Production/operation: Production department are the team who produces the goods and products. Their roles include placing the order on time, keeping the records up to date, checking the products expiry date. The logistic team also works under them; their job is to transport goods and products on time. The foods and product that are found in Tesco are been firstly checked, whether they should be sent or not.
Customer service: Tesco customer services are the group or member who takes care after their customer, their role includes answering customer quires and assisting them. They also answer the calls that are made by the customer. Customer service also works on store where they serve the customer. Customer service team deals with both customer and store queries. They generally deal with request about Tesco club card (which is the biggest loyalty card scheme in UK). The queries with online, catalogue shopping are also shorted out by customer service team members.
Sales: Tesco sales team are the ones who manage the market of the organisation. Their role includes placing price for the goods and product. The profit that are made by selling goods and product are been recorded by the sales department.
HR: Human resources at Tesco are the team members who manage the employees’ position. They are the team member who hire and fire employees. Employees qualification and bio data are been recorded by them. Human resource team member works under the control of chief executive. Human resources teams work to ensure that managers across the business have world-class skills and tools to meet the needs of people.
Taxation: Taxation team are the ones who pay tax for their organization. Business like Tesco has to pay tax in all sorts of ways in many different countries. The taxation team makes sure that they pay all the taxes, which include national tax and import /export duty rules. They are also controlled by the chief executive members.
Organization Chart for Naomi House
Functional area of Naomi House
Finance: The finance department of Naomi House controls the financial activities of the Naomi House. Naomi House doesn’t have a massive finance department, since the organisation is a voluntary organisation. There finance department is a small team that controls the money that comes in for the charity and the money that are been spent for purchasing stock to run the organisation. Naomi house finance department are supported by government, where one of the time governments had supplied £330,000 for the cost of drugs and doctor. Finance team lies in non clinical staff and works under the authority of Trustees.
Marketing: Naomi House marketing team does not have any ention to gain more customers, it’s because the organisation lies in the voluntary sector, therefore in the marketing sector they don’t have specific aim to gain more profit. But the marketing team of Naomi House advertises and run campaign so that they gain more ill children and young adults. They also run campaign so that they can raise fund for the organisation. Marketing team runs under the authority of the trustees and they lie in non clinical staff.
Production/operation: Naomi house does not produce any product or goods therefore the organisation doesn’t have any Production team. But they do carry operation such as bringing products, medicine and doctors for the patience. Theses team member fall under Non Clinical staff and they are controlled by the Trustees.
Customer Service: Naomi House customer service team are the ones who provide support and assistance to the customer. Their role includes answering the calls, making the appointment for the patience and also dealing with the customer queries. Customer service staffs at Naomi House are qualified personnel who work under the authority of Trustees. Customer service falls under voluntary staff.
Sales:
Human Resource (HR): Naomi House human resource team are the members who control the employees that work in the organisation. Their main role includes recuiretment, selection processes and managing the pay system for the employees. This team also train new employees and plans ideas for future organisational goal. They also need to deal with problem in recuiretment and remuneration.
Catering: Catering teams at Naomi House are experienced and professional chiefs. There role includes working under the guidance of the head chief, providing high quality catering service for life limited children, their families, staff and visitors to Naomi House taking into consideration healthy eating principles, budget limitations, family preferences and dietary requirements whilst maintaining a homely environment. Their job is to prepare food for snacks, meals, meetings and functions. They are also involved in planning menus and ordering stock effectively and within budget, adapting menu changes where appropriate. Team also plan, promote and implement them for example, Valentines day, Guy Fawkes, Easter, Disney Day) in keeping with the family fun value of the House.
Tesco organisational chart is a hierarchical structure because it has got a lot of layers and also a lot of
The functional areas are
Bibliography
by
rawbensun (student)
