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Outline how clients gain access to the service provided.

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Introduction

E2 Outline how clients gain access to the service provided. There are many different health care services and many different ways in which the potential service user gains access to those services. Referrals are the main way access is gained to health care. They are usually classified in three ways. * Self-referral: occurs when service users themselves apply for a service. This is done by calling themselves in person, by telephone, by letter or by application form. ...read more.

Middle

This could be a family member applying for an elderly relative for specialist treatment. Access to health care services is covered by the patient's charter. This set's out what people can expect from the NHS in terms of standards of service. Primary health care Primary health care is the term used to describe those health services provided in the community that can be accessed directly by the public. Access to any of theses services is by self referral. ...read more.

Conclusion

and other specialist clinics can be accessed directly. However in many cases secondary health care services are accessed via the GP's professional referral. This applies to; inpatient care (patient stays one-two nights in a hospital bed), out patient services where the patient attends during the day. Having examined the patient the GP will write to or telephone the hospital consultant requesting an appointment or referral, in emergency cases the patient can be admitted the same day. Marie Gillespie ...read more.

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