Business Communication 1-) a-) A Communication process is constituted by the elements

Student: Caio Correa

ID#: 202691

Teacher: Mr. James Lee

Business Communication

1-) a-) A Communication process is constituted by the elements of communication, which are the Sender, the message sent, the language used to send it, the system, the language used to receive it, the receiver and, finally, the message received. The combination of these elements is called the communication process.

The success of it will often depend on how well attuned you are to needs of the receiver. If you want to command attention, you must think on how your message will come across your target audience.

b-) The barriers to a good communication process can bi listed as the following: Lack of organization, different motivations, different perceptions, empathy problems (criticising, diagnosing, ordering, threatening and logical argument). Also, defective encoding, defective medium, inappropriate environment and defective decoding.

To reduce these barriers it’s important to always plan your message, avoid making unfounded assumptions, make intelligent use of the code, medium and environment, use empathy, seek and give feedback, listen actively and finally, check the understanding of the message.

c-) To be a good listener, it’s important to put down your “guard” and to put yourself through the other’s eyes. If you can’t imagine yourself in the opposite situation, it’s really hard to fully understand the situation and the whole dimension of the problem. It’s also important to pay attention and to use body language to show respect and interest for what’s being said.

2-) a-) When doing business with a different culture, it’s important and wise to be very classical and conservative in the manners. What’s considered normal for one culture can be highly offensive in others. It’s important and recommended to research the other culture prior to the meeting in a way that it’s possible to avoid uncomfortable and unpleasant surprises at the time of the negotiations, what could end the business depending on the case.

b-) A Business Letter is often used to communicate outside the company. The language used has to appropriate to send the correct message to the other business.

A Business Report is used internally, so it can content very specific messages to the receivers, with internal jargons and its own language.

d-) A good logo is important because it can bring a connection of the business with other things. If you’re a company sponsoring an event, you can only put your logo to be seen. Depending on how famous it already is, the public will be able to connect that icon with the business without the need of a name, for example. The brand will have this connection power as it matures with its products. The logo has also to be very attractive to the public and usually the successful ones keep it really simple.

3-) 2004 Honda Civic Launch

a-) Sydney, because it’s the biggest city in the country and where everything happens.

b and c-) 25/Nov/03 (1 month before Christmas) at 4pm at Darling Harbour Convention Centre.

d-) 3 hours duration for the whole launch and attractions.

e-) TVs, Mags, Newspapers, Specialized Web Sites

f-) Rally Drivers, Models and Well known personalities of the city.

g-)

Welcome Speech from the CEO
Video Clips
Rally Drivers Workshop (Questions & Answers)
Launch of the new Car Model, coming from back stage with a lot of music, strobe lights and smoke for better impression. ...

This is a preview of the whole essay

3-) 2004 Honda Civic Launch

a-) Sydney, because it’s the biggest city in the country and where everything happens.

b and c-) 25/Nov/03 (1 month before Christmas) at 4pm at Darling Harbour Convention Centre.

d-) 3 hours duration for the whole launch and attractions.

e-) TVs, Mags, Newspapers, Specialized Web Sites

f-) Rally Drivers, Models and Well known personalities of the city.

g-)

Welcome Speech from the CEO
Video Clips
Rally Drivers Workshop (Questions & Answers)
Launch of the new Car Model, coming from back stage with a lot of music, strobe lights and smoke for better impression. At the same time, there will be a background voice talking about the car’s main features.
Closing speech from CEO

h and i-) Music and Video-Clip, Drinks and food for the guests. It makes more pleasant to wait for the launch and it helps in the whole opinion about the event from those who will write and talk about it in the media.

Wines and appetizers would also be a good idea to math with the sophistication of the night.

j-) DVD/VHS with the presentation of the new car, T-shirts and Key chains as well. It’s an important way to keep the brand’s name in evidence and it makes the company put less effort to spread its marketing power by doing this.

k-) Dear Guest,

Honda was honoured by your presence in this important event. It’s a new age from now on and we’re pleased to share this moment with special people like you.

Our goal was to provide the best product ever and the best relation between costs/benefits. We would like to keep hearing from our most loyal customers/friends in order to keep improving our products and to provide better services.

Once more, thank you for your presence and we hope you have enjoyed the evening as much as possible.

Best regards,

Caio Fontana Correa

4-) “To the Mass Media/Travel Agencies of Sydney:

It’s well known on the market that after the Sep 11th attacks the world has came to an international crisis, with sharp down turns in the average number of travellers going overseas .

Although the disasters happened in the US, the whole world was affected by the fear of flying. The travel agencies and the entertainment industry have been struggling to keep businesses on track and not to go to the wall.

Today, I’m here to show that the world has its scars, but I’m convinced that it’s possible to travel safely and have a lot of fun without being worried and having the fear of terrorist attacks or other disasters.

Still, there are also several destinations that haven’t been affected by what happened and our airline is currently flying to most of them.

In order to help each other, we’re giving very reasonable prices for the airfares, what not only helps the agencies on selling the packages, but also encourages people to travel and gives a boost to the industry as a whole.

I hope we can join this quest together and help ourselves to keep our business alive and wealthy through many years to come. Further information about prices and destinations will be sent to your agencies Head Office as soon as possible in a way that we can start our new campaign.

