A Detailed Description of Customer Service In Barclays

Authors Avatar
E2- A Detailed Description of Customer Service In Barclays

According to Barclays, customer service involves identifying and meeting customer requirements, in most effective way. Effective customer service is very important to the success of the organisation, and will help the organisation to meet its aims and objectives. Effective customer service is used to attract new customers and retain existing customers. Business organisations, such as Barclays aim to achieve continuous improvements in its customer service so that they can gain competitive advantage.

Barclays' customer service offers a wide range of services to its customers (both internal and external), e.g.:

.

. Providing information

2. Giving advice

3. Providing assistance

4. After-sales services

5. Services for disabled customers

Providing information

Barclays provides a number of information to its customers. For example, Barclay's websites contains information, such as about Barclays, careers in banking, financial information and so forth.

The bank provides information on legal issues to its customers, to protect their interests. For example, Trade Description Act offers protection to customers from false or misleading claims about products or services.

Barclays provides information on careers in banking to customer. The organisation believes that, providing information on career in banking would encourage customers to work for them.

Barclays supports the football premiership and provides information, such as fixture table results. However, the bank only provides this information on their company website.

Giving advice

Barclays offers a wide range of advices to new and existing customer, e.g.:

* Financial advice- if a customer needs financial advice on Pension and Investments, he or she should talk about it through their financial planning managers. A financial planning manager will make plans for your future as clear as possible, by offering professional advice in a simple language that you will understand. Customers do not have to take their advice that, they have suggested to them. Customers should always make a appointment with their financial planning managers, if they want financial advice

* Advice on how to set up a new business- Barclays provides advice on how to set up a new business to new business customers. Customers can able to discuss their business future plans and opportunities with a small business manager. A small business manager will help customers through their business plans and will share their knowledge in your field. Small business managers are always available in several branches. Customers can book an appointment with the small business manager, by visiting the nearest branch, or even by telephone
Join now!


Providing assistance

Barclays can help their customers in number of different ways. For example, a member of staff helps a young boy how to write a cheque. The bank can always help customers who have disabilities. For example, if a customer is unfit to bank in the nearest branch, he or she can bank at home, by using Telephone and Online banking, Textphone and Textdirect services.

The bank also helps people who are not their customers, in the U.K and across the world. The organisation help these poor people by donating them some of the ...

This is a preview of the whole essay