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Introduction

Employee Contributions to Working Conditions The business organisation that I have chosen for my assignment is Argos Extra. Argos Extra is a retail shop that was founded in 1973 and is now UK's leading general retailer. It supplies customers with an extra 3,500 products with the widest choice of home ware. It is owned by GUS plc and has over 600 stores in Ireland. Argos Extra publishes two catalogues a year, which is the spring and summer editions in January and autumn and winter in July. Argos Extra supports one charity, which is Help the Hospices; this charity was chosen by the employees and will be partnership with Argos until July 2007. Argos mission statement states: "We provide our customers with best value for money through the most convenient shopping experience." Argos Extra is in the tertiary sector because it provides services to the general public. It is also in the private sector, as private individuals own it. www.e-consultancy.com The reason I choose this business organisation is because of its customer needs and other reasons, which are: * Argos makes sure that they take great care in satisfying their customers especially when their customers are using online for buying goods. * Argos' staffs make sure they are always on time with orders and making sure their customers have the best service when they are in store, through the Internet and also on the telephone. * Argos supply different kinds of items such as furniture for home and garden, household appliances, computing products, sports and leisure equipment, children's toys and games etc. * Argos is able to offer customer value for money prices - This means that it has a low cost business model and wants to maintain its customer level. They are making sure that customers hear about new existing offers and also by having a monthly booklet that provides the latest offers. ...read more.

Middle

department because the staff that works in Sales and Marketing department could be on a maternity or sick leave or could also be off duty and he/she is unreachable. Another method could be that the Sales assistant would be contacted to know if they would like to work extra days/hours which is out of their contract agreement being signed for the hours he/she would wish to work for. Task 2b The job holder could be made to become more experienced and capable of carrying out additional or more responsible tasks in Argos Extra by giving the job holder a good management skills that would help make him/her more experienced and also would help the in the success of the business and would also be improved due to the job holder becoming more experienced. For the job holder to be experienced, they need to involve them in job enrichment, job rotation, role shadowing, mentoring and coaching, etc for the staff to be able to do their jobs effectively and efficiently. An example could be the Manager; he/she could supervise the entire store to ensure every staff is doing what they are meant to be doing or what they were given to do in the store. Staff needs to be supervise in order that they do not do anything wrong that would make the business fall. Staffs are only supervised in order for them to have a good knowledge of the business and have their own skills when they would be left on their own. Job Rotation - This means that the staff would be given different jobs to do, that is, they would have to move around to various sections to do different job. By the staff given different job, this would help them to be more skilled to be able to work in different job within the business/organisation and also be knowledgeable of everything the business/organisation. ...read more.

Conclusion

They can help to reveal problems, which may be limiting employees' progress, and causing inefficient work practices. Some employers may talk to their employees regularly about their problems and performance at work and the employer may not see the need of the employee having a formal appraisal review system. The employer should try to encourage the employees about their work performance instead of degrading them. An appraisal review system can develop a greater degree of consistency by ensuring that managers and employees meet formally and regularly to discuss performance and potential. Appraisal review system can help in improving communication by giving employees an opportunity to talk about their ideas and expectations and to be told how they are progressing. Task 3f Recruitment and monitoring procedures helps to benefit Argos because the store could employ new staffs if the store is lacking staffs because some of them might have retired; be dismissed, maternity/sick leave, etc and this helps to benefits the business because when candidates are being recruited it helps the business run effectively and grow too. It helps to benefit the business because they might work on extra hours when employed. Recruiting helps to benefits the business because of the candidates' high academic profile which of good profile when presenting their CVs to employers. Furthermore, after the interview and the employer notice the employee has got good communication skills and presentable and satisfied work experience from other business and this would help to increase customers and the business are well known to the public. The monitoring process could be sets of realistic tasks and targets for the employee, that means, the manager might set targets for the staff, such as, being helpful, handling problems respectfully and be sure that the customers are satisfied with whatever the enquiry is all about, good manners in approaching the customers, being polite, etc. However, this helps to achieve its aim by having goods manners and helps also in the store being effective. In addition, the candidate that has been assigned the job has to be monitored for a while because he/she is still new to the job/task. ...read more.

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