How effective customer service benefits the customer, the organization and the employee

• Benefits to the customer-The customer on will chair will like to comeback in that shop because he like the customer service.
• Benefits to the employees-The Customer will get more reputation after dealing with that customer and also can get promotion.
• Benefits to the organisation-The Customer will give advice to his friends who are on wheel chair to shop here because of good customer service.

3. Example

An employee found a young girl age 6 is lost in the shop and she doesn’t know where her parents are gone. So in this situation employee should make her calm down and should report this incident to his manger. The Employee help her as much as possible and he should make an announcement in the store about that girl. The Manger should inform his all staff about that girl and ask them to ask about that girl from every customer. They should not leave that girl alone in a room. Once they found the guardian of the girl they should treat them in very friendly manner and should not start arguing about that incident.

• Benefits to the customer- The Customer will be very happy and will comeback back again there and will shop confidently.
• Benefits to the employee- The Employee will feel more confident and will some more experience on something which will motivate him more.
• Benefits to the organisation- The organization reputation will go up and will make more profit and try to make special need for the parents like a special room children to give parents freedom to shop easily.

4. Example

An old man has locked himself inside the toilet by mistake and can’t come out from the toilet. In this situation employee and other staff member should take a rapid action and try to make that old relax, make him feel that they are trying to bring him out. Employee should make sure that nobody else should come to know about this incident if this happen so it’s difficult for staff member to control those customers. The Employee should call ambulance if something happens wrong and senior staff of members to sort out this problem as soon as possible. When the old man is out employee should try to make him relax and provide some extra care to him. Manger should apologies for inconvenient and give some more offer.

• Benefits to the customer-Customer will be very happy after getting out of the problem because he has been treated very well and solve the problem very fast.
•  Benefits to the employee- The employee  will be very happy too and he will be more confident
• Benefits to the organisation- If this happen next time they will ready for it and will try to make doors and toilet convenient for their customers.  

5. Example

A family enters the shop for the Christmas shopping. So employee should take them to appropriate section of the store where they can do their shop easily. The Employee should show all the items in their budget they want buy and show them some special offers if they are interested. The Employee should not leave them or start chatting with someone else till they finish their shopping. The Employees should fulfill their all needs and wants. When they finish their shopping employee should ask if they want anything else and greet them.

• Benefits to the customer- They will be felling happy because all the stuff they are comes in their budget.
•  Benefits to the employee- The employee will gain some more experience from this.
•  Benefits to the organisation- More families will come there to shop and the organisation will make more profit.

6. Example

A business man walks into car showroom to buy a sports car. Business man doesn’t know anything about the sports car and he wants to buy one. The Employee should be in proper dress and talk to him in a polite manner. The Employee should give him respect and treat him in very well manner. The Employee should look after for all of his needs .He should show him all the sports cars that business man wants to see. The employee should explain about all the sports cars and give him some leaflets or tell other important things about the car. He should make him feel comfortable and relax. When he decide what car he want employee should complete all formalities and make him feel happy about his choice.

• Benefits to the customer- Customer will come back again there and will buy some more stuff from their because of good customer service and good offers he get.
• Benefits to the employee- employee will feel confident after treating a big business man and will be more motivated.
• Benefits to the organisation- More business man will come to there showroom and will shop there only and organization will gain some reputation and profit.