Working in a business environment
Outcome 1: Understand how to respect people at work. .1 Describe what is meant by diversity and why it should be valued. Diversity means that people are valued for their differences, meaning that they are placed in a job that is well suited to them, creating a more productive workforce. An example of this would be having a receptionist that has a bubbly personality, who is always smiling and willing to meet new people, as opposed to a grumpy, antisocial person who does not want to be there. It should be valued as it means everyone can produce their best work and people will work harder at a job they enjoy and are good at. .2 Describe how to treat other people in a way that is sensitive to their needs. To be able to be sensitive to other peoples needs, first you have to work out and decide what their need is, this could be either obvious or less obvious, for example they may use wheelchair. Once you have understood their needs, you need to work out and understand how to treat them. Carrying on with the use of a wheelchair, the employee should not be treated any differently than other employees in the sense that they should all have the same opportunities for progression in the workplace as others, however, to aid them on a day to day basis, it may be polite to hold open a door for them, or ensure that there is ample parking room in place. .3 Describe how to treat other
How employee performance is managed and measured at a business
Assignment 4-How employee performance is managed and measured at a business .0 Introduction I will write a report regarding an employee working at Tesco, and analyse how Tesco look at their employees and review their performance and see how they manage them. This is so that they can get the best performance out of them, as different people need different ways of managing them. This leads to performance improvement, the measures leading companies use to effectively manage employee development, rewards and recognition, recruitment and selection, and employee satisfaction and morale. 2.0 Findings 2.1. How Tesco manage and measure a performance of an employee Tesco is a global company and for them to remain one of the best they must man manage their staff, and measure how well they are performing as an employee, this not only benefits the company as sales will be better but also the employee can see what areas they are exceeding at, but also what areas they can improve upon. Performance Management- There is many approaches that Tesco take upon to the development of a sound performance management system with employees. Tesco believe that an employee must have clear work plan objectives that are aligned with the goals of the company, measurements to assure whether an objective has been achieved, such as has the employee reached their sales total of the day. An assessment of
Roles and Responsibilities of Staff Members at McDonalds.
Part A: Investigating a local business. Task 1 - Choosing a business. The business chosen to investigate is McDonalds, McDonalds is the worlds largest fast food chain with over 58 million customers using the restaurants daily. It has 1231 restaurants in the UK alone which is a total of roughly 48,000 employees in the UK and 1.5 million employees worldwide. McDonalds can be found in 119 countries around the world with more than 31,000 restaurants worldwide. Although it is criticised for being very unhealthy it has tried to change that by adding fruit and vegetables onto the kids menu to encourage children to eat 5 fruit and vegetables a day. McDonalds offers a quick and easy service, there are varieties of ways to order either order at counter and/or then get it delivered to your car, drive through, eat in or take away. At McDonald's restaurants there are lots of facilities along side the food including: toilets, phones and information leaflets. McDonalds has so many customers going to their restaurants everyday because the food is of a cheap price and so is easy for anyone of any income to buy, it is also easy to eat as it does not need any cutlery or plates. It is fast to buy and then to eat as it is intended to be. Another thing is that McDonalds is such a large business that it can afford to have lots of franchises, this means that there is always a McDonalds around
