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Unit 2 communication in care settings. Theories of communication. Interview with a care worker.

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Contents Chapter One - Types of communication pages 2-3 Chapter Two - Factors that support and inhibit communication pages 3-8 Chapter Three - Communication skills pages 8-9 Chapter Four - Theories relating to communication pages 10-11 Chapter Five - Interaction with the care worker pages 11-19 Bibliography GCE AS Level for OCR Health and Social Care Neil Moonie Heinemann ISBN 0-435-45358-0 Photos on front page: Taken from google images. Unit 2: Communication in Care Settings 2.1 Types of communication. In this unit I will investigate the different types of communication skills used in care settings and their purpose. This will include oral, non-verbal, written, computerised and any special methods used in care settings. I will also find out how effective communication values individuals and promotes health and well-being. Oral communication can help people to understand information about others, and enables people to share information and benefit service user in a care setting, for example, when you're at a doctor's surgery you would need to ask where the doctor's room is. Oral communication can be used by: asking for information, a nurse or doctor would need to ask a patient's medical history, therefore they would have to talk properly and clearly so the patient understands every word. It is also good for welcoming people, the service provider would usually greet the service user if not they would feel uncomfortable and uneasy. Oral communication is also useful for providing emotional support, if a patient died at hospital the patient's family would be experiencing high emotions therefore the service provider would need to explain to the family explaining how they died and what to do next while comforting them. Written communication can help keep records for many years, they can help to preserve records. For example if in a doctor's the computers go down the doctor would be able to request the written records for the patient easily. ...read more.


angry or excited because if their eyes are wide they are more than likely excited but if their eyes are in a fixed stare they are angry and mad. Or if a care worker were talking with a slow calm pace of speech etc the service user wouldn't be able to tell if they were tired, bored or interested but by looking at the eye contact they would be able to tell the care worker's emotion for example if the care worker and client were talking and the care worker was talking with a calm slow paced voice and looking away from the service user it would indicate they were bored or not interested. Care workers should keep eye contact with service users so the service user know their carer is interested in what they are saying otherwise the service user will feel uncared for and depressed. Body language is a broad term for forms of communication using body movements or gestures instead of, or in addition to, sounds, verbal language, or other forms of communication. It forms part of the category of paralanguage, which describes all forms of human communication that are not verbal language. This includes the smallest of movements that many people are not aware of, including winking and slight movement of the eyebrows. In addition body language can also incorporate the use of facial expressions. Our body sends messages, sometimes unconsciously to other people these are some of the most important body areas that send messages. Using clarification makes sure the care worker has understood the context of what has been said. A service user who is experiencing emotional pain very often gives a confused explanation of what is happening to them so the care worker needs to clarify that what they are hearing, and understanding, is actually what the service user is trying to say. Summarising means to sum-up what has been said either in a group discussion or with a one-to-one between a service user and care worker. ...read more.


Throughout the interview I tried to put in practice Egan's (1986) SOLER theory, I tried to face squarely, I kept an open posture, I slightly leant towards the care worker so I looked interested about what he was saying. I also tried to keep eye contact with him but not constant as this would make him feel intimidated and although I was very nervous I tried to be relaxed and confident. The interview took place in an office in the residential home there were no barriers with lighting or physical barriers but as we were in an office the phone kept ringing and there was a background noise from outside the room, to prevent this I should have made a sign to put on the outside of the door so people outside were quiet or had the interview in another room that was more secluded and didn't have a phone. The observer and myself found no emotional barriers but the care worker thought the stress levels and tiredness was a barrier so I should have made the interview earlier in the day so stress and tiredness from work would not have affected the care worker. The observer and care worker noticed that my facial expression, angle of head, posture and muscle tension was not demonstrated during the interview I should have made more expressions with my face with my head in the right position to communicate, also I should have leant more toward the care worker as it seems I was too far leant back and I should have tried to relax more as the observer pointed out I was very tense with nerves. The observer thought the communication was good between the care worker and myself. The interviewee/care worker said 'the interview went well the interviewer was very confident when answering some of the questions towards the end of the interview'. So I have a few things I need to improve on but overall the interview went well and not too many mistakes were made. ?? ?? ?? ?? 1 Unit 2: Communication in care settings Health and Social Care ...read more.

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