Richard Green

Sales Department

The sales department is responsible for selling the organisation’s product or service. Without sales no company would be able to survive.

One of the hardest things for a company to do is to make people aware of its products. You may have the best product in the world but no one will buy it if they do not know it exists. Making people aware of the product is called marketing.

What the Department Does?

In a shop the sales department is basically the people that serve customers. Larger retail organisation such as national supermarkets will also have marketing departments working for an office.

A sales person’s job is to persuade customers to buy the products in the shop. Often sales people will also put the sale through the till.

EPOS system (input/ process/ output) hardware used.

The main use of ICT in the sales department of a shop is to record details about sales made. To do this the shop will usually make use of EPOS (Electronic Point of Sale). EPOS is basically a sophisticated till.

EPOS Input

The inputs of the system are recorded when the sales person uses the till to process a sale. The information input will vary depending on the shop but will usually include the product sold, the price

Join now!

 

EPOS Processes

A number of process occur in the system. Firstly the details of the sale are stored in a  database. The customer and shop copy of the receipt are sent to the printer. Finally details of the sale are sent to the stock control system.

At the end of the day sales data is transferred to the head office via a modem or broadband connection.

EPOS Output

This system has a number of outputs. The most obvious one is the till receipt which is printed at the time of sale. One copy ...

This is a preview of the whole essay