrading, have progressively moved from 8-bit to 16-bit to 32-bit to 64-bit platforms, resulting in continued improvement in performance and game quality. For the user, higher performance translates to better video imaging, faster interactive responses and smarter artificial intelligence. For the manufacturer, the increase translates to growing markets and economies of scale.
Traditionally, videogame users have been required to “tether” themselves to a television set in order to play, however in recent years lifestyles have changed and daily gaming activities have come to include the ability to play games “on the go.” The dream of widespread affordable portable gaming became a reality when Nintendo invented the GameBoy in 1989. Prior to the launch of the PSP, Nintendo dominated in handheld gaming, taking considerable shelf space (approximately 25% of the total video cartridge shelf space) allotted to hand-held game cartridges in big box retailers like Toys "R" Us. This statistic has shown decline upon release of the PSP.
In many cases hand held video gaming has remained a male dominated adolescent stereotyped activity. These groups continue to comprise a dominant segment of the large and lucrative market, however, the introduction of the Sony PSP has considerably broadened the market from being solely focused on youth. It has brought in the “twenty-somethings” and “forty-somethings” of both genders. This broader range of consumers reflects traditional targeting by Sony games including the PS2; 18 to 34 year olds. Sony is currently leading in market share of US gaming consoles with 56.4% share followed by Microsoft with 24.9% share and then Nintendo in third with 18.7%.
Company Nintendo of America, Inc., a wholly owned subsidiary of Nintendo Co. of Japan (J.NTD, NYSE), is based in Redmond, Washington, the headquarters of Nintendo Co.'s western hemisphere operations. Once the undisputed global leader of the video game category, Nintendo now competes with Sony for the number-one spot in the industry. Nintendo manufactures and markets hardware and software for its home video game systems, including the hand-held Nintendo DS, which controlled roughly 90% of the U.S. hand-held market in 2003, the 16-bit Super Nintendo Entertainment System (SNES), and the performance-driven GameCube, the fastest-selling video game system in history. The GameCube’s superior 3-D graphics and well-known games (50% of Nintendo's profits derive from software) have enabled it to remain in the thick of the video game competition. Worldwide sales for Nintendo in fiscal year 2004 were $4,869.4 million, a 15.8%8 increase over the previous year.
The death of GameBoy… not so fast
To extend the product life-span of Game Boy, launched in 1989, Nintendo gave its hand-held blockbuster a slimming-down makeover as Game Boy Pocket in 1996, which doubled unit sales in the United States to over 2 million. By that point, Game Boy had pushed hand-held competitors from Atari, NEC, and Sega out of the running, despite their color monitors and more advanced technology. As summarized by Jim Willcox, senior editor of consumer electronics trade journal TWICE, "Nintendo stuck to its guns ... they released killer applications like Tetris, kept the price point low and demonstrated that the technology was really subservient to the games or applications." Nintendo marked the 10 anniversary of it hand-held blockbuster with 60 million sold worldwide, and a library of 450 games. Through such efforts, Nintendo doubled Game Boy sales in the United States.
According to the official Nintendo website the “Nintendo DS, dual screens and touch-screen technology allow you to interact with games like never before. Wireless communication allows you to experience real-time multiplayer gameplay, while built-in PictoChat software gives you the power to draw, write and send messages wirelessly. Nintendo DS revolutionizes the way games are played. With impressive 3D rendered graphics, Nintendo DS delivers cutting-edge portable games for fans of any genre. Plus, you can play all your favorite Game Boy Advance games in a single-player mode.”
Competitors Nintendo’s primary gaming competitors are Sony and Microsoft however, neither of these two companies target five to 17 year old gamers as consistently and effectively as Nintendo. Nintendo remains unchallenged in the segment of younger gamers and low price handhelds. Sony Computer Entertainment America (SCEA), based in Foster City, California, is a division of Sony Corp. of America, Inc., which markets and distributes PlayStation in North America, develops and publishes software for the PlayStation, and manages third-party licensing. Sony Corp. of America is a wholly owned subsidiary of Sony Corp. of Japan (NYSE), the giant global electronics firm, which has in part organized its video gaming operations as an affiliated entity, Sony Computer Entertainment (SCE) . For fiscal 2002, Sony Corp.'s sales revenue reached $50.7 billion, an 11% increase over 1997. The global PlayStation business accounted for $5.5 billion, or approximately 10% of Sony's total, and $886 million in operating income, almost 23% of Sony's total12.
Customer According to Simmons, among households owning video games attached to televisions (hand held are similar and will be discussed later), family characteristics and age are the most important demographic markers. Among households with children, those with children ages 12−17 account for 38% of users, and those with children 6−11 for another 33%. Conversely, households of 1 or 2 persons (generally meaning those without children) strongly resist ownership. The Simmons data clearly underscore that the purchase and ownership of video games attached to televisions is driven by the household presence of children.
The portable gaming market used to be all about the 8 year old male demographic owning GameBoys, but with Nintendo's new DS, launched in November 2004, and Sony's PlayStation Portable, launched March 2005, both companies are gunning for a broader audience of teens and adults who have grown up playing video games and want something portable.
Trends The primary gamer for all age groups has traditionally been male but in recent years females have begun entering the market. Nearly all traditional Nintendo games dating back to the original Game Boy in 1989 have featured some form of female influence (Zelda in the Legend of Zelda, Princess in the Super Mario Brothers series) but until recently female characters were not widely playable (with the exception of Peach in Super Mario World 2 for SNES). The release of PoKeMoN Red and Blue for the GameBoy Color during the holiday season of 1997 marked the beginning of Nintendo’s push to include females in its primary market focus. Looking forward Nintendo is continuing to back its support for females and follow the trend of offering games that cater to the female demographic. Nintendogs, is one such an example from Nintendo of an game concept aimed at female gamers age five to 17.
Perceptions Nintendo is viewed as a kid-safe brand. Primary research indicates that of the 26 titles having been announced for release on the DS, 22 of them were rated E for everyone and only three were rated T for teen by ESRB. When this is compared to the launch lineup of the Sony PSP which had 24 games in production, 6 of which were rated T for teen and one of which was rated M for mature, it becomes clear that Nintendo is more focused on a younger audience than Sony.
Perceptions of game ranking is particularly important to Nintendo because many of the purchase decisions made for buying its products are made by adults who are buying for kids. Our primary research shows that adults who purchase games for children prefer games ranked E for Everyone or lower. The availability of ≤E ranked games also plays into the purchase decision for buying a gaming system. Game systems are becoming more expensive and adults are playing an increasingly active role in providing the income for buying these systems for gamers age five to 17.
Behavior/Decision Making With the price of video game systems and software titles growing; more consideration is being put into each purchase. One of the most important decisions around purchasing video games is which platform to invest in because this determines the compatibility of software titles that can be played. Nintendo has identified its core users as being younger gamers who cannot afford expensive games or systems. Nintendo has also studied the lifestyle of younger gamers and realized a need exists for sturdy design which can tolerate being tossed around and beaten up. To address the behaviors of its target market, Nintendo has designed handheld gaming systems which are consistently affordable and resilient. In today’s market for handheld games the Nintendo DS is the least expensive system available, starting at $149.99 compared to Sony’s PSP at $249.99.
The DS has also done much better in stress testing and battery life comparisons. Our primary research shows a trend towards battery life and affordability being two of the leading factors when ranking a handheld gaming system for five to 17 year old gamers.
Primary Research
Reasons/Goals To increase the market share of Nintendo products, specifically the Nintendo DS in the younger demographic, expanding to include females. The five to 17 year old female gamer market is not yet saturated and still has potential for growth.
Methods Nintendo has always focused its handhelds on younger gamers and only targeted older gamers through nostalgia. Although Nintendo is currently ranked third in the console race, it is still ranked number one in the handheld market which is more affordable and accessible to younger gamers. Handheld games include everything needed to play a game whereas consoles require a television (and control over watching the television) to be used.
Nintendo should continue marketing to younger gamers through television and product placement in novelty toy items. These methods have been most effective in the past and all of these channels are still currently available to Nintendo. There is already an established infrastructure for Nintendo to use in marketing its products and Nintendo is a key media producer in this channel.
Findings Nintendo has worked closely with the Warner Brothers and Buena Vista Networks through the delivery of many hit kids television show including PoKeMoN. This has afforded Nintendo the opportunity to franchise and cross promote its intellectual properties. Nintendo has done promotions with McDonalds, Burger King and Wendy’s in the past along with SEGA and it has established the necessary contacts to continue this effort in the future.
