A Report Analysing the Skills Required for the Post of Customer Services Assistant at Tesco

1.0 INTRODUCTION

To: Chris Williams (Checkout Supervisor)

After receiving your email asking me to write a report on what skills are required for applicants looking to get the post of Customer Assistant. In my report I will be analysing the Tesco job description and person specification to see if they are completed accurately. All the information was gained from the Tesco official job description and the person specification provided by your company. This report will be submitted by Wednesday 30th September 2009.

2.0 FINDINGS

2.1 A Description and Analysis of the Employability Skills Required

Employability skills are skills each person needs or should strive for in order to match the needs of the current economy.  

These include:-

Time management – Keeping track of time is one of the most valuable assets available for people and organisations such as Tesco. If an applicant can understand how to manage one's time this can contribute extremely to the success of the person and company.

Team worker – teamwork is an action between two or more people, where each person contributes their own unique skills and individual interests and opinions to towards their job to achieve common goals. So if the applicant was a team player we would benefit from him/her working with other people with coordinated effort to reach a goal for the company.

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Attention to detail – is where one accomplishes all tasks given with great care and attention. Having a member of staff with this skill would be beneficial because then managers will have peace of mind that all jobs will be completed to set standards.  Paying attention to detail also means that if a customer asks for help the applicant would give his all to make sure what they want/need they receive as quick as possible.

2.2 A description and analysis of personal skills

Certain skills will be beneficial for any job. These personal skills can be transferred ...

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