By looking at this all information of Richer Sounds Organisation Chart, tells that it has many levels. It shows that Richer Sound is a large organisation and has more levels than Betta Value Store.
Job Roles:
-
Chairman- This is the top position on the organisation. It is held by Julian Richer.
-
Managing Director- this position is held by David Robinson and reports to Julian Richer.
-
Directors- this position is held by the senior directors who are on the management board and these all directors’ reports to David Robinson.
In Richer sound there are two Boards of Directors. First, the main board of directors which comprise Julian Richer (the chairman), David Robinson (the group of MD): John Currier, the financial director and the chief executive of our (separate) manufacturing company. Second, the management board of Richer Sounds which comprise Julian, David Robinson and John currier as well as Jez Avens, Deputy MD; Claudia Vernon, Marketing Director; John Clayton, Operation and Training Director; Gray Woodward, Purchasing Director, Julie Abraham, IT director and Solomon Essah Essel, distribution director. Richer Sounds also have deputy field sales directors, managers and deputy a manager, Paul Stephen is both manager and deputy field sales director. Richer Sound has manager in each store that is responsible for the store and the colleagues who work there and Richer Sound also have managers in all departments. Richer Sounds have sales assistant who been trained to offer high level of customer service and if they work part-time they call them career key-timers (CKTs). In many departments of Richer Sounds, they have assistants who undertake specific jobs. Richer Sounds have Pas (personal assistant) undertakes a wide variety of administration and secretarial work, and IT colleagues.
Richer sounds all staff at ‘assistant’ level and work their way up through their internal promotion system which allows the colleagues same opportunities and enables them to learn all about the business which tells that their colleagues are rarely managed or given proper instructions by senior colleagues who are new to the company. When ever the managers and deputies give any instructions colleagues needs to follow them clearly and do the right thing which is asked them to do in the right way, right place and right time. They do expect all colleagues to treat each other nicely, friendly and being polite with each other even in under pressure.
Job roles depend on the type of job being carried out. When they recruit they look for interests in the job, enthusiasm, friendly, polite, helpful personality. All the colleagues of the organisation know their job roles and responsibilities toward each other working as a team and also toward the organisation through several terms and conditions of their employment.
Sometime the colleagues have to make a decision and solve customer’s problems and that’s why they Richer Sound have trained their all colleagues before they actually start work so they can make right decision to solve complex problems quickly.
Personal attribution:
Personal attributions are the different qualities that different people have which they bring the job. Different job roles will require different personal attribution.
Personal attributions are thing like:
- Personal presentation - Personal presentation relates to the appearance of each employee as well as his/her personal hygiene. This is important whether or not there is a related policy or dress code.
- Following instruction - Following instruction is an implied term of your contracts so long as the instructions are reasonable and no one asks you to do anything illegal.
- Verbal communication skills - Variable communication skills are important because every employee need to speak to other people. From senior manger to their own colleagues within the organisation as well as external customers and contacts.
- Written communication skills - Written communication skills must be good so that messages can be clearly understood, emails are not full of spelling or grammatical errors and all communications sent externally give good impression of the organisation
.
- Courtesy - Courtesy to other people both your colleagues and external contacts are vital. This is often a stated condition of a code of conduct.
- Honestly - Honestly does not just mean stealing money. It’s also mean not to saying one thing to someone face and another behind their back.
- Observing confidently - Observing confidently is an implied term of your contract and is often included as an express term as well as being part of the code of conduct.
- Punctual and time planning - Punctual and time planning means turning up on time each day, it also means being able to schedule your time appropriates by thinking ahead.
Teamwork at Richer Sounds:
Richer Sounds promote communications and teamwork through a range of social events and get-together such as company contribution towards refreshments, payment for the annual company day out (all travel and entertainment costs plus contribution towards accommodation, colleague branch meals, company contribution for a regional outing. Teamwork is a joint action by a group of peoples in which each person subordinates his or her individual interests and opinions. Skills, ideas are shared and colleagues learn from each other, improve motivation, happier environment and improve communication.
Functional Areas of Richer Sounds:
Finance:
The finance department at richer sounds is headed by John Currier, the Finance Director. He is assisted by colleagues who work in accounts, payroll, purchase ledger and stock control. The main responsibilities are making credit checks (on customers before goods are supplied on credit), the preparation of financial documents relating to the sale of goods such (as invoices, credit notes and statements), checking and recording payments (received for goods sold and chasing up outstanding debts), the checking of all financial documents relating to the purchase of goods (such as invoices received and matching these against stock delivered), monitoring the value of items held in stock (value of orders outstanding to ensure that payments due will not adversely affect the cash flow), paying suppliers of stock promptly ( to take advantage of any discount terms), paying all other suppliers (e.g. for heating, electricity and other general overheads), checking bank statement (banking records).
IT and Finance:
IT is used by finance to record all financial transactions, pay suppliers electronically or by EDI, produce all Richer Sounds financial documents like invoices, credit notes and statements. it also used to check if all deliveries has been made on time and if payments of supplier are made. It record and check the supplier terms for payment terms for payment and discounts on the supplier database. It also used to check sales in store, produce financial reports, allows preparing the payroll and communication with other departments.
Marketing:
This department carries extensive research on a particular market to finds out exactly what customers want. The marketing director of Richer Sounds, Claudia Vernon is the incharge of all the activities takes place in this department. And its main activities are marketing, design and POS (point of sale).This department has responsibility for convincing customers to buy the company’s products and services by advertising in special magazines or in national press. The original point of sale material such as signs, price tickets and leaflets are created by the designer. The Richer Sounds website is the responsibility of Marketing. This covers every area of the website such as the design, checking the navigation and the content, sending out an e-mail newsletter to customers, analysing the use of the site. In marketing they also use IT skills to post marketing leaflets on our internet, to design our in-store newsletters and advertisements and to produce a wide range of documents, to contact colleagues quickly by email, to send both text and graphic attachments.
Administration
Administration is a support function required by all business and this does not mean the just doing keyboarding and filling. Senior administrations carry out a wide range tasks from monitoring budget to interviewing new staff for their department. Although, Richer Sounds, like all organisations needs administrative support.
Customer Service:
Customer service is very important because it built reputation on offering value for money products and superb customer service. This will help the customer before and after a sale has been made by providing information, giving advice, credit facilities, delivering goods etc. This isn’t very easy, simply because everyone at Richer Sounds is involved in customer service at every level. The Director in charge of the customer service department is John Clayton. Customer service support colleagues and the call centre both report to John, who is also responsible for our Store Operations. Lindon Bolt is a Service Manager. He is in charge of Richer Sounds’ service and repairs department. Lindon and his engineers are very important as they enable us to offer excellent after-sales service to all customers. HiFi Direct department is headed by Ricky Faust who is also involved in providing excellent customer service, this time to our HiFi direct customers and anyone placing an order by mail order or over the Internet. All support colleagues are trained to provide excellent customer service to both to external and internal customers. That’s how the customer service department works in Richer Sound.
By doing all same aspect with Richer sound which I have done in Betta Value to compare them I have found that that both organisation operates different from each other as they have different levels but rules and regulation to work in organisation carries the same responsibilities. Functional areas are similar.
