Recruiting Staff Case Study. I am Human Resource Assistant Manager. This is a report about recruiting an additional Front Office Clerk for job handling, to promote better service for guest and help to work more efficiency.

AS and A Level Business Studies

Subject: LHI-RSS
Assessment: Sem1-Assessmen1
Name and Class Number: Venus Chan (03), Ceci Chan (04), Cathy Fan (09),

Kei Tsang (22), Kennis Tse (23), Reyan Yuen (29)

TAFE NSW Advanced Diploma of Hospitality Management

TOURISM AND HOSPITALITY

ASSIGNMENT COVER SHEET

Section: Leadership in Hospitality Industry Package – Recruit & Select Staff

Assignment Title: Assessment 1 – Identify Staff needs & Administer Recruitment

Student Name: Chan Wan Chi, Venus (03), Chan Wing Sze, Ceci (04),

Fan Lok Man, Cathy (09), Tsang Pak Kei, Kei (22)

Tse Hoi Ting, Kennis (23), Yuen Wing Yan, Reyan (29)

Name of Teacher: Ms Brie Wong

Due date: 29 November 2010

Due date with extension: ____/____/_____ Extension Granted by: ____/____/_____

Received by: Date:

Before you submit your work please consider the following

Is your assignment correctly referenced according to the sections guidelines? Y/N
Have you included a bibliography? Y/N
Is your assignment doubled spaced on single sided paper? Y/N
Have you stapled the assignment in the top left hand corner? Y/N
Have you kept a copy of this assignment? Y/N

This assignment is my own work, is expressed in my own words, except where appropriately referenced and has not been previously submitted for assessment.

Signature: ______________________________ Date: __________________________

Introduction:

For this assessment, we have now been promoted to Human Resource Assistant Manager. We need to recruit, select and induct one new staff member of our hotel’s Front Office.

Part 1: Identify staffing needs

To Human Resource Manager,

I am Human Resource Assistant Manager. This is a report about recruiting an additional Front Office Clerk for job handling, to promote better service for guest and help to work more efficiency.

The reasons for requisition are because there are some feedbacks from customers that they think the service quality of the front desk is not good enough and seem to be disappointed. Staffs’ attitude looks very bad and dissatisfied. The staffs of the front desk are always very busy. When the customers need helps, the staffs respond them very late.

Then, I asked the Front Desk Manager about that, and then I understand the main reason that why the staffs cannot provide good service to the customers. Since their work is very busy, but there is not enough manpower to work together. Some colleagues’ health is also affected, they are sick because of over working with heavy stress. Beside, their morale becomes lower too. As a result, the service quality becomes worse.

On the other side, I also consult with colleagues why they provide a bad service to customers. They grumble to me that the manpower is not sufficient to handle the work. They feel exhausted after their work, which it has a negative influence towards their efficiency and quality of working, when the colleagues need helps, there do not have other colleagues can help them. Overall, we need to recruit an additional staff to share their workload.