Factors of Labour turnover There are many factors could cause the high level of labour turnover and absenteeism
Motivation is the incentive to work; therefore having a motivated workforce is essential for most businesses. In addition, human resource becomes one of the most important resources an organization needs to succeed in business. Nowadays, almost every organization in every industry faces the high labour turnover and absence problems. Factors of Labour turnover There are many factors could cause the high level of labour turnover and absenteeism which is employees dissatisfaction and low morale on their work can typically be linked to low morale and poor work quality eventually lead to increasing absenteeism and turnover. Employees prefer to work in an environment which is suitable to them. In addition, employeer dissatisfaction on account of insufficient wages leading to move to competitors. Relationship is an important factor because good relationship with their immediate superiors induce employees to stay with the organization. Among some workers who considered more important that career advancement, which is the relationship with their manager or coworker. and when work training are not being met, they are look for a new job than when their salary and benefits are poor. Factors of Absenteeism Although each individual absence reasons are different, employeers absent generally may be occur due to the poor health of the employee. Also, they are influenced not just by
Explain how customer service standards are planned, implemented and monitored, and the impact this has on the operation of a selected business.
AO4 Explain how customer service standards are planned, implemented and monitored, and the impact this has on the operation of a selected business. In this task I will explain why customer service needs to be planned, how this is monitored and what impact it has for the whole organisation. The present customers of the organisation are really important for the organisation and company has to do 'a step forward' to make them satisfy and to keep them. If a company has no customers there are no profits for the business. Keeping existing customers is important as finding new ones is time consuming and costly. Planning customer service standards If companies plan their customer service they are more likely to exist in a business environment. Companies which have planned customer service for both; external and internal customers are more likely to be succeeding than others. Setting aims, outlining measurable benchmarks Companies must have standards which are measured and it the targets are not achieved action will be taken. Setting aims Aims are main announcements of what the business wants to achieve. Objectives are targets which are measured to check if they are achieved. Aims and objectives are really important for the business as without them there is no meaning to business. Aim and objectives give meaning to successive activities of planning, directing, staffing,
Working in a business environment
Outcome 1: Understand how to respect people at work. .1 Describe what is meant by diversity and why it should be valued. Diversity means that people are valued for their differences, meaning that they are placed in a job that is well suited to them, creating a more productive workforce. An example of this would be having a receptionist that has a bubbly personality, who is always smiling and willing to meet new people, as opposed to a grumpy, antisocial person who does not want to be there. It should be valued as it means everyone can produce their best work and people will work harder at a job they enjoy and are good at. .2 Describe how to treat other people in a way that is sensitive to their needs. To be able to be sensitive to other peoples needs, first you have to work out and decide what their need is, this could be either obvious or less obvious, for example they may use wheelchair. Once you have understood their needs, you need to work out and understand how to treat them. Carrying on with the use of a wheelchair, the employee should not be treated any differently than other employees in the sense that they should all have the same opportunities for progression in the workplace as others, however, to aid them on a day to day basis, it may be polite to hold open a door for them, or ensure that there is ample parking room in place. .3 Describe how to treat other
NVQ2 Business and admin assessment 1. Know the employment rights and responsibilities of the employee and employer
Business and Administration Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. . The first thing you need to do is save a copy of this document, either onto your computer or a disk 2. Then work through your Assessment, remembering to save your work regularly 3. When you’ve finished, print out a copy to keep for reference 4. Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 8 pages and is made up of 7 Sections. ________________ Name: Deanna Meadows-Taylor ________________ Section 1 – Know the employment rights and responsibilities of the employee and employer . Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information). Place of work Employees Name Job Title Start Date 2a) List three key points of legislation that affect employers in a business environment. Data Protection Health and Safety Equality 2b) List three key points of legislation that affect employees in a business environment. Employment Rights and
Understanding Discipline
