E
nvironmental issues have not been a big concern for Nokia. However the battery, an important component in cell phones, is a dangerous polluter. The main reason for this short of interest from environment activists is that electricity represents an independence from a more polluting energy industry (coals, fossil fuels etc.). In the future this could in fact become a big concern. In a response to this Nokia has taken steps such as enforcing environmental guidelines upon its suppliers.
L
egal systems matter to all companies, but sometimes go unnoticed as an influence on business. Nokia has favored a great deal from Finland’s support to the local telecommunications industry. Together with the superior trade laws of the EU (which Finland is a member of), Nokia’s law & regulation environment has supported the corporation very much.
I nedd to lock a the pestalfactors and finland and EU. What is happening in the market.
The EU set one standard for mobile communication and in the process put Nokia side by side whit Ericson and Motorola. They went in to a new and rapidly growing business.
Case questions 3.2
Which of the cultural types identified by Quinn et al. (2003) would you expect to find within Nokia’s handset business?
In our opinion Nokia is an open system model. The external environment plays a significant role for Telecommunication companies. They work in a fast environment were things swift fast. The mobile phone has become a fashion idem, a cool phone whit the newest technology has become a must have for many people. What is cool today is old news tomorrow. Nokia needs to be external and in constant lock out for what the consumer wants if they want to continue growing and expend there market. And to be able to stay on top of the fast moving market they need to have creative employees, if the control is to much all innovation can be suffocated, so the work place has to be flexible to motivate innovation.
Case questions 3.3
Use Porter’s five forces model to outline the competitive environment of the industry. Which of these factors may have contributed to Nokia’s success? Which PESTEL factors are most affecting the development of the industry?
Though Nokia is by far the largest mobile manufacturer with about 40% market share, its biggest competitive threat probably comes from its competitive rivals, such as Samsung (14% m.s.), Motorola (14% m.s.) & Sony Ericsson (9% m.s.). Mobile phones are by nature monogenic products so the customer’s decisive factor for buying mobile phone could be its appearance or style rather than quality & function. Actually this is something Nokia realized long time ago and accounts for a big part of its success.
Often suppliers have a considerable amount of bargaining power. In the case of Nokia for this to be true their suppliers will have to be in the group of super-suppliers like Intel, Samsung & Texas Instruments or have some other specific market power, like patented technology. We believe this to be true since Nokia is a huge parts purchaser.
Potential new entrants in a high capital industry are difficult. New entrants on the cell phone markets have been few for the last years, and always from companies in related industries (computers, hi-tec electronics etc.) with already known brand names. A threat from this direction is therefore becoming less likely as the existing dominating manufacturers grow bigger & stronger.
Substitutes are unlikely. At least we cannot imagine any other device that would replace cell phones, except future cell phones. This factor however cannot be underestimated, given that cell phones themselves were major substitutes to many things.
No company can survive without its customers, but the largest cell phone consumer group is the general public, and for a company like Nokia, these buyers individually have no bargaining power. However Nokia has other business together with Siemens, creating networking equipment. This side business is probably more vulnerable to powerful buyers than its cell phone business.
Which of these factors may have contributed to Nokia’s success?
As mentioned above, cell phones were a major substitute to many things including common phones, watches and phone booths. Even now the existence of MP3 players are threatened by cell phones, since most handsets have a built in MP3 playing capabilities. In not so distant future, low end digital cameras may become a part of this list.
When Nokia entered this market Ericson & Motorola were the existing key players. Nokia’s new entrance was greatly helped by new regulations from the EU, making the GSM system a standard, thus forcing all competitive parties to a clean start.
Case questions 3.4
How would you classify the environment in which Nokia operates? Which factors contributed to your answer?
Nokia works in a complex-dynamic environment. Telecommunication is universal so they operate across diverse political, legal and cultural systems. They need to offer a brood product range and never really know how the consumer will respond. They have a big uncertainty factor and need to be on a constant lock out for what the competition is doing and try to beat them at the punch.
Case questions 3.5
Who are the 3 main stakeholders in Nokia?
- Employees
- customers
- Suppliers
What are their interests in the success of the company?
- They get a job security, salary, work environments, job satisfaction.
- Want their product to be in good quality and service. Fashionable and reliable products
- If you are in business whit Nokia your business will bloom. Long term relationship and growth. Innovative parts. reasonable price.
How can management ensure it maintains the support of the most important stakeholders?
- In an unstable environment, employees are very important. The company cannot run sufficiently whit out good employees. It is wary important to take god care of the staff. Pay them decent wages. Make the work environment worth striving for and stable, have a layoff system that is stable. Have a strong culture that motivates them. Listen to them. Structure the company, decentralization in some departments.
- Nokia has a history of reading the market well. Selling mobile phones that are fashionable and have user interface that are user friendly The managers have to continue developing the product for the costumer and answer the demand on the market. Supply them with different kind of product low price and hi class. Have service and quality control. Providing a product that is reliable and fashionable. Invest in innovation. Have focus groups of market research.
- Have a loyal relationship whit them, and good communication, Create simple and stable communication channels. Quality control. Grow by performance. Nokia needs to perform and grow so the suppliers won’t go to another customer. Pay them reasonable price.
Heimildir
Boddy, D. (2008). Management: An Intorduction. [4. útgáfa]. Spain: Mateu Cromo.
Nokia Group. (e.d). Nokia supplers and evironment. Sótt 12. September 2008 af
IDC. (2008, 25. Janúar). Press release. Sótt 12. September 2008 af
