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Report on 'Boots'.

Extracts from this document...

Introduction

The business I have chosen to do my report on is 'Boots'. The reason I have chosen 'Boots' is because I have direct interest in the businesses and its products. Below is the organisational structure of Boots PLC. Boots are one of the best known retail names in the UK, providing health & beauty products and advice that enhance personal wellbeing. Boots employ around 80,000 people and operate in some 130 countries worldwide. As well as retailing, Boots have international sales and marketing operations and also develop and manufacture their own products. Boots PLC Boots Retail Boots Healthcare Handbag.com Boots the Chemist Wellbeing Services Supply & Support Digital Wellbeing Advantage Card Boots Opticians Supply Chain Wellbeing.Com Store Development Boots Dental Care IT Bootsphoto.com Boots Foot Care Property Business Efficiency Boots Hearing Care Manufacturing Strategic Market Unit Insurance Covers Logistics 'Boots' is a public limited company (PLC) they offer shares to the general public, often through the Stock Exchange. The benefits of forming a limited company are: * Shareholders have limited liability * The sales of shares enable larger sums of money to be raised. * Directors may be bought in as experts in certain fields * While the company has this money permanently, the individual owners can recoup their money by selling their shares to others. The advantages of a public limited company are: * In many fields sometimes directors may be brought in as experts. * The more shares that are sold allow more money to be raised. * liability of shareholders are limited * Money can be recovered by individuals selling their shares to others. The disadvantages are: * There are number of legal requirements to fulfil in setting up a company. * Regulations mean that a company is more expensive to set up than a sole trader or partnership. * The accounting of a company is less private than for other forms of organisation. ...read more.

Middle

* The franchisor's problems are also your problems - for example, you could have a serious issue if there was a conflict between the franchisor and a major supplier. Charities Charities are often run by full-time professionals and supported by a network of volunteers, which maybe all over the world, an example of a worldwide charity is UNICEF. There are more than 6,000 registered charities and voluntary organisations in the UK alone; another example of a UK charity is the NSPCC, which helps protect children in the UK against cruelty. Such are organisations are financed by collections, flag days, donations, bequests and trading activities. Some organisations like the RSPCA even sell goods in stores such as Tesco to raise additional funds. Company sponsorship is also important, providing support such as free-rent accommodation, a minibus or the loan of a manager. The National Lottery also makes awards to charities to help boost them. In addition to charities, charitable trusts operate in both the private and public health and education sectors. These organisations operate as businesses but benefit from some tax advantages Mutual Organisations Some building societies and mutual life assurance businesses are non-profit making. Examples include the Portman Building Society and Standard Life Assurance Society. These types of businesses have no shareholders and no owners. They operate wholly in the interest of their customers (their members). Any surpluses they make are ploughed back into their business or paid to the organisations members (E2) Boots mission statement and objectives "The Boots Company intends to become the leader in wellbeing products and services in the UK and overseas. This will be achieved through a major programme of change to a more integrated and focused company supported by the power and values of the Boots brand. Our commitment to managing for value remains unchanged - to maximise the values of the company for shareholders and generate superior long term returns. ...read more.

Conclusion

Internal communication is information that is moved from one place to another within an organisation. The internal communication in Boots is aimed to: motivate, encourage teamwork, command, organise people, influence attitudes and encourage performance. The methods that are used to do this are: telephones, interviews, discussions, staff meetings, lectures, team briefing, face-to-face talk and tonnoys. External communication is communicating with outside people such as suppliers of goods, shareholder, customers and so on. The methods, which are used to do this, are: telephones, fax, e-mail, face-to-face talk and computers... Internal Communication: The way that internal communication contributes to Boots is that it needs to transfer information for e.g. a person needs to be supervised on the tills so it uses a tannoy to call a supervisor. Another example is a worker needs to improve his/her performance so the manager has a discussion and gives him/her a little lecture. These two examples show what information needs to be transferred and what methods are used to do this. External Communication: Boots PLC also uses External Communication within the business and outside the business. They also use E-mail as a form of communication within the company and they feel they could sue it to communicate with different departments. They could also use Fax which would make it more formal but it would have to be word-processed. Boots frequently send Fax's to other branches. ICT has a vital importance in communications in this day and age. By using the Internet, faxes and letters, Boots management very rarely have face-to-face conversations with Head-Management because it is more sufficient and time consuming. ICT is very effective in communicating and is also very important in an organisation. Boots PLC would find it very hard to communicate face to face with each employee; the use of ICT has given businesses more assistance. Customer Services have improved because of ICT, ICT has increased customer satisfaction. Mohsin Sharif Mr Adeyogun 12FC AVCE Business Studies Mohsin Page 1 09/05/2007 ...read more.

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