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Describe TWO pieces of legislation, ONE code of practice and TWO policies that should be used to promote equality of opportunity at Queenslands.LEGISLATION NUMBER 1:Since Queenslands is a residential home, housing people with learning difficulties

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Working to quality practice in care settings: TASK 4: Examining legislation, policies, codes of practice and routes of redress. Assessment Objectives 4 and 5 _______________________ Describe TWO pieces of legislation, ONE code of practice and TWO policies that should be used to promote equality of opportunity at Queenslands. LEGISLATION NUMBER 1: Since Queenslands is a residential home, housing people with learning difficulties and physical disabilities it seems reasonable to describe the Disability Discrimination Act 1995 firstly, as this affects: - * Employers and service providers - i.e. Rose Wallace and staff * Disabled people - i.e. Roger Campbell and the other residents * Landlords and others who are letting or selling property - i.e. the owner of Queenslands This Act introduces new laws that are aimed at ending prejudice and discrimination against disabled people. It covers: - * Employment Where the act makes it unlawful for employers to treat disabled people less favourably than others. This includes matters of recruitment, training, promotion and dismissal. * Access to goods, facilities and services It is against the law to refuse a service to any person for any reason relating to disability. * Buying or renting land or property It is unlawful for landlords and others who are responsible for selling or letting property to discriminate against a disabled person. * Education The Special Educational Needs and Disability Act 2000 (SENDA) ...read more.


It will aim to empower all members involved in the organisation by providing equality of opportunity through offering the same rights and choices irrespectively and will seek to fulfil its commitments by recognising the expertise, abilities and needs of every individual and by acknowledging the right to dignity and respect of every human being. To ensure that the policy is operating effectively ongoing monitoring and regular reviews will be necessary. This will involve all members' views and opinions, especially that of the service user. Here, any adjustments can be made or gaps filled where necessary. POLICY NUMBER 2: During my research I came across a 'whistle blowing policy' which I think is very relevant and necessary to any care setting as vulnerable individuals are being cared for and should never be subjected to any unnecessary harm or unfairness. The policy encourages any member of staff with a particular concern regarding malpractice at work to raise this with managers or specialist staff. Concerns may include: * Cases of malpractice, negligence, unprofessional or unethical behaviour * Conduct which is against the law, a miscarriage of justice, or fails to meet a legal obligation * Financial irregularities, including fraud, corruption or unauthorised use of public funds * Failure to observe health and safety regulations, or action which involves risks to the public or other employees * Sexual, racial, physical or other abuse of patients or other staff * Concealment of any of the above Care settings face the risk that something can go seriously wrong. ...read more.


Give examples of how organisations could offer support and guidance when seeking redress for both service users and care workers at Queenslands. The organisation in which a care worker is employed should have a policy concerned with complaint procedures which should be made easily accessible to all. It is always better to deal with a problem informally and as soon as possible. However, if the problem cannot be solved informally and it relates to employment, the procedure will guide care workers through the formal complaint process. The afore mentioned policy should include details of appropriate organisations and independent bodies that can be contacted including the EOC, CRE, DRC, Citizens Advice Bureau, ombudsman, Trade Unions etc. These details should be listed in order of relevance and appropriateness. There are many options that organisations can offer in assistance:- * Simple, easy to follow instructions should be issued upon the onset of employment or when service users enter the care of Queenslands in the form of a welcome pack. * Company websites could be provided with easy to follow instructions on making a complaint. * A helpline could be provided where possible with professional, caring, well trained advisers. * Relevant others could be employed to deal specifically with such issues, such as a mentor, advocate or councillor. * There are other companies that specialise in and support organisations in employing a good complaints procedure, these should be utilised where possible. Such companies can well educate organisations on the importance of compliments and complaints. ...read more.

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