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Sales Department

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Sales Department The sales department is responsible for selling the organisation's product or service. Without sales no company would be able to survive. One of the hardest things for a company to do is to make people aware of its products. You may have the best product in the world but no one will buy it if they do not know it exists. Making people aware of the product is called marketing. What the Department Does? In a shop the sales department is basically the people that serve customers. Larger retail organisation such as national supermarkets will also have marketing departments working for an office. A sales person's job is to persuade customers to buy the products in the shop. Often sales people will also put the sale through the till. EPOS system (input/ process/ output) hardware used. The main use of ICT in the sales department of a shop is to record details about sales made. To do this the shop will usually make use of EPOS (Electronic Point of Sale). ...read more.


Manufacturing What the department does Now we are going to look at the sales department in a large manufacturing company that makes leather jackets. The company sells it's jackets to retail stores so the main job of the sales department is to let potential customers know about the product and sell it to the retail stores. The company will use adverts in trade magazines to let shops know about the product. They also employ a team of sales executive who visits stores to show shop managers the product. Sales system Input The inputs of the system are the information that goes into the advert. These include the text and pictures, which may be prepared in advance in a graphics package and word processing Software. Process The processes of the system involve taking the text and images that have been input and laying them out in a desktop publishing package. Once that is done the work is saved and sent to the printer to be checked. Finally the finished artwork is emailed to the magazine publisher to be incorporated into their magazine. Output The only output of the system is the finished advert. ...read more.


Other outputs would be passed back to the sales people who will ring up people suggest other service for them to buy. Hardware Used The hardware used in this system which would put customers in a queue so that they know someone will speak to them. The system will record and monitor calls in order to increase efficiency and help train staff. The databases of information will be held on large servers and these will be linked to web servers that handle the Internet sales. Headsets are used rather than telephones, which free up the hands of the sales person so they can type. High-speed Internet connections will be needed to communicate with other parts of the company. Vardean E-Learning Now it is time to look at the sales department of Vardean e-learning. Because we rare a small organisation we do not have formal departments, but we still need to market and sell our products. In this section you will see a video describing the role of the sales department, you will look at the types of documents we produce and you will produce some documents for us. Richard Green ...read more.

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