Understanding Discipline Authority and the Nature of Authority P5, P6, M4 Russ Sheath Authority: 'The right to control or direct the actions of others; legitimized by law, morality, custom or consent.' www.mdk12.org/mspp/vsc/social_studies/bygrade/glossary Authority is very important in the Uniformed Public Services as this allows for members of higher rank to be obeyed when giving out orders. Authority is the power and responsibility placed upon someone to control subordinates. An example of authority would be a Drill Sergeant giving drill commands to a squad when doing drill; the Sergeant has been given the necessary authority and responsibility to perform this. Authority can be shown in many ways such as rank, tradition or by law. Describe four types of authority There are four different types of authority and these are authoritarian, dictatorial, consultative, and participative. Authoritarian authority is a type of authority where there is a strict hierarchy, and order always gets passed down it. All orders given must be obeyed and carried out. And where orders are not completed there is bound to be punishment. This is based around leaders because authoritarian leaders do not take advice from subordinates. Some would describe severe authoritarianism as dictatorship. Dictatorial authority is a very severe version of authoritarian authority. There is a hierarchy
How employee performance is managed and measured at a business
Assignment 4-How employee performance is managed and measured at a business .0 Introduction I will write a report regarding an employee working at Tesco, and analyse how Tesco look at their employees and review their performance and see how they manage them. This is so that they can get the best performance out of them, as different people need different ways of managing them. This leads to performance improvement, the measures leading companies use to effectively manage employee development, rewards and recognition, recruitment and selection, and employee satisfaction and morale. 2.0 Findings 2.1. How Tesco manage and measure a performance of an employee Tesco is a global company and for them to remain one of the best they must man manage their staff, and measure how well they are performing as an employee, this not only benefits the company as sales will be better but also the employee can see what areas they are exceeding at, but also what areas they can improve upon. Performance Management- There is many approaches that Tesco take upon to the development of a sound performance management system with employees. Tesco believe that an employee must have clear work plan objectives that are aligned with the goals of the company, measurements to assure whether an objective has been achieved, such as has the employee reached their sales total of the day. An assessment of
Assess the importance of employability, and personal skills in the recruitment and retention of staff in the NHS.
M2. Assess the importance of employability, and personal skills in the recruitment and retention of staff in a selected organisation The organisation I have chosen to assess is the NHS. I have chosen the NHS as it is the largest government owned company in the UK and needs to keep on top of recruitment for the organisation to work efficiently. It is important for the NHS to consider employability skills and personal skills when recruiting and retaining staff as having a good balance of these skills in employees will make the organisation run smoothly and effectively. There are many different factors to consider when employing new recruits and keeping current staff such as training, meeting targets, having the correct skills which match up the job requirements, trust, qualifications, portraying a professional image and have excellent communication skills to liaise with fellow colleagues and the public. When recruiting and reviewing current staffs personal skills employees need to have strong communication attributes. This would be required for any job as you need to be able to understand other colleagues and customers/public. The NHS need to consider this skill in former employees as they need to communicate and understand former colleagues and patients for tasks to be understood and carried out effectively. The NHS looks to see if their staff and new recruits are hard
Roles and Responsibilities of Staff Members at McDonalds.
Part A: Investigating a local business. Task 1 - Choosing a business. The business chosen to investigate is McDonalds, McDonalds is the worlds largest fast food chain with over 58 million customers using the restaurants daily. It has 1231 restaurants in the UK alone which is a total of roughly 48,000 employees in the UK and 1.5 million employees worldwide. McDonalds can be found in 119 countries around the world with more than 31,000 restaurants worldwide. Although it is criticised for being very unhealthy it has tried to change that by adding fruit and vegetables onto the kids menu to encourage children to eat 5 fruit and vegetables a day. McDonalds offers a quick and easy service, there are varieties of ways to order either order at counter and/or then get it delivered to your car, drive through, eat in or take away. At McDonald's restaurants there are lots of facilities along side the food including: toilets, phones and information leaflets. McDonalds has so many customers going to their restaurants everyday because the food is of a cheap price and so is easy for anyone of any income to buy, it is also easy to eat as it does not need any cutlery or plates. It is fast to buy and then to eat as it is intended to be. Another thing is that McDonalds is such a large business that it can afford to have lots of franchises, this means that there is always a McDonalds around