ICT: Long Project Analysis - Travel Agency

Authors Avatar

Analysis: GCSE AQA: Long Project

My client, Michael Long, owns a travel agency called Lee’s Holidays. This has been a long established business and as business continues to thrive, he is becoming increasingly more disorganised and is constantly losing some of his files, which causes him to lose customers resulting in a loss of money and a decrease in profits.

Currently, he uses hand written documents and stores them away in filing cabinets which take up quite a bit of space. This is extremely inefficient as it takes him a long time to pull up files which makes his customers wait. Furthermore, the files sometimes get lost or misplaced which takes even more time to sort out. This isn’t good as most travel agencies use computers to enable them provide a good service that is fast and efficient.

He has a computer, which he doesn’t use much so he has little knowledge with computers therefore, if my solution involves the use of ICT, it will have to be simple to use and user friendly. I have been asked to create a system to make his business easier to administrate. Also, it has to be easy to use so he will be able to use it quickly because he doesn’t know much about computers and often finds it confusing.

Current Problems and sub-problems:

  • Files and data are being stored in filing cabinets at the moment
  • Files  from the filing cabinets are constantly lost
  • A lot of time is taken to check and see if a destination is still available because all the files in the filing cabinets have to be gone through
  • As time goes by, the filing cabinets get filled up as records of processed holidays are still kept for reference. There isn’t much space left to keep on buying filing cabinets.
  • If information on a holiday is misplaced in a filing cabinet, it takes a long time to search all of the filing cabinets and by the time it is found, the customer is gone.
  • Staffs have to look through the cabinet to see which destinations are available to tell customers.
  • Customers sometimes forget their ID card and number
  • Files have to be searched through for their details such as address etc.
  • All data are kept in loose sheets
Join now!
  • Staffs have to find holidays that are suitable for the customer, then photocopy the files and then give it to the customer to take away with them. This is too long.
  • If a customer requests available flights for a certain country, every flight available is looked through and the flights to the certain destination are given to the customer. This takes too long.
  • Each letter is written up to be sent to customers which is inefficient

I have spoken to Michael Long and he has given me these desires:

  • The details of the ...

This is a preview of the whole essay