PA Tannoy System
This is usually used at Rovers’ matches to alert the spectators whether there has been a goal for either side and who has scored it, or a sending off on either team. Another use for the PA system is when the home team or opposing team make a substitution. It is also used in the case of an emergency, if there is a fire or anything else that risks the lives of the spectators, then the person at the PA (public address) system will alert all the fans that there is a fire, and instruct the fans to take the nearest exit available. The PA system is speedy because it is said directly to the fans and it does not need to be confidential because it is about the match being played or emergencies, and is appropriate for communicating with all the fans.
Video
There are many ways of communicating in this way, including video conferencing and internet video link.
Video Conference
Video communication reduces the need to travel to a certain place to hold meetings or converse with each other. This is cheap because staff d not need to travel long distances, especially potential transfers that Rovers may buy since the transfer may be located in another country. This is also useful for Rovers because if there is an emergency meeting held then the staff needed for the meeting can use the web cams on their laptops, thus saving time. This is appropriate because video as well as sound is needed for a meeting and video conferencing includes all that. It is also very rapid, providing the staff participating in the video conference have high speed internet.
Written
There are many ways of communicating in this way, including memos, letters, financial documents, advertising, emails and reports.
Letters
Letters are an efficient and cheap way for Rovers to communicate within the business. It is cheap because paper doesn’t cost very much and stamps are very cheap. Letters and bank statements are vital to the financial department of the company because it is important information coming through the post. The business also sends posters and other club-orientated post such as posters of the players etc. The club also sends post to its employees to inform them of upcoming events, or for notifying them that they have got the sack, sending them their pay slip, or telling them that they have been promoted. It is not a very fast process, usually up two or three days before the post is sent to the preferred location, but it is very confidential.
Email
Email is a good way to communicate inside the business. It is also a good way of communicating externally as well because of the cost and time it takes to send an email. Email can be used internally in a business such as Rovers, for e.g. to notify other departments of things they may need to complete, and to send data from one department to another. It is also used to send information such as upcoming matches, transfers taking place and upcoming events. The email is a speedy way of sending information as well as data and it is very confidential.
Graphical
There are many ways of communicating in this way, including production drawings and graphics on screen or sent over the Internet.
Graphics
Graphics can be used in conjunction with PowerPoint in meetings to show how they may improve, for e.g. their stadium and, at half time in a match, Mark Hughes; the manager of Blackburn Rovers FC will use tactics board to show the players their positions on field. This is a speedy way of showing information but it is not confidential.
ICT to communicate
- Electronic communications between functional areas include email and Intranet.
- Also sharing common data, for example customer records and orders.
- Security systems include virus protection and backup.
- External communication includes email and internet.
- Online support for customers e.g. the internet. Electronic transactions include EPOS, EDI, and EFT.
Intranet
Blackburn Rovers use an Intranet system to communicate within the business. This is done by a group of users authorized to the network within the organization, who have exclusive access to the website. It is only accessible by Rovers staff. Rovers use this system to communicate with other staff in other departments. It is speedy and it is very confidential.
Email
Blackburn Rovers use an email system to communicate with other members of staff and externally. It is used to send information from one department to another, and send information from Rovers to any other company it is associated with. It is speedy and confidential
ICT to Operate
- Website
- Fax
- Online support for customers - email
Website
Blackburn Rovers have a website for supporters. This contains the necessary information for the customers who use the website as a means of buying products and contacting customer services. It is also like a notice board, because all the important information could go on the front page, and that would be regularly updated. This is very useful to the supporters of the club because it could notify them of any information they may need, such as match times, home and away matches and transfers. The organization could also advertise and sell their merchandise through their website. This may take some time and it is not confidential.
Fax
Blackburn Rovers use a fax machine. This is used to communicate with their competitors, clubs and other companies they are associated with. This is very useful because it can send images and documents to other companies who may require the information via a phone line. It is very cheap to use and not time-consuming at all.