Report – 2a

The key objectives for the organisation:

The main objectives of Leisure II is to create a reputation for it self and for customers to keep coming not matter if they are existing customers or new customers. The more customers’ leisure II has, the more reputation it has, the more reputation it has the more money the company makes. In order to achieve these objectives the leisure II is divided into three different sections of departments to help achieve these objectives and those are the Ticketing system, accounting system and the Marketing system. Below is a brief description of each of the systems/departments and their main objectives:

  • Ticketing system/Sales department.
  • Accounting system/Finance department.
  • Marketing department.

Now I well go into more detail about each department. I will be covering how the department communicates and also the main role of each department within the organisation and also what ICT technologies or devices that they use in the department in addition to that a review of how these technologies/devices help them meet their objectives.

How does each department communicate:

There are a variety of methods that the staff uses to communicate within the company. ICT helps a lot to communicate because all the sources that they use to communicate are ICT products such as Email. Email lets the company communicate directly with their customers and more importantly it allows the staff at Leisure II to communicate. This is essential because not all the staff at Leisure II is in the same building so it is easy and fast to communicate with other members of staff. The staff does not need to be at the working environment because they can log on from home to the company’s intranet. The most important reason why this company uses email is to communicate and also because that email allows them to keep a record of all the communications both within the company and with their customers because paper-based communications can sometimes be lost.  

Although email is the main form of communication at Leisure II but there are other methods of communication in the company and those are the telephone systems. They have two main systems a digital landline system which keeps a log of all the calls and a company mobile phone which is only used for verbal communication. As if that’s not enough they also use faxes and memos, because of all these communication methods it makes it so much easier to meet the company’s objectives. 

Ticketing system/Sales department:

The role of the department & its main objectives:

The ticketing system has to provide the customers with a professional, responsive and quality service. The main objective of this system is to ensure that the existing customers and the new customers are happy. This departments objectives are linked with the company’s objectives because if they provide a polite and friendly service to the customers at the tills they will gain respect so then the company will gain a reputation for it self which is the main objective of the company. The sales department offers various different types of tickets such as adult ticket and child ticket in addition to that there are discounts for family packs and students. The price of the ticket also depends on the time of the visit of the customer; this is called the ticketing system. The ticketing system comes under the Sales department.

Join now!

The help of ICT:

To do all this they have to use ICT. The Sales department uses a selection of software’s to fulfil their needs and to achieve the department’s objectives and those are:

 

  • Torex.
  • Artifax.  

Torex:

Torex is a specialised software program; this program enables the staff to track the progress of every job. This includes a log of every cost, including every invoice that has been received. By using this software they can instantly give customers a fast service because Torex is based on a touch screen till. As well ...

This is a preview of the whole essay