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AS and A Level: People & Operations Management

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How to manage people successfully

  1. 1 A business needs to be clear on their recruitment needs and then use recruitment practices to ensure that they find them.
  2. 2 A business must train their staff in the right way. This is likely to include a mix of off the job and on the job training.
  3. 3 Staff must be appraised so that the business ensures that they are performing the job correctly. This appraisal process will often include objective setting for employees and then judging whether they have performed to this standard.
  4. 4 Staff need to be managed so that they are motivated to do a good job.
  5. 5 One of the main measures of the effectiveness of staff is to look at their productivity. This measures the output of individual workers.

Five motivation theories

  1. 1 Identifying where you see examples of the below theories in action can give big analysis marks. Motivation is not all about money. Money gets people to work but only in certain circumstances does it then lead to a more motivated workforce.
  2. 2 F. W. Taylor believed that all that was necessary was for the management to decide on the most efficient means of production and then pay workers to do it.
  3. 3 Elton Mayo said that workers work best when their group needs are considered and they are treated as human beings rather than as machines as in Taylor’s theory.
  4. 4 Frederick Herzberg discriminated between hygiene factors like pay and good working conditions which did not motivate in themselves but the absence of them demotivated and the motivators like praise and interesting work which did motivate.
  5. 5 Maslow said that we have a hierarchy of needs and we are motivated by the next unfilled need. Most workers in developed countries have sufficient money to eat so you will not motivate them just with more money but by meeting their needs and by work that is fulfilling.

Five key concepts in operations management

  1. 1 Operations management is about how and where businesses produce their product e.g. labour or capital intensive, in-house or outsourced.
  2. 2 Capacity utilisation is the percentage of total possible output a business is actually producing. Too low and capital is not being used fully, too high and there is no slack for machine breakdown, sickness or new orders.
  3. 3 Economies of scale are the benefits accruing to a business for being larger e.g. it is likely to be able to buy goods in bulk, have more specialist managers and workers, produce on a larger scale.
  4. 4 Lean production is where a business reduces waste as much as possible. Just-in-time, where businesses hold minimum stock and produce to order is a key element of this.
  5. 5 Ensuring quality might be through quality control (checking at the end) quality assurance (all staff responsible for quality) or Total Quality Management where the whole ethos of the business is centred on quality.

  • Marked by Teachers essays 8
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  1. Marked by a teacher

    Roles and Responsibilities of Staff Members at McDonalds.

    5 star(s)

    Other rewards can be paid holiday and pay raises; however these can only be awarded to employees that have been working for McDonalds for more than a certain length of time. It is the role of the manager to carry out 4 different types of activities, these being under headings of; planning, organising, motivating and controlling, these can be applied to any staff under the manager themselves, these being called subordinates. These are the general areas of responsibility for the manager: * Carrying out the instructions of higher authority (directors of the business.).

    • Word count: 15837
  2. I will be researching and managing a variety of resources. The three main types are human, physical and financial resources. In this section of my coursework I will explain where I will find these resources and how they will be managed to create a profita

    Businesses need to make sure they have a safe and healthy environment. This can include: � Providing and maintain safety equipment and clothing. � Maintaining workplace temperatures. � Ensuring adequate work space. � Ensuring adequate washing and toilet facilities. � Guaranteeing hygienic and safe conditions � Providing breaks in the work time table. � Providing protection for the use of hazardous substances. � Providing protection from violence, threats or bullying. � Providing a relatively stress free environment. Employers of a business are required to write a written statement of the policy on health and safety in the workplace.

    • Word count: 5974
  3. Recruitment at Asda - creating a job advert and related documents.

    It would have been illegal for us to just make up the wage so we had to comply with the law. The location of the vacancy is arisen in Nuneaton. We have all agreed upon those above decisions to further carry out the group task more efficiently and come up with the best documents. Basically we have discuss what should make up a good job description and a person specification. The next step we did was to individually create our own versions of the following documents: * Job description * Person specification * Job advert For the job description, I felt that it was simply straight forward for me to create the document.

    • Word count: 7363
  4. AS Btec business. Report on understanding how businesses operate.

