Computer misuse Act 1990
The computer act is split into three different sections, as will be listed below:
1. Unauthorised access to computer materials – so staff need to keep their password secure and no one should use the machine if they are left unattended.
2. Unauthorised access to computer systems with intent to commit another offence – so cannot alter any information on someone’s computer.
3. Unauthorised modification of computer materials – so hacking is illegal.
As listed above, they are the three parts to the computer misuse act which protect individual’s information from being stolen or misused in the wrong way. Tesco uses act as it may be one important part of keeping their customers information safe and secured
“Tesco Personal Finance Compare Limited. All rights, save as expressly granted, are reserved. Reproduction in any form of any part of the content of this website without prior written consent is prohibited unless for personal use only”.
Copy right Act 2000
This rule will apply to all the information that they have about their customers but also that their logo and strap line as they could be stolen by individuals. This will protect Tesco logo and strapline. if their someone does copy their strapline or logo they will be fined or serve up to 6 moths jail time.
“The content of the Tesco.com Site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Tesco.com Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Tesco.com Site without written permission from Tesco.com”.
Ethical issues
Use of E-mail
Tesco are very strict on how email and instant messaging is being used. Tesco insist that their employee don't open email that are not addressed to them especially when they don't know who the sender is. This could be because information that they have stored on the computer about their customers or about the company could easily get into the wrong hands.
“Never open an email if you don't know the source. It doesn't matter how tempting the subject line is, don't click on something if you don't recognise the sender. Make it clear to anyone who has access to your computer to follow this rule closely”.
This is to protect their employees computer stored information
Internet
Many companies have taught their employees not to misuse the internet and there are rules that must be followed by staff such as personal use e.g. continuous email to friends and family. But also as Tesco is an online based organisation they will have to make sure that all information are update frequently as they don't want to give out misleading information. Staff are able to use the internet to
“We may update these Terms and Conditions (including the Price List) from time to time and any changes will be notified to you via the email address provided to you following registration or via a suitable announcement on the Tesco.net website. The changes will apply to the use of the Service 30 days after we have given notice.
If you do not wish to accept the new Terms and Conditions you should not continue to use the Service. If you continue to use the Service after the date on which the change comes into effect, your use of the Service indicates your agreement to be bound by the new Terms and Conditions”.
Whistle blowing
Whistle blowing is when an employee has a concern about the organisation, which they might present to the management or the press. This could relate to fraud, crime and other which may have a immense impact on their customers, stakeholder and the public. Tesco has a policy that is specifically for whistle blowing as they try to make sure that all information is secured and safe within the company to avoid adverse publicity which would harm their image.
“Our whistle-blowing policy and helpline is now in all markets. Protector Line is a 24-hour confidential telephone line and email address for employees to raise ethical issues and report grievances. The Audit Committee reviews the number of calls and quality of investigation every year, and reviews plans to ensure staff awareness of the facility. This year, the number of calls increased by 28% compared to 2009/10, showing that employees are becoming more aware of the service, and more confident in using it”.
Organisational policies
Disclosure if information
As Tesco is a large retail organisation they will receive information of their customer especially when they have an account. Having an account with Tesco is the perfect way for them to be able to offer their service to them even more directly. With the information that they have gain, they might need to pass on to their other stores. If its sensitive information they will inform the customer but they will never give out information where it not needed.
“Your information may be passed to and used by all Tesco companies. We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes”.
All staff are fully trained about not sharing the customers information with anyone, if this happens it will result in fines and compensation and loss of confidence in Tesco.
Operational issues
Security of information
Tesco is a large organisation that has expand over the years and now become international. Security of information is very important it could help with decision making in the business e.g. a new product, sales will tell whether its a good investment or not. Making sure that information is safe a secure could also means that customer information is secure such as their password.
“When you register to use the Tesco.com Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services (see below for contact details) immediately.
If Tesco.com has reason to believe that there is likely to be a breach of security or misuse of the Tesco.com Site, we may require you to change your password or we may suspend your account”.
Tesco keep all of their information secured by issuing staff with passwords for the intranet which contains detailed information about the organisation which they don't want competitors to have access to. All staff know to save their documents regular in case the systems crash.
Health and safety
Health and safety is very important in the workplace of Tesco as it can be very busy and horrible situation can occur. Their employee are a very important asset of the company as they are what help the company to function efficiently. The best way to make sure that their employees are working to the best of their ability is to make sure that they are comfortable with the workplace as employees will work best if they know that they are safe and secure. The perfect way that Tesco makes sure that everything is functioning well to have a safety check.
“ In the UK and Ireland, we run three safety campaigns a year, including Safety Awards to find the most innovative ways of raising health and safety awareness in stores. This year, we also ran a fire safety programme across stores in the UK and Ireland ”.
for their staff that working all day at a computer they have make sure that they are safe as it not health constantly sitting in front of a computer this would mean that they would have to get regular breaks as it is harmful to their eyes.
Organisational policies
Tesco has done everything to make sure that their information is protected. This could be related to their logo or even their strap line “every little helps”. Their ideas can be safe using this policy such as their commercial to promote a product or service. With this policy their creative ideas can not be used by another company or anyone else.
“The content of the Tesco.com Site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Tesco.com Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Tesco.com Site without written permission from Tesco.com.
No licence is granted to you in these Terms and Conditions to use any trade mark of Tesco.com or its affiliated companies including, without limitation, the trade marks TESCO, TESCO.COM and TESCO CLUBCARD”.
Backup plan
Tesco will make sure that all their information are secured whether its about their customer or the company. This would mean that they would have backup of every file that they have in case of any emergency that may occur such as a flood or hacking in the computer system. They would have to store their files on software but also on a different computer system. Tesco would include the storing of their information in their planning.
I was not able to find out any information about Tesco backup plan but it obvious that they would have a backup plan as they are a large company that with information about their company and their customer.
by
besiktas1a (student)
