BP must always review the effectiveness of different support roles to ensure success for the company.

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BP must always review the effectiveness of different support roles to ensure success for the company. There are many different requirements and reviewing methods that BP can make use of to review effectively.

The first step in the review process is to identify all of the user requirements. These include diary systems, telephone systems, communication systems, office equipment, archiving material and different methods of communication.

Firstly, BP will need to identify what current systems they have in place. Support roles can make use of diary systems. Diary systems can be paper based and also electronically based. Paper based diaries are good because they are easy to carry around which means it is useful in meetings and they can write down quick diary entries and can see what appointments you have for the day.  Although, they do not give you reminders when a meeting or task is coming up or inform other team members if you are able to attend or not. On the other hand, Electronic diaries are the most used diary system in the business for instance, Outlook. They are good because they it is quick and easy to make entries and can give you reminders when a meeting or deadline is coming up in which a paper based diary cannot do. The use of electronic diaries also means that invitations to meetings can be sent by email and can track who can and cannot attend that specific meeting. However, if the system crashes or there is a power failure then you will not be able to access the diary and it isn’t as convenient as you cannot carry it around from meeting to meeting.

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Support roles will also use telephone systems. Support roles will need to phone different people from the business. For instance, if a person comes into reception wanted to see someone, the receptionist will need to call the employee saying there is someone to see them. Businesses usually have one line that connects separately to each employee where each employee has a number. This is great because it means that it is easy to contact the person you need to contact rather than going through reception and then getting passed onto the call from there; it makes it quicker and ...

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