Segmentation, Targeting & Positioning
Position Statement: For five to seventeen year old girls our product is the brand of handheld gaming system that will provide them with a unique gaming experience. Relative to the PSP and other mobile gaming devices such as cell phones, the Nintendo DS will offer quality games that cater to the interest of girls.
Essentially, Nintendo should continue to target the five to 17 year old segment of gamers and a new focus should be included on the potential of the five to 17 year old female gamer demographic in the US. Traditionally Nintendo has targeted, through advertisements and products available, generally to the males in this age category. On average girls spend 70% less time than boys gaming. This creates an open space for gaming companies to expand their product range and increase their market share. Because of the age of the primary target (largely because of the fact that when they are at this age they are driven primarily by their wants which are influenced greatly by their peers) it is important to avoid targeting specifically to girls when moving into this new target. Instead, efforts should be made so that Nintendo appears to be appropriate for everyone.
Nintendo should continue to position itself as a kid-friendly brand by limiting the number of T for Teen ranked games which has afforded it this recognition in the past. Nintendo’s strong relationship with Nickelodeon has grown from sharing a similar target market and Nintendo should maintain this strong relationship. If Nintendo is able to maintain to relationships with Nickelodeon and Buena Vista, it will be able to solidify its image as being the product that dominates the handheld gaming market for kids. As new gaming systems come into the market Nintendo should remember that the younger segments are the ones that are keeping them at the top. Just as Toys-R-Us has not grown to include “toys” for older people such as high end electronics and cars, Nintendo should not outgrow its primary customer, the five to 17 year old boy or girl.
Strategy based on primary and secondary research and analysis
As shown in the image below the gaming industry is expanding for certain age groups. The handheld market is currently dominated by Nintendo and there is potential for growth in the five to 17 year old market where there is a gap in gaming as a whole. This gap represents female gamers and those who cannot afford a gaming system.
Recommended Tools Primary research has indicated the following tools to be the best for reaching Nintendo’s target consumer. The following Communication Briefs clearly define the roles that media will play in Nintendo’s IMC.
Television Advertisements
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Problem to Solve: Nintendo’s market share is slipping, and the 5-17 year-old segment of the market is an area for potential growth.
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Overall Objective: To create and strengthen awareness of and preference for the Nintendo DS within the 5-17 year-old target market.
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Target: 5-17 year-old video game players
- New attention given to female gamers
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Specific Communication Objective: Increase the target perceptions of the DS as the premier handheld gaming device
- Build perceptions of the DS as being fun and interactive.
- Increase target perceptions of the DS by 20% in the next six months
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Key Benefit: The DS is a fun, portable, kid-oriented gaming device that is perfect for children of all ages, races, and genders.
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Reasons Why (to believe key benefit): The DS has a wide variety of games suitable for all children. The unit is ideal because of its ease of use, durability, and long battery life.
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Intended Reaction-Single Thought: The DS is so much fun! I’ll ask my parents for it for my birthday!
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Mandatories:
- Nintendo DS
- Bright colors
- Female characters
- Close-ups of character (instead of screen shots, as characters are what draw children into games)
- Simple text that is easy to read
Movie Theater Pre-show Advertising
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Problem to Solve: Nintendo’s does not efficiently capitalize on the female gamers in the market.
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Overall Objective: To create awareness of and preference for the Nintendo DS with female gamers between the ages of 5 and 17 years old.
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Target: 5-17 year-old female video game players
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Specific Communication Objective: Specifically target females by choosing female specific titles. Use this opportunity to communicate the pricing, hardware, and software benefits to a majority female audience.
- Increase target perceptions of the DS by 25% in the next six months
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Key Benefit: The DS is a fun, portable, kid-oriented gaming device that is perfect for girls of all ages.
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Reasons Why (to believe key benefit): The DS has a wide variety of games many of which target young females. The unit is ideal because of its ease of use, durability, and long battery life.
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Intended Reaction/Single Thought: The DS the only gaming system that has games I like! The characters are cute, non-violent, and I can afford to try it!
