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A Description of the functional areas that exist in the business, and an explanation of how they help the business to meet its objectives.

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Task 4 E3: A Description of the functional areas that exist in the business, and an explanation of how they help the business to meet its objectives. Business management helps the company as it helps to sort out all the different working areas that McDonalds has, take for example its employees. They all have different jobs such as food assistants, the staff that are at the front of McDonalds that are serving the food and drink. All the different managers managing all these different areas, it basically helps to split all the problems that may occur into separate different groups. Also if any training has to be given to specific employees then again it is given in separate groups or training. Function areas of business: * Human resources: The function of human resources department is to manage people. The department is mainly responsible for things such as recruitment, training, equal opportunities, appraisal, health & safety. * Recruitment * Health & safety * Training * Finance: McDonalds financial department controls the expenditure of the business. In order to do this McDonalds needs a few figures such as income and outcome, reports of any other financial recording. * Marketing: The marketing department basically shows what the customer needs from McDonalds. So that McDonalds knows what its customers want, it gathers data by doing surveys and questionnaires to find out what the customers want and don't want from McDonalds. In order to find out this specific data McDonalds may advertise, promote products. This then enables them to find out exactly what is required of the business. ...read more.


The data for these calculations might be generated by a works department or other department responsible for recording the amount of work carried out by employees. In a manufacturing company, the production function may be split into five main subfunctions: The production and planning department will set standards and targets for each section of the production process. The quantity and quality of products coming off a production line will be closely monitored. * Production: The production director of a company is responsible for making sure raw materials are processed into finished goods effectively. He or she must make sure work is carried out to an appropriate standard, and must supervise procedures for enabling work to be carried out smoothly. Production management is often referred to as 'operations management'. You can imagine that, in the modern workplace, many operations are no longer concerned with old-fashioned manufacturing. Many modern operations are concerned with dealing with customers in service organisations (e.g. greeting people as they enter a supermarket, dealing with customer queries over the telephone in telephone banking and insurance, etc.). It is therefore far more sensible to talk about operations management when referring to the function of making sure that the core (central) * Comparator: A comparator compares the outputs with a pre-established value and, if the outputs do not meet this value, the inputs or processes are adjusted. For example, a production schedule will be established setting out the expected quantity and quality of products coming off the line. * Purchasing department: The purchasing department will be responsible for providing the materials, components and equipment required to keep the production process running smoothly. ...read more.


Nowadays, many of these corporate objectives are concerned with such issues as: * Giving the customer what he or she wants each and every time. * Getting quality right each and every time. * Valuing everyone in the organisation, and treating them as internal customers, etc. With a clear set of objectives like the above, it is likely that everyone in the organisation like McDonalds will pull together, and functions will work in a co-ordinated way. * Integrating the functions: In modern organisation, there is far more integration of functions than ever before. The prime drivers of this change have been the emphasis on serving the customer and the use and application of information and communications technology. The use of ICT in an organisation makes it possible for functional areas to share the same information, and to work collaboratively using this pool of information, and information-creating and -handling capacity. For example, client databases can be used for accounting purposes (e.g. handling and processing customer accounts), marketing purposes (e.g. researching the needs of customers) or administrative purposes (handling the paperwork related to customers, etc.). Increasingly, we have seen the redesign of business processes (i.e. business activities) so that these processes are focused on meeting the customer needs. Very often this has involved the creation of work cells (cellular working) made up of a number of people from a number of functions who work together in carrying out one specific process involved in meeting customer requirements. Functions are thus integrated to concentrate on a particular process. Unit 1 Business At Work Jaspal S. Johal Page 1 of 11 ...read more.

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