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Management and Electronic Business

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MGMT 200 Management and Electronic Business Synopsis The emergence of information and communication technologies (ICT) tools in respects to e-commerce has seen vast improvements in the way organisations conduct their business. The usage of these technologies has seen organisation reap in profits, even though they require quite a substantial investment to start up. As time revolves, so do technologies. Almost each day, some new technology is discovered or created. Businesses to stay in the game have either to revolve with these changes or be simply left out. While these information and communication technologies promises e-commerce solutions which seem like a sure hit, we have to note that anything without proper planning is just going to be a waste of time. Even with the best and more 'revolutionary' technology available, if one fails to plan, one simply plans to fail. So while the case studies illustrates the success stories of two organisation through the usage of these 'revolutionary' technologies, in the implementation of their e-commerce solutions, we have also got to note that before any technology were implemented, they were thoroughly researched. The mammoth advancement in technologic has been extremely rapid. Vast advancement has been seen, in the past decade, to technologic, which has resulted in many wonderful inventions and innovations. ...read more.


Print Approach build a website presence which showcased their services. This helped attract clients from all over the globe. The staffs made use of this integration of information and communication technologies to do various other tasks like getting supplier research, online quotes and ordering. With these staff productivity improved tremendously and it minimized cost. Like any e-commerce organisation these days, Print Approach too had to deal with security issues in regards to their e-commerce solutions. Thus e-security implementations like firewalls, virus protection software and backups were done. Through the implementation of these ICT solutions for its e-commerce front, Print Approach managed to reap in additional revenue of $500,000 in 2001. Its total cost savings were also at $160,200. While its investment in e-commerce was at $135,540 only and with ongoing e-commerce cost at $76,635. Print Approach clearly benefited from its switch to e-commerce through the usage of ICT. Not only has the transformation to e-commerce made it profits; it has also boast staff productivity and morale. Customers are also more delighted with greater control over their orders and with better and more accurate results. The major challenges faced by Print Approach would have been the options of having too many technologies to choice from and also with each new problem, a client faced, they tried to find the best possible solution, which would time consuming. ...read more.


It would not be too surprising to see it having more high-end technologies implemented like the Enterprise Resource Planning system and a Customer Relationship Management system. Design One's plan does not really seem as extensive, as stated by its Managing Director that he is "satisfied with the company's progress in e-commerce" (www.noie.gov.au). From his sentence, it seems that he is pretty much contended with the current system and does not really have much of a plan for the future, other then installing a Broadband connection. Even though Design One is successful now, we have to realize that technologies revolve and that if we don't improve and improvise, we would be lagging behind. So I do not think Design One would be anywhere as successful as it is today in five years time, judging from its meager future plans. On the basis of my reviews on the two case studies, I would conclude that the changes brought by e-commerce are truly 'revolutionary'. E-commerce can and will change the way one can and would conduct their business. It creates greater efficiencies and reaps profits, if it's all done properly. Reference: Schneider, P., Perry, T. (2000), "Electronic Commerce", Course Technology, Cambridge Judy Strauss and Raymond Frost, (2001),"E Marketing Special Edition", Prentice Hall, New Jersey http://www.noie.gov.au/projects/ebusiness/Advancing/case_studies.htm NOIE website, Date assessed: 01/08/2003 http://www.uow.edu.au/lol/ Lecture notes, Date assessed: 01/08/2003 Page 1 ...read more.

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