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How effective customer service benefits the customer, the organization and the employee

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Introduction

How effective customer service benefits the customer, the organization and the employee 1. Example An old lady enters the shop and she wants to buy a TV. She doesn't know anything about the TV so the employee should take care of that customer and explain everything about the product she wants to buy. The employee should make sure that he is showing the right product that is in her budget and makes her feel secure that she is buying a good product. If there is anything else she wants the employee should take care of that too. If that lady doesn't know the way to check out the employee should show her the way to check out and help her to put the product in her car or organize delivery to her. * Benefits to the customer: The customer will feel very because she buys a good product that comes in budget and will do her shopping in that shop again. * Benefits to the employees: When the employee made a sale he will feel very confident and try to make more sales. ...read more.

Middle

They should not leave that girl alone in a room. Once they found the guardian of the girl they should treat them in very friendly manner and should not start arguing about that incident. * Benefits to the customer- The Customer will be very happy and will comeback back again there and will shop confidently. * Benefits to the employee- The Employee will feel more confident and will some more experience on something which will motivate him more. * Benefits to the organisation- The organization reputation will go up and will make more profit and try to make special need for the parents like a special room children to give parents freedom to shop easily. 4. Example An old man has locked himself inside the toilet by mistake and can't come out from the toilet. In this situation employee and other staff member should take a rapid action and try to make that old relax, make him feel that they are trying to bring him out. Employee should make sure that nobody else should come to know about this incident if this happen so it's difficult for staff member to control those customers. ...read more.

Conclusion

6. Example A business man walks into car showroom to buy a sports car. Business man doesn't know anything about the sports car and he wants to buy one. The Employee should be in proper dress and talk to him in a polite manner. The Employee should give him respect and treat him in very well manner. The Employee should look after for all of his needs .He should show him all the sports cars that business man wants to see. The employee should explain about all the sports cars and give him some leaflets or tell other important things about the car. He should make him feel comfortable and relax. When he decide what car he want employee should complete all formalities and make him feel happy about his choice. * Benefits to the customer- Customer will come back again there and will buy some more stuff from their because of good customer service and good offers he get. * Benefits to the employee- employee will feel confident after treating a big business man and will be more motivated. * Benefits to the organisation- More business man will come to there showroom and will shop there only and organization will gain some reputation and profit. ?? ?? ?? ?? Mayank Sharma ...read more.

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