    If the company is successful then the share holder will receive a financial reward in the form of dividends. Selling shares to the public will allow the company to raise large amounts of money so they can expand or develop the organisation. A large organisation can consist of thousands of employees, and could possibly have branches all over the world. A large business has many advantages, they can buy a large amount of stock for a cheaper price than what small business will get, (this is called economy of scale) because their suppliers want to sell their stock quickly.

    • Word count: 9231
  5. Business resources

    For example: when Nissan plan for their shareholders meeting, first they will send invitation letters and e-mails to all the shareholders in writing, with agenda of the meeting including the details of the meeting such as location of the meeting, date, time and programme of the day and some guidance notes. I found the invitation letter that Nissan sent to shareholders in 2010 (please see attached supporting document number 01) 3. On-screen information- information will be showing on projector or any kind of screen.

    • Word count: 5838
  6. Business Environment

    * Personal interest/ attributes- it's helpful for both parties to understand each other as it shows the requirement of people's character for the job role. Person's interest may relate to the job role, for example if you are not comfortable with approaching to stranger, you may not be suitable for jobs like sales person who deals with customers face to face as part of their job role, if you enjoy talking to people you might enjoy the work and motivated to be at work, meaning that success will be a closer for you.

    • Word count: 5505
  7. Explain why human resource planning is so important to an organization.

    By forecasting the needs of technical and other human resources it can minimize the future risk of losing. A delay in recognizing human resources might be costly and expensive in the future. (Example: ABN AMRO banks are compelled to upgrade their staffs by providing the latest skills and knowledge, so that they stay competing against other banking businesses. Human resource planning is also good for investors who want to invest in the business. Any investment in the HR activities considered an investment for the future growth and development of the organization.

    • Word count: 3090
  8. AO2 business

    to visit hotel. The other benefits of the position of Canal Court in city centre is that it provides easy access to public transport such as bus or train station and also is located close to the biggest shop centers in Newry such as Buttercrane and the Quays which make it comfortable for the costumers if they want to visit it. The strong side of the Canal Court Hotel being located in Newry is because at this time when company begins to run, Newry was a growing city, so the business as huge as hotel was innovative and big advantage for local community in developed.

    • Word count: 5088
  9. Unit 13 Applied Business

    We have decided to give all of the proceedings to 'Great Ormond Street Hospital' as we thought it was a great cause, which many people can relate to, and an organisation that many want to help. The aim of the day is: - 'To create an enjoyable festive event for the public, and raising money for 'Great Ormond Street Hospital' We all chose different events to research and then nominated which one we thought would be most successful and appealing to the public, as well as being the most feasible.

    • Word count: 17300
  10. Advising a small business on HRM planning. As the business was growing there was no formal Human Resources Planning and it was the right time to built Human Resources Management team in order achieves the objectives and goals.

    The function of personal manager usually begins with the staffing process. Someone has to be focused on screening and interviewing persons, with en eye to placing individuals with the right skill sets in the right position within the company. Along with placement the HR manager may also oversee or at least be involved in the creation of entry level training programs well as continuing education opportunities for existing employees. Depending on the size of the organisation, it may be possible for one person to handle the personal management functions. As company grows it might be necessary to expand to Human Resources team.

    • Word count: 4854
  11. Business Ethics

    As Tesco keep ever expanding, they try to open up a new store in areas they know they can make money. Operating this way can be unethical to local competitors, as they cannot compete with Tesco, such as price or the availability of certain products they can offer to their customers. In some parts of Britain, where Tesco have opened new stores or expanded old ones, local business have seen sales go way down or even have had to shut down.

    • Word count: 4163
  12. Job Profiles and progression routes

    The starting salary for a tertiary teacher can range between �26,000 depending on what college/6th form they're teaching at and the starting salary for a technician is �11,000. The teachers are paid differently because some have more responsibility than others. The technician is paid the lowest because their job is to fix things in and around the school and to ensure safety whereas the actual teachers also ensure the safety of the students as well as educating them. Another reason for this is because there are fewer qualifications required to become a technician.

