Applied Business - Unit 1 - C1 - Communication - Rovers and Promethean

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C1        For one business describe the different methods of oral and written communication used and describe, with examples, how it uses ICT to communicate and operate.

Communication is a way of contacting another person by phone, email etc. For example, communicating to your boss via mobile or email is a form of communication. It could also mean transferring data via email.

Communication is important because without accurate information a business cannot operate effectively.

Communication is normally a four-stage process:

First stage is – Obtaining the information.

Second Stage is – Sharing the info with the people it is relevant to.

Third stage is – What action will be taken because of the information.

Fourth Stage is – Telling all the relevant people what will be done because of that.

There are four main methods of communication: Oral, Video, Written and Graphical.

Oral

There are many ways of communicating in this way, including telephone, face-to- face, meetings, PA tannoy system and telephone conferencing.

Telephone

Rovers use the telephone as it is efficient and doesn’t take long. One example of this is when Mrs. Clarkson called Susan to arrange our trip to Blackburn Rovers. It was very fast because Susan responded as soon as her phone rang, not like an email where you have to check for an email then you have to type the email out, which is not very fast. There was no need for confidentiality because it was just a quick call to see if everything was ok about the trip.

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PA Tannoy System

This is usually used at Rovers’ matches to alert the spectators whether there has been a goal for either side and who has scored it, or a sending off on either team. Another use for the PA system is when the home team or opposing team make a substitution. It is also used in the case of an emergency, if there is a fire or anything else that risks the lives of the spectators, then the person at the PA (public address) system will alert all the fans that there is a fire, and instruct ...

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