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Mandatories:
- Nintendo DS
- Bright colors
- Female characters
- Close-ups of character (instead of screen shots, as characters are what draw children to games)
- Simple text that is easy to read
- Website clearly displayed
- Movie targets same 5 to 17 year old female demographic
Packaging/Product Casing
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Problem to Solve: The Nintendo DS does not have packaging or product casing that could be viewed as “special edition” or that is linked to a specific game, which would generate more sales.
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Overall Objective: To create a new casing for the DS, with images on it that link it to a particular game and would distinguish it as “special edition”.
- Link the game to “Nintendogs”, a new interactive game that features various types of dogs who are virtual pets and playmates to game players.
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Target: 5-17 year-old video game players. Attention given to female gamers
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Specific Communication Objective: Differentiate the DS as adevice with special offerings for female gamers.
- Increase sales by 15% over the next 6 months
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Key Benefit: The DS is a fun, portable, kid-oriented gaming device that is perfect for children of all ages, races, and genders.
- The DS looks unique with Nintendogs on its casing, and it is truly one of a kind
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Reasons Why (to believe key benefit): The DS is brand new, and the Nintendogs theme is the first of its kind
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Intended Reaction/Single Thought: The new Nintendogs game looks awesome! I like the special edition pink and now I am willing to buy a DS.
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Mandatories:
- Nintendo DS
- Silver metallic pink edition
- Pictures of Nintendogs
- Simple text that is easy to read
Planning and Scheduling According to the FCB Planning model we would classify the Nintendo DS a high involvement thinking product (informative). Specific information and demonstrations are needed on an ongoing basis to provide knowledge to those interested in entering the handheld gaming market. Products in the informative category are purchased on the learn-feel-do hierarchy where rational thinking and economic considerations are necessary. Considering the previous, a continuous pattern of advertising would be the most appropriate for the Nintendo DS with occasional pulsing promotions such as Nintendogs special edition pink.
Measurement Plan Sales are often used to measure the success of a product, but that does not always describe what demographics are buying the product. One way to benchmark the Nintendo DS would be to offer rebates or warranty cards included in the package. The rebates would have to offer something of value, such as a free game or an extended warranty, to entice redemption. On the rebate or warranty form there would be three to four simple questions including age and gender. Additionally there would be questions pertaining to where the purchaser learned about the product, which would give Nintendo feedback measuring the effectiveness of the ads. When redeemed, the rebates would show which games were desired by the varying demographics of gamers.
Another method of measurement would be monitoring website activity. When particular movies are released, such as The Princess Diaries Two which is aimed toward a female demographic, or Robots which is geared toward a general audience, ads will be displayed before hand. Examining website activity during the release dates of such movies would show the effectiveness of the promotional strategy.
Budget The most effective budgeting strategy for Nintendo would be to use an objective and task method. We have already established that the key thing that we want to communicate to consumers is that the Nintendo DS is a premier handheld gaming system that is acceptable for everyone to use. The three tools that would reach our target consumer most effectively would be TV, movie theater pre-show trailers, and the actual casing of the product. When looking at the costs associated with an ad on T.V. Nintendo has to consider both costs of producing as well as airing the commercial.
Also, as quality and complexity increase, the price will typically follow suit. For Nintendo, the quality will be top notch, so an average between $100,000 to $350,000 dollars would be needed to produce a thirty second national T.V. commercial. When considering that the average American child aged 2-17 watches 3.5 hours of television a day, the costs of a television commercial are outweighed greatly by the benefit of the number of kids reached.
Another tool for reaching the target is through the movie theater pre-shows. Nintendo ran ads by cinema advertising in November and December on more than 6000 screens nationwide in 2002. One way to advertise in theaters is called rolling stock where sight, sound and motion are used. Researchers have found this to have an 80% recall. Slides start as low as $100 to $1500 for four weeks and go up from there. But since rolling stock ads are more effective than just plain slides and catch the attention of the audience members, these are more pricy and tend to be shown just before the actual previews start.
Our final tool, packaging, includes the costs of designing a new casing and should be figured into the cost of the system. This tool communicates the unique individualistic focus of the product. New package designs attract attention and encourage exchange of older systems which bring new customers into the market. Since our strategy only incorporates the color of the casing and outer packaging, it is less expensive than a complete redesign.
