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These are the codes of practice set by the company for customers to reference.
- Explain the purpose of planning work, and being accountable to others for own work.
The purpose of planning work is so that it is always produced efficiently and to a high standard. Through the planning of work, it enables others to see what you are going to be doing and when as well as keeping a record of what you are doing yourself. This should help to produce higher quality work much more quickly, and work that others will understand. A further reason for planning work is so that the work that needs to be done can be ranked from most important to least important so that the tasks that need to be finished quicker can be. It also gives a good indication for the deadlines that will need to be followed.
The work in which you are accountable for are those in which the individual is responsible for. The purpose of being accountable for your own work is so that certain tasks, such as minute making or accepting phone calls are done by nominated people in the office meaning that others do not need to worry about this and can get on with their own appointed tasks. This ensures a happier running of the workplace for all.
- Explain the purpose and benefits of agreeing realistic targets for work.
Realistic targets are in place in the workplace so that employees can produce work that is up to a high standard. It is also a good way of promoting effective time management meaning that more can get done throughout the day. It is also to help employees feel less pressured into getting work ready in an unrealistic amount of time, which in turn avoids stress within the employee.
The benefit of this is that it creates a happier working environment for everyone and high quality work can be produced within a reasonable amount of time.
- Explain how to agree realistic targets.
To agree what could be described as a realistic target, it is essential to factor in the potential length of time that piece of work will take and how able you are to produce the work as this will inevitably effect its quality. It is also important to remember that the targets should be obtainable, easy to measure and specific. By taking al of these things into account, the target that would be set could be considered realistic.
- Describe ways of planning work to meet agreed deadlines.
One way of meeting an agreed deadline would be to create a timetable or to do list so that everything can be checked off as it is done and you can see your progress. This way there will be less stress and a much better chance of hitting the deadline. To do this it is essential that work is prioritised from most important to least important. This way the work hat needs to be done sooner can be completed first and there is no worry if the work of lesser importance for that moment in time is not completed that day.
- Explain the purpose of keeping others informed about progress.
This means that if you are part way through a task then people will know and should not begin to start adding to your pile of work. Once the current task is finished you can then tell the person that may or may not require your assistance in something. This again helps people to feel less stressed when they are in the workplace.
- Explain the purpose and benefits of letting other people know work plans need to be changed.
The purpose of this is so that everyone is doing the correct work at the correct time. For example, if there is a reason as to why several members of staff cannot complete a minor task that is relevant to the overall outcome, then it is best to let the whole team know so that everyone can be working on the same thing at the same time, which should help support productivity (depending upon the type of work that is being carried out). Also it means that should any changes that are made affect the timescale of when tasks should be completed by, the whole team know that it would be completed either earlier or later than originally planned and could pass on this information to a consumer, should they need to.
- Describe types of problems that may occur during work.
Problems that may occur in a business environment could be anything from an abusive caller on the phone to losing work that needed to be saved or simply just that a piece of technology won’t work (i.e. a printer running out of ink). The problems can be either large or small and either difficult or easy to handle. Those that are small and easy are usually problems that can be sorted out by the individual themselves, whereas a bigger problem may take the help of a senior member of staff, such as a line manager, to take care of. This would be to ensure that all jobs are carried out in the most professional way possible.
- Describe ways of seeking assistance with getting help to resolve problems.
There are many ways to seek assistance when looking to resolve problems. The most obvious being simply asking for the help face-to-face. However, in some jobs this is not always possible, so further ways of seeking assistance would be via email, telephone call or text message. Furthermore, should the problem be more difficult to solve, it may be beneficial to request a meeting with a senior member of staff in order to discuss how the problems can be resolved. Also if it is a problem with a certain type of software etc, it would be better to request some training in how to use it, rather than struggling alone.
- Explain the purpose and benefits of recognising and learning from mistakes.
Recognising and learning from mistakes that have been previously made means that there is less chance of the same mistake being repeated in the future. This should then create an employee that is more comfortable and confident in doing their job as they now know what not to do as well as what they are correct in doing.
Outcome 2: Understand how to behave in a way that supports effective working.
2.1 Explain the purpose and benefits of setting high standards for your own work.
Through setting high standards for your own work personally, it shows that you are dedicated to producing the best work that you are capable of at all times. In the event that a document is being produced for the company and will be seen by others a higher standard of work will reflect better on the business and gives a much more professional outlook. Furthermore, setting a higher standard for your work shows that you are willing to work well for your employer and in doing so could result in a better reference should you ever need/choose to leave.
2.2 Describe ways of setting high standards for work.
High standards can be set by putting in 100% to each task at hand and working very hard. This also means taking on tasks that may be more difficult and still trying your very best as this will help you to progress further in the workplace.
2.3 Explain the purpose and benefits of taking on new challenges if they arise.
The purpose of taking on new challenges is to be able to progress within the workplace. Without taking on new challenges, there is no way in which anyone could further their career as they would only ever be comfortable in doing the same things, never expanding. The benefits of taking on new challenges is therefore gaining confidence and new skills.
2.4 Explain the purpose and benefits of adapting to change.
The purpose of being able to adapt to change is because new technology is constantly being developed as are new ways of thinking and attitudes towards things are changing. This means that change is necessary to keep up with the ever changing world. The benefits of this are that change becomes less intimidating and becomes a learning curve to help people progress.
2.5 Explain the purpose of treating others with honesty, respect and consideration.
Aside from the obvious social benefits of treating others with honesty, respect and consideration, it also creates a hospitable environment for everyone to work in. It also means that if you ever require assistance with something, there is a higher chance of someone lending their help to you. This is very beneficial, especially is the task that requires assistance is of high importance.
2.6 Explain why own behaviour in the workplace is important.
Your own behaviour is important as the workplace is like a small community in itself and one persons bad attitude can disrupt the entire workplace and create a negative vibe around those surrounding that person. The workplace could become a hostile environment just because of the actions of one person.
2.7 Describe the types of behaviour at work that show honesty, respect and consideration and those that do not.
Behaviours that show honesty, respect and consideration comprise listening to everything that others have to say, and providing thoughtful as well as truthful feedback. There is also the idea of being sensitive to others around them, this could include knowing about a personal/work problem that they are currently dealing with and offering assistance where appropriate. Further behaviours that incorporate these things are seeking solutions that all can benefit from, cooperating with everyone and treating co-workers with dignity and fairness.
Negative behaviours towards co-workers include belittling or bullying them, harassment, isolation, ignoring their input to the workplace, having a selfish attitude and spreading around false information either to get one over on a co-worker or for self-advancement.