    • Word count: 8436
  13. Unit 2: Recruitment in the Workplace

    External recruitment is when someone from outside the business is employed to fill a vacancy. This is a more common approach when recruiting as there is a larger range of candidates that have different skills and abilities. There are many ways to recruit externally. Most businesses will advertise using media such as the internet, newspapers, company newsletters and magazines. Another way to recruit is to go to the job centre and tell them that the company has a vacancy and eventually there will be a range of different candidates with different levels of experience, qualifications and skills.

    • Word count: 9360
  14. n this part of my assignment I will find out the performance of Beechwood School, and how they measure and manage the employees. Staff performance is crucial to the success of an organisation.

    SMART Targets: - The efforts of human resources managers and directed towards getting value for money from employees. We have seen that there is a growing trend for businesses to quantify performance by setting measurable targets - even in those industries where this was not traditionally done. * The directors set strategic targets for the organisation as a whole. These show where the organisation is trying to go. For public sector organisations, these may be imposed from outside by regulators or government.

    • Word count: 3971
  15. In this assignment I have been employed as the head of information system for Newham sports Club.I have been requested to prepare a report for the sports club. The topics that I am going to discuss are the benefit, and the development of the system.

    Timely This is basically when the information should be available when it is needed for decision making and not sometime afterwards. In most organisations managers hold regular meetings where information is checked and shared with other managers. Example Newham sports club has can use the idea of a quarterly sales marketing. The first meeting for this year will be on 17th March 2008. At this meeting all the sales statistics and corresponding information for the months of January to February 2008 will be discussed.

    • Word count: 3317
  16. Team working

    Our team leader which Sean helps us to improved our decision and giving guidelines on making aims and objectives inside from the business. In my idea, I will decide to working in Resources investigator for the chosen role within the business which is High School musical Product - which is all about responsible for all resources within the business. As the Resources investigator, I will ensuring as a team a good communication with my other team workers in the business, gives a team a rush of enthusiasm at the start of the project within the business.

    • Word count: 3497
  17. Effective people, Communication and Information

    complete job description or for inquiries please contact: Sylvia Negrijn, Kim Schmidt or Rachida Ait Rian : Human Resources Services - Recruitment: + 31 (02) 500 6443, +31 (21) 500 8679 of +31 (02) 500 8525. Your application Please send your application letter in English + curriculum vitae to: TNT Head Office Attn. Recruitment Neptunusstraat 41-63 2132 JA Hoofddorp e-mail: recruitment.gho@tnt.com * 20082304 Job Profile Junior Legal Counsel [48,7kb] * Working conditions of employment and facilities [28,7kb] B) A sample completed application, CV and application letter Hardenbergerweg 33 7731 HE Ommen 30 May 2008 TNT Head Office Attn.

    • Word count: 8414
  18. Opreationmanagement assignment

    Slimming Series: Slim Max Slim Max is a nutritionally-balanced and healthy product for weight loss in the short time. Besides, Slim Max is safe and natural products which use the natural ingredients. It helps in clearing the major toxin from our body in the short period. Main Function Slim Max leverages on functional stages which are detoxification and nourishing to provide optimal healthy and slimming effect. * Detoxification contains oil palm fiber and organic substance to eliminate toxins in our body. * Nourishing contain the nucleic acid content promotes regeneration healthy new cells and provides energy to our body.

    • Word count: 6969
  19. Private and Public Limited Company

    McDonalds also have many other minor aims which are as follows: Our People: Achieve a competitive advantage through people who are high calibre, effective, well motivated and feel part of the McDonald's team in delivering the company's goals. Restaurant Excellence: Focus on consistent delivery of quality, service and cleanliness through excellence in our restaurants. Operating Structure: Optimise restaurant performance through the selection of the most appropriate operating, management and ownership structures. The Brand: Continue to build the relationship between McDonald's and our customers in order to be a genuine part of the fabric of British society. Objectives: * Reduce costs.

