My Experience of the Customer Service, IT, Administration and Finance Departments at BP.

Authors Avatar by ellouise1997hotmailcom (student)

I have completed a six week summer internship at BP; BP is one of the world's six major  and  companies. BP are a public limited company (Plc) which means that shares are available to be bought by anyone and is listed on the London stock exchange. BP have various departments that work together to achieve BP’s main aims and objectives. The departments in BP include, finance, human resources (HR), IT, Admin, security, sales, marketing, customer service, research and development, shipping and operations. However, I will be focussing on four 4 departments, including, Customer service, IT, Administration and Finance.

All departments in BP interlink to work towards achieving BP’s main aims and objectives. BP have a 10 point plan which lists all their aims and objectives; the main points include, focus on safety, playing to strengths, be simpler and more standardised, generate around 50% more in operating cash flow, have half of incremental operating cash for reinvestment and lastly, have a strong balance sheet. In order for BP to pursue their objectives they set clear priorities, actively manage a quality portfolio and employ distinctive capabilities.

Join now!

Firstly, BP has a customer service department. Customer service deals with customers before, during or after a purchase; they may provide information, answer questions, and contact with other departments to sort customer’s items like repairs, get feedback and to sort any complaints that the customer may have. Customer services will interlink with all departments in order to resolve customer issues. For example, if a customer has ordered some oil from BP but it hasn’t been listed on their statement or invoice, they will contact customer service. It is then customer services job to contact finance and forward the customer onto ...

This is a preview of the whole essay