Summary
Nintendo has dominated handheld gaming for the past 15 years which has given it brand recognition, loyalty, and an opportunity to identify its target market. Although the PSP offers a new angle on handheld gaming, Nintendo still has the overall advantage and the upper hand with the younger demographics. In order to grow its market share Nintendo should focus on expanding its current market, five to 17 year old gamers. Although males have been the traditional customer, females are becoming increasingly interested in video games and handheld entertainment. Nintendo can grow its share with females, continue to attract younger gamers, and broaden its scope of entertainment all while maintaining a kid-friendly image and competing with the PSP. Nintendo is on the right track and with the new possibilities of games like Nintendogs it will continue to dominate into the next millennium.
Works Cited
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Williams Martyn. “Let the Handheld Games Begin: Nintendo, Sony ready rival portable gaming devices. Which one will gamers go for?” November 2004. PC World. Retrieved February 14, 2005 from http://pcworld.com/news/article/0,aid,118604,00.asp
Children Now. (Winter 2000.) Girls and Gaming: Gender and Video Game Marketing. . Retrieved March 13, 2005 from http://www.childrennow.org/media/medianow/mnwinter2001.html
Rocsearch. ( 2005). Video Game Industry. Retrieved March 15, 2005 from http://www.rocsearch.com/pdf/Video%20Game%20Industry.pdf
Lexisnexis. (March 2005.) Video Game Market Share. http://www.lexisnexis.com/
Edwards, Cliff, et al. "Game Wars." BusinessWeek 28 Feb. 2005: 59-66.
Hoover’s Online. (February 2005). Nintendo.- Fact Sheet-. Retrieved on February 20, 2005 from http://premium.hoovers.com/subscribe/co/factsheet.xhtml?ID=41877
About.com (2005). Handheld Wars: Sony PSP vs. Nintendo DS. Retrieved February 23, 2005 from http://nintendo.about.com/od/editorials/a/pspvsds.htm
Puget Sound Business Journal, June 15, 1998.
System Nintendo DS. (n.d.) Nintendo Retrieved April 24, 2005 from http://www.nintendo.com/overviewds
Hoover’s Online. (February 2005). Sony Electronics, Inc.- Fact Sheet. Retrieved on February 28, 2005 from http://premium.hoovers.com/subscribe/co/factsheet.xhtml?ID=112902
Simmons Market Research Bureau. (2002). Simmons national consumer survey. New York.
ING. (n.d.). Nintendo DS US Box Art. Retrieved March 16, 2005 http://ds.ign.com/articles/558/558353p1.html
IGN Insider. (n.d.) Sony PSP vs. Nintendo DS Retrieved March 14, 2005 from http://gear.ign.com/articles/599/599454p1.html
McDonalds Happy Meal Toy List 1990. (n.d.) Retrieved March 18, 2005 from http://www.geocities.com/EnchantedForest/6176/mcd1990.html
Gamecubicle.com( January, 2002). Nintendo Burger King Promotion (bk mario zelda link). Retrieved March 12, 2005 from http://www.gamecubicle.com/news-nintendo_superstars_burger_king_bk_meal_toy.htm
http://www.nesplayer.com/database/merchandise/
Children Now. (2000). Girls and Gaming: Gender and Video Game Marketing. Retrieved on March 20, 2005 from http://www.childrennow.org/media/medianow/mnwinter2001.html
Yahoo! Finance. (August 2004.) Form 10-Q for ACTIVISION INC /NY Retrieved on March 20, 2005 from http://biz.yahoo.com/e/040803/atvi10-q.html
Gaebler Ventures. (n.d.) How Much Do Television Ads Cost? Retrieved April 12, 2005 from http://www.gaebler.com/Television-Advertising-costs.htm
Gentile, Douglas A. and David A. Walsh. A normative study of family media habits. Retrieved April 10, 2005 from http://www.mediafamily.org/research/report_g_w2002.pdf
Gamecubicle.com (October, 2002). Nintendo GameCube Holiday. Retrieved April 17 from http://www.gamecubicle.com/news-nintendo_gamecube_marketing_holiday_2002.htm
Velocity Cinema Advertising. (n.d.) Rolling Stock Advertising. Retrieved April 15 from http://www.movieadvertising.com/rollingstock.html