Different types of customer service and their needs

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AO2                                                                                                         Suzanne Dallas

Assessment objective 2 (AO2)

Different types of customer service and their needs

This is a table showing all of the different types of customers and what there needs might be while there are out being customers.

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How customer service responses are adapted to the needs of the customers

Predictable and unpredictable situations

Customer service within a business will have to be trained to deal with predictable and unpredictable situations. An example of a predictable situation is that if you are horrible to a customer then they will come back to the business to complain. This is a predictable situation because you know that it is going to happen but they usually happen quit regularly. An example of an unpredictable situation is if there was a fire or if your credit card doesn’t ...

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