The four main functional areas of Boots the Chemist are Human Resources, Finance, Sales + Marketing and Administration.
The business needs these four key functional areas in order to survive they have an important role in the business. {P2, M1}
JOB ROLES
Human Resources are responsible for staffing they are also responsible for the health and safety of the place.
Administrations are responsible for controlling the security in the store and also they control the reception.
Finance is responsible for income and outcome of the business they are also responsible for the businesses profit or loss.
Marketing & Sales are responsible of selling the products also they are in control of all the promotions that are given to the customers. {P2}
WORK CARRIED OUT BY THE FOUR FUNCTIONAL AREAS
The type of work carried out by the four functional areas are Human Resources, Customer service, Finance and Productions.
Finance is very important in the business because it’s responsible of the cash that comes in and out of the businesses. It’s also responsible of the businesses sales revenue.
The Customer services function is that all the enquires, complaints and help is there for all the customers, the problem is solved in a short period of time.
Human resources are in the business to control the staffing, back up when needed and Health & Safety
Production section is where all the products are manufactured which then are sold / given to the retailers. {P2}
Boots Structure
Boots the chemist has two services that link up with each other, the first is the supply and support service which is responsible for supply chain & logistics they are also responsible for manufacturing properties.
The other service is wellbeing service which controls Boots opticians, dental care, foot care and the insurance
{P4}
ACTS OF PARLIAMENTS
The Employment Rights Act 1996
This act is to extend the law relating to the young employees and enable the effect to be given to council. 22nd June 1994 on the protection of young employees purposes to repeat the protection of young people’s employment.
The Sex Discrimination act 1975
This act is all about protecting your rights no matter if you’re a male or a female. In sum businesses you won’t get a job for being a female in others you won’t get one because you’re a male, this act insures that everybody is equal and is able to get the jobs that they want.
The Race Relations Act 1976
This is the act to make new provision with respect to discrimination on racial grounds and relations between the different raced groups. Act 1975 amendments for bringing provision in that act relating to its administration and enforcement into confirming with the corresponding provisions in this act.
The Disability Discrimination Act 1995
This act includes a definition of who the disabled person is for the purpose of the act, only those people who are defined as disabled can benefit from this act. Under the act the government can publish statutory guidance which provides advice on the matters to be taken into account by adjudicating bodies, such as courts when they say whether the person is disabled for the purpose of the act.{P3, M2}
SIMILAR BUSINESS (SUPER DRUG)
I chose Super Drug as it was the best company to compare with Boots the Chemist because Super Drug sells the same type of products and the works are the same like they both do the following, pharmacy, health & beauty and photography.
Super Drug is a health & beauty retailer its aim is to be a bigger company then boots at all times and of course catch as many customers as it can. Super Drug is well loved for it values. {P5}
{P4, P5}
RESEARCH
SUPER DRUG STATISTICS
Superdrug operates over 700 stores in high street and shopping mall locations throughout the UK.Trading in over 2 million square feet of retail space; Superdrug employs 12,500 people and serves over 4.5 million customers each week. Superdrug’s sales are over £1 billion per annum
SUPER DRUG HISTORY
Superdrug was founded in 1964 by the Goldstein family who developed the from just one store in Putney to over 289 when they sold the to Kingfisher Plc in 1987.
A major expansion programme for Superdrug was accelerated by the acquisition in 1988 of the Tip Top and Share Drug chains. In November 1989, the Medicare chain was acquired, increasing Superdrug's store base to over 650 - double the number in 1987. In July 2001, Superdrug was purchased by Dutch health & beauty chain, Kruidvat Beheer BV.
In October 2002, Kruidvat Beheer BV sold its retail interests to international retail organisation, , wholly owned by the based company, Hutchison Whampoa. {P6}
ORAL PRESENTATION
I am now going to show how boots customer service meets the customer’s expectations.
The Customer Service of Boots the Chemist meets the customers expectations by providing them help with there problems, they give answer to there questions and deal with the customers complaints if any.
The improvement to the service will be by accessing the customer service from the net which will be much easier for the customers and the service. {P5, P9}
DIFFERENT FORMS OF COMMUNICATION
The different forms of communication used by the businesses are:
- Telephone
- E-mail
- Letters
- Fax
Now I am going to tell you the advantages and disadvantages of these communication forms, starting with the advantages.
ADVANTAGES
Telephone: you will be able to speak to the person and tell them all your complaints.
E-mail: a very quick way of sending a lot of information.
Letters: if the reader doesn’t understand what the information says they can read it again.
Fax: this is also a very quick way of sending information.
DISADVANTAGES
Telephone: the phone line might be busy and you can’t get your complaint through.
E-mail: you wouldn’t know if your information is received.
Letters: your letter might get lost in the post.
Fax: you wouldn’t know if your information is received. {M3, D1}
EVALUATION
I have had many weaknesses as well as many strengths in completing this assignment.
My strengths were that I knew what types of products Boots sold I also knew what sections they have in the store which made it easier for me in completing the assignment.
My weakness was that I weren’t able to do my research properly, when I found information I didn’t save it so when it came to the parts where I needed that information I didn’t have it and I had to waste time looking for the information.
My understanding of Boots as a business company. Boots sells products for children as well as older people; they have different sections for different aged people of the public. It provides a section for the customers that are interested in their health and beauty products; it also has a pharmacy and an optician so that they can help people with certain illnesses. Boots is a company which is aiming to grow in many other countries {D2}
BIBLIOGRAHPY
http://www.bized.ac.uk/compfact/boots/boots5.htm
Name: Ozgur Cebir
Candidate No: