Organizational Culture: A Force driving IS design & use in organizations considering Skandiabanken case study

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CONTENTS

ABSTRACT                                                                                                                                1

1. INTRODUCTION                                                                                                                1

2. LITERATURE REVIEW                                                                                                2

2.1 Theories of Organizational Culture                                                                2

2.2 Organizational Cultures influences
IS use & design in organizations                                                                        4

3. CASE STUDY                                                                                                                        5

3.1 Description                                                                                                                        5

3.2 Analysis                                                                                                                                7

3.2.1 Analysis using the Porter’s five competitive forces                                        7

3.2.2 Analysis using Value Chain Model                                                                7

3.2.3 Analysis of Skandiabanken's organizational culture                                8

3.3 Conclusion for SkandiaBanken                                                                        8

4. DISCUSSIONS                                                                                                                9

5. CONCLUSION                                                                                                                10

6. REFERENCES                                                                                                                10

7. BIBLIOGRAPHY                                                                                                                11

Organizational Culture: A Force driving IS design & use in organizations considering Skandiabanken case study

Abstract

Almost anyone in the Information System field would probably agree that a mismatch between an organization’s culture and IS spells trouble. Moreover, many studies have shown that in the information systems development process there are important success factors emerging from organizational culture. Nevertheless, most methods currently used for analyzing IS-based organization downplay issues related to its culture and provide no help in treating these issues rigorously. As a step toward making organizational culture more visible, this essay tries to report the results of a study of organizational culture and discussion the impact of organizational culture on IS use and design in organization considering a SkandiaBanken case study.

1. Introduction

Issues related to organizational culture appear frequently in discussions of information system success. That is to say the organizational culture is the main and necessary force which drives the information system design and use. Statements such as “the IS didn’t fit the culture” are often part of the explanation of why a particular information system encountered unanticipated resistance and never met expectations, whether or not it eventually operated in some manner. Such statements are so common that almost anyone is the IS field would probably agree that an organization’s information systems should fit with its culture and that mismatch between a system and an organization’s culture leads to trouble.

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In regard to information systems design and use in organizations, the organizational culture helps in anticipating possible reinforcement or conflict involving the organization’s culture and current or proposed features and capabilities. It also helps in anticipating implementation problems and launching change management activities that might otherwise be overlooked.

In the 1980's, we saw an increase in the attention paid to organizational culture as an important determinant of organizational success. Many experts began to argue that developing a strong organizational culture is essential for success. Furthermore, over the past decade, a great deal has been written about organizational ...

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