Sainsburys Business Observation - marketing and customer service

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Sainsbury’s Business Observation

Promotional Methods

. Christmas products i.e. decorations for £1

. ½ price LCD Panasonic 32” TV

. £5 tins of sweets – Quality Streets (RRP £8.99)

. 25% off bedding (non-TU clothing)

. ½ children’s toys

. 2 for £3 on fresh fruit and vegetables

. Seasonal offers e.g. Christmas, Halloween but also seasonal vegetables and fruit

. Offers on branded products e.g. 2 for £17 Pampers Junior Economy Nappies (44 per pack)

. Save up to ½ price on TU clothing and TU home ware

. Announcements on products that are on offer and suggest products to buy

. “Every three weeks the offers change i.e. on the plinfins, however branded products put their own products on offer through our store, for example Heinz may come to us and ask for their soup to be on offer for 3 weeks, and then go to ASDA and do the same after the three week period” – Andy Stanbridge (Manager)

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. 25000 nectar points or £250 cash back when takeout Sainsbury’s gas

. £40 Sainsbury’s gift card when take out over 50 life insurance (leaflet advertisement)

. 3 for £5 Uncle Ben’s Express Rice (£1.59 each)

. 2 for £1.50 Sainsbury’s Microwave Rice (99p each)

. Mix and Match e.g. 3 for £10 on meat, poultry and fish

Merchandising

. Other services (such as Life Insurance leaflets) placed by till

. Magazines near the tills

. Re-usable bags i.e. Bag for Life placed near tills (when putting products on the counter)

. Only sell TU clothing ...

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