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Introduction

Introduction to Cluttons Cluttons are an international private limited liability partnership. They are one of the leading firms of chartered surveyors and property consultants. William Clutton originally founded them in 1765 and their first expansion into the Middle East occurred in 1976. They currently employ over 600 people, operating from offices in the UK and Middle East, with associated businesses in Europe and South Africa. Core values and objectives Cluttons is an independent business offering a wide range of property services from a broad spread of international locations. Clutton's main objective is to maximise profits by working together effectively to deliver good services to their clients. Cluttons' core values are: * Performance, everyone in Cluttons is expected to give their best, with commitment to our business targets, values and expected behaviours. * Clients, Cluttons' service levels to clients must always be of such high quality and delivered with a high amount of insight. * People, delivering a collective effort. * Risk and reputation, Cluttons protect and promote the Cluttons brand in all that they do. Using these core values, Cluttons set themselves objectives, which then lead on to achieving the long-term aim of Cluttons. The current objectives for Cluttons are: * To give the best property advice they can to their clients. * To deliver excellent services to their clients. * To give their clients the best service they can in terms of quality and innovation. * To help and encourage their staff to give their best. Locations Cluttons' locations can be split into UK offices and overseas offices. This is because they are a large international organisation that seeks to cover a large area as possible. Covering this large area will result in a large source of customers that will use Cluttons, which means that more of these customers be interested in moving to other countries, resulting in a large international market for Cluttons. ...read more.

Middle

This would motivate the new member of staff to: 1. Be motivated, this is because the personal specification asks for this and they would want to show that they do meet Cluttons' standard. 2. Also as Cluttons have said that they would be joining an already highly successful team, this would provide more motivation, as they wouldn't want to let the team 3. down and cause the residential team to become less successful. Career progression A chance of career progression in a job like a HR administrator would provide a lot of motivation to work to a high standard of quality and quantity. Employees within Cluttons would want to work hard to prove that they are able to work at a higher pay bracket and workload. Being a HR administrator would often not be the chosen job of somebody working in Cluttons, they would often want to get promoted or moved across in the company, to get the better jobs and the better money. Training and development If Cluttons provide proper training and development opportunities for their employees then this would provide motivation for the employees to work harder as it gives the employees a sense of want. This sense of Cluttons wanting them would motivate staff to, in return, work hard for Cluttons to give something in return. An example of a job that would be motivated by this is a senior surveyor. The senior surveyor would want to develop any skills that could help their job and in return would be motivated to use these newly developed skills. Task 5 Recruitment process 1. A vacancy arises. Sometimes this is due to the creation of a new job, on other occasions it may be because an existing member of staff has been promoted or is retiring. 2. The job description is updated and an employee specification is written. The job description lists the duties of the job whilst the employee specification gives details of the experience, skills and abilities needed to carry out the job. ...read more.

Conclusion

As well as questions the candidate is going to be marked on appearance, punctuality, communication skills and formality. Questions Score (1-5) What is it about this particular post that interests you? What skills and qualities can you bring to the role? What sort of office administration and information systems have you used in previous jobs? You would need to be able to help out around the office and work with people under tight-deadlines this will mean that you will also be under tight-deadlines, this task can be tricky. Can you describe how you would go about this? What experience have you had of working in an office? What has been the greatest challenge for you in terms of working in the office? What happened? What did you do? What was the result? Describe a project you have worked on recently. What was your role and what skills did you have to use. Think about your first 2 weeks in the role. What would be your priorities? What would you hope to have achieved by the end of your first 3 months in the job? How will you know if you have been affective? Can you describe your experience of working in an office environment, and of any other previous assistant jobs/ How well do you find managing office relationships? Would you choose your job over your relationships? How would your best friend describe you? If you were asked to write your own reference what would you say about yourself? Sub Total: ____/70 General demeanour Score (1-5) Appearance Punctuality Communication skills Formality Sub Total: ____/20 Total Score: ____/90 Cluttons, Chichester Phone 01243 523723 March 27, 2008 Cluttons Tod Miller 14 West Pallant Chichester West Sussex PO19 1TB Dear prospective employee: INTERVIEW OFFER Cluttons is delighted to offer you a job interview regarding your excellent C.V. We hope that you will come along for the interview on the 3rd April 2008. The interview is going to be conducted at the Chichester office, and it will take around 15 minutes. You are expected to prepare for it. Here is a map for directions to the office. ...read more.

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