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AS and A Level: People & Operations Management
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How to manage people successfully
- 1 A business needs to be clear on their recruitment needs and then use recruitment practices to ensure that they find them.
- 2 A business must train their staff in the right way. This is likely to include a mix of off the job and on the job training.
- 3 Staff must be appraised so that the business ensures that they are performing the job correctly. This appraisal process will often include objective setting for employees and then judging whether they have performed to this standard.
- 4 Staff need to be managed so that they are motivated to do a good job.
- 5 One of the main measures of the effectiveness of staff is to look at their productivity. This measures the output of individual workers.
Five motivation theories
- 1 Identifying where you see examples of the below theories in action can give big analysis marks. Motivation is not all about money. Money gets people to work but only in certain circumstances does it then lead to a more motivated workforce.
- 2 F. W. Taylor believed that all that was necessary was for the management to decide on the most efficient means of production and then pay workers to do it.
- 3 Elton Mayo said that workers work best when their group needs are considered and they are treated as human beings rather than as machines as in Taylor’s theory.
- 4 Frederick Herzberg discriminated between hygiene factors like pay and good working conditions which did not motivate in themselves but the absence of them demotivated and the motivators like praise and interesting work which did motivate.
- 5 Maslow said that we have a hierarchy of needs and we are motivated by the next unfilled need. Most workers in developed countries have sufficient money to eat so you will not motivate them just with more money but by meeting their needs and by work that is fulfilling.
Five key concepts in operations management
- 1 Operations management is about how and where businesses produce their product e.g. labour or capital intensive, in-house or outsourced.
- 2 Capacity utilisation is the percentage of total possible output a business is actually producing. Too low and capital is not being used fully, too high and there is no slack for machine breakdown, sickness or new orders.
- 3 Economies of scale are the benefits accruing to a business for being larger e.g. it is likely to be able to buy goods in bulk, have more specialist managers and workers, produce on a larger scale.
- 4 Lean production is where a business reduces waste as much as possible. Just-in-time, where businesses hold minimum stock and produce to order is a key element of this.
- 5 Ensuring quality might be through quality control (checking at the end) quality assurance (all staff responsible for quality) or Total Quality Management where the whole ethos of the business is centred on quality.
- Marked by Teachers essays 8
Explain the key features of relevant regulations on health and safety as applied to a working environment in two selected or given engineering organisations.
* All work equipment must be properly maintained and has to work efficiently, by carrying out inspections on a regular basis, so as to prevent employees from being exposed to serious risks. As a precaution it is essential that employees also carry out a quick inspection on the machinery, before they start any work on them. * All employees must receive the adequate training and instruction by a more competent and experienced engineer, before being allowed to use the work equipment. * All the dangerous parts of a functional work equipment, must be well guarded and protective to the user.
- Word count: 1603
Agency relationship and most common terms used in this relationship is a common topic. Along with this an interesting topic intellectual property, their protection and their infringement also in the place. The most helpful for a learner is the application of knowledge in real life scenario provided. Task 1 Consumers 1.1A Application of the legal rules on implied terms relating to the sale of goods and supply of services The customer has been claimed the washing-machine is bought two weeks earlier. The machine started making strange noises and pumping out smoke, and last time she used it the clothes loaded were completely ruined. Therefore from her dissatisfaction she has come to make a complaint.
- Word count: 4361
There are many different requirements for reviewing support services including different systems such as diary, telephone and electronic communication systems
If the system crashes or there is a power failure then you will not be able to access the diary and it isn?t as convenient as you cannot carry it around from meeting to meeting. Support roles will also use telephone systems. Support roles will need to phone different people from the business. For instance, if a person comes into reception wanted to see someone, the receptionist will need to call the employee saying there is someone to see them.
- Word count: 862
There are three factors that affect international support roles; these include, diversity, cultural differences and times zones.
For instance, having employees who speak a diverse range of languages. In addition, there is diversity within language barriers. Some people or cultures speak in different ways. For example, countries like the United States and Germany, it is common for them to speak loudly and be more assertive or aggressive when sharing ideas or giving direction.
- Word count: 476
Therefore, due to these issues it became more difficult to communicate effectively. When communicating with people from different cultures, you should do research about the words and actions they use and how they interpret things. Also speaking slowly and clearly will help them understand words that they are less familiar with. This is so that confusion is avoided during communication, but also so that people aren?t offending others by accident. Background Noise Background noise in the workplace became a large barrier of effective communication at BP. We had meetings in the break area which meant that people were talking all around us.
- Word count: 1043
the abilities/skills specified within the essential/desirable criteria of the person specification. The recruitment process for the School Support Officer includes filling out an application form and in doing so providing information about qualifications, employment and training history The recruitment process of becoming a School Support Officer includes filling out an application form and giving in great detail your background history. The start of the application form informs the applicant on how to fill out the form in the correct way. The applicant is then asked for personal information. This includes name details, home address, and mobile/home number; all of this is making sure the employer can get hold of the applicant if and when needed.
- Word count: 1747