    • Word count: 5953
  20. Operation Management

    The organisation's operations management encompasses all the different processes and techniques to enhance the worth of services we provide to young homeless people, this in order to fulfil the requirements of both our customers and partners, at an acceptable cost. This report will be looking at the operations surrounding supported housing service that centrepoint supplies to young homeless people. It analyses the move on to permanent accommodation process and measures in to which the operations functions support the organisation's strategy on the topic.

    • Word count: 4453
  21. MANAGENMENT PLAN

    Please view the table below. Table One Analysis Tips for the Selection Process New Employees Training Props Presenting job analysis is very important because this will fit in the over all planning, and visually let you see and assist and observe the expectation of job analysis and the resources of the analysis and create suitable team work for the human resource manager fields. Recommendation or tip on the selection process are important they fit strategically into a company's overall plan by knowing, analyzing, and examining the process of employment for a human resources manager.

    • Word count: 3322
  22. In this task I am going to define a manager, supervisor and an employee for a school, I am also going to show their roles in the business and what qualifications they need and what decisions they need to make.

    see how they are working and if they are working at their highest standards and if s/he notices a problem s/he sets related goals so that the staff can be motivated and improve. The head also makes sure that all the qualifications that a staff member has are related to the job role that they are assigned to because if they are not suitable for the job they might have difficulty working and they might not be able to keep up with the schools normal standard and they might miss deadlines.

    • Word count: 3773
  23. Organising an Event: Staging an Event

    If the contract has been signed mutually and one party has failed to fulfil the requirements of the contract, then necessary legal action can be taken. For example, if parents sign the contract and fail to turn up for the parents evening, legal action is permitted to be carried out. However, since there are no financial requirements in this contract, this would not be necessary. Since the parents letter did not request any financial payments, a payment for the supply of the service (i.e.

    • Word count: 7409
  24. Motivation Essay

    The employee can then be able to afford luxuries and enjoy life. More importantly, the incentives can help the associate to meet the basic needs of life including a shelter and warmth. Discounts TK Maxx offer ten percent discounts immediately after recruiting of an employee. This can motivate me, as a fashion enthusiast, to maintain consistent standards of productivity at all times in the workplace, so that so as long as I am part of this firm, I can always get good value for money and make savings with my company discount.

    • Word count: 5536

Conclusion analysis

Good conclusions usually refer back to the question or title and address it directly - for example by using key words from the title.
How well do you think these conclusions address the title or question? Answering these questions should help you find out.

  1. Do they use key words from the title or question?
  2. Do they answer the question directly?
  3. Can you work out the question or title just by reading the conclusion?
  • "Critically discuss how organisations can develop a human resource strategy"

    "8. Conclusion Developing a HR strategy is imperative for organisations in today's competitive business environment. The various approaches to HRM strategy outlined in the report are not always practical as in reality it is very difficult to have a "one size fits all" HR theory, and this means that there can never really be a "one size fits all" HR strategy. In reality when organisations are developing a HR strategy they will fit somewhere between the "hard" and "soft" approach. Another point is that contingencies need to be considered, as HR, strategies need to be contingent with the organisations subcultures. The following concepts need to be considered if the HR strategy an organisation adopts is to be effective * Different human resource practices should be coherent and complement each other. * There should be a fit between the coherent sets of human resource practices and other systems within the organisation. * The human resource systems should be in line with the business or competitive strategy of the organisation. * The human resource system adopted by the organisation should be compatible with its operating environment. 1"

  • Evaluate how managing resources and controlling budgets can improve the performance of a business

    "In my opinion breakeven analysis will not worry the business a lot because they are going to have their product stored and they know that the products are going to be sold soon, which will then make their profit for the business. Setting budgets will be essential for the restaurant because after their restaurant has been open for 1 to 2 months, they will know what product is being sold more and which one isn't. So therefore they will set themselves budgets, the less the product is being sold then they will order it less and the more a product is being sold then they will order more of it."

  • This essay will explain how groups are formed and will discuss how motivation techniques promote effective group work and a well motivated workforce.

    "In conclusion this essay shows different ways how groups are formed and different types of groups such as formal and informal groups. There are many ways of motivating employees but employers should know that there are different ways of rewarding. Different theorists have different ways of explaining their techniques on motivating workforces."

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