Thank you all for your attention and good luck to all of us from now on.

Caio Fontana Correa

5-) a-) Position: Warehouse Manager

“I’m applying for this job because I have affinity with this business and I have been orienting my career towards it.

The Logistics field is my specialized career and I’m willing to gather more information and knowledge to keep improving and being able to provide a better service to my employer.

I’m committed to the job, reliable and I’m looking forward to start a new challenge.

Best regards,

Caio F. Correa

RESUME Attached

b-) To Mr. Clement Tiong

HO HUP Building Materials PTY Ltd.

Address: 3rd Fl Choi Hung Building, 85 Hyssan Av., Causeway Bay, Hong Kong

Mr Tiong,

We’d like to acknowledge having received your letter regarding the late delivery of your purchased material and further claim of 20% discount in the final price.

Firstly, we’d like to state that the delay was caused by the delivering company, which is not part of our holding. Although we fully understand the inconvenient caused by a delay, we can’t take the responsibility for it, once the load left our company on time. We’d also like to state that the delivering company has been our partner on the business for several years and this fact has never happened before. We are convinced that there’s a reasonable explanation for the delay and we are contacting them for further information on this matter. We will be working together even harder and always seriously to make sure this type of problem will never occur again.

Yours sincerely,

Caio Fontana Correa

Address: 45 Beauchamp Rd. Matraville NSW 2036 Australia

6-) a-) Co-workers,

From July 1st, in order to look for a healthier workplace environment, our company will begin a non smoking policy campaign.

This campaign aims not only to help the smokers, but also those who are breathing the same air around them. By the end of the year, we intend to fully ban smoking from our building and this will be done in two stages:

1st Stage: Begin in July 1st – Allow smokers to smoke only on the hall or in the fire stairs of the building. It will be not tolerated any excuses for smoking inside the workplace area or in the workstations.

2nd Stage: Completely ban, by the last day of the year, smoking from the building. For those who will be still willing to smoke, it will be permitted to do so only outside the building on the street.

In order help on this individual and group challenge, full psychological and medical assistance will be provided by the company from now until one year after the ban.

For enquires, please send your message to

Thank you,

Human Resources Management

b-) Minute from 1/02/04 Meeting

Start: 7:35pm

Matter 1 – By majority, it was decided by the members that from this date, Kookaburras will be fed only with Kangaroo meat instead of minced steak.

Some members would like to have their opposition statement on the record, even being suppressed by the majority will.

Matter 2 – Bank Account Balance: A$ 200 (Emily Brown)

Last Transactions: Donation of A$100 to the Burwood Wildlife Sanctuary (Harry Smith)

End: 8:22pm

Next Meeting to be taken on: 1/03/04

7-) “Dear Customer:

We ‘d like to apologise for failing to meet your expectations and we surely hope that no major inconveniences were caused during your stay in Brisbane. At our hotel, we are proud of our ability to make our guests feel as comfortable as ever. We are glad to have had you staying with us and we hope you can give us another opportunity to repair this mistake”.

8-) Mr. XXXX

Matter: Purchase of 100 Tongan Flags (size: One yard) for Olympic Games Opening Ceremony

Demand: Fixed figure on price

Delivery Date: 18th July (two days prior to ceremony), but Customer wants assurance of this date.

Please answer by not after 4pm today.

Caio Correa

9-) “ I was on my way to college on that day when I saw smoke coming out of a building standing by the side of the road. Straight away I called 000 and went towards the building willing to help someone that might be inside it. Since I have fire rescue training (taken when I was an employee in a “Chemicals” company) I’m pretty much used to the situation danger and thought that I might be helpful.

As I walked in, some residents came to me and told me that there was someone trapped inside a bedroom and they didn’t know how to rescue him. At this point, the smoke was getting really dense and thick and I had to wet a cloth to put in front of my mouth and nose to keep breathing satisfactory. I also had to drop to the floor and crawl towards the room because the smoke is not so dense closer to it and the air is a bit cooler. As soon as I got in the room I saw a man trapped in his own bed with a piece of heavy furniture on top of him, not allowing him to move.

I still don’t know how I did at that point, but somehow I managed to lift the heavy weight that was on top of him and drag him out of the room through the front door. As we got out, the firemen were arriving and already took care of him in the ambulance. Fortunately, the only wound is a broken leg and the man will be OK in a month or two.”

10-) Mr. Fred,

In the past few months working in this sector, I’ve been noticing some deficiencies on it that I’d like to share with you.

Right now, we have 7 people working there, which are 4 typists and 3 clerks. The workload is not correctly distributed and I think this is a good opportunity to rationalize the workforce in the sector.

I’d like to propose some changes in the structure in order to optimise our performance and enhance our inside and outside reputation by working also on our staff morale.

I propose that we dismiss two of our typists and keep only the fundamental work with the other two. If we can also encourage the clerks to only ask for important jobs to be typed we would be operating in a more cost effective environment and we would be acting in a proactive way towards the changes in the business.

I’m looking forward to have further discussions in this matter with you and I’ll be available in my workstation when needed.

Sincerely,

Caio F. Correa