Should A.W. Thompson accept a new order when operating at full capacity?

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Should A.W. Thompson accept a new order when operating at full capacity?

1. Background

1.1 A.W. Thompson supplies and installs relocatable partitioning systems, dry-lining, and suspendable ceilings.  It started ten years ago; there was no initial capital injection.  It is a typical soletrader, in which the owner is in control of all sides of the business.  Over the years the business has expanded with jobs being taken nationally, principally through a contractor- Unite.  (See appendix 1)

1.2 The majority of jobs involve private organisations, such as university accommodation and offices, but markets also include the public sector such as police headquarters and schools.

2. Aims and Objectives

2.1 The business is currently running at full capacity with jobs being undertaken in Portsmouth and Bristol.  The Company through which A.W. Thompson gets the majority of their jobs –UNITE, have offered them an additional, large job in Edinburgh, Scotland.

2.2 The intention of the project is to investigate the current position of A.W. Thompson and use this information to analyse as to whether the job in Edinburgh should be accepted or rejected.


3. Primary Objectives

  • To analyse available data to assess the feasibility of the proposed additional work

  • To fully justify the recommendations.

 4. Secondary Objectives

Secondary objectives are identified in order to achieve the primary objectives.  They are as follows.  

  • To organise a meeting with the owner to enable any questions needed for the investigation to be answered and the background surrounding the business to be obtained.  It will also enable figures to be gathered.

  • To obtain relevant information from the profit and loss accounts, balance sheets and cash flow forecasts.

  • To assess the viability of accepting the additional job.

  • To analyse the figures to see how the capacity of the firm has grown, and what effect the additional job might have on the firm.

  • To ascertain whether there is a need for the business to expand, in order to take on a greater number of jobs.

  • To analyse the figures to see how the capacity of the firm has grown, and what effect the previous growth had.

  • If an expansion is not possible, to investigate the alternative solutions.

  • To use the information to produce statistical evidence.

  • To use business theory, as well as statistical evidence, to support the arguments.

  • To use appropriate analytical techniques including various forms of investment appraisal, such as pay back, average rate of return and contribution analysis.

  • To produce a conclusion to the investigation, supported by theory and analysis of the gathered data, and a recommendation for the future.


5. Selection of Research Methods

5.1 In order to obtain the relevant information it will be necessary to carry out both desk and field research.  Desk research involves the use of secondary data i.e. data which already exists.  An example of such information that may be used would be the turnover of the firm for previous years.  Field research however will involve collecting primary data i.e. data that will have to be gathered in the process of the investigation.  An example would be the information gathered during the interview with the owner.

Possible forms of research are as follows:

5.2 Primary Research

Questionnaire

A questionnaire could be used to gather primary information from possible markets to assess their interest in A.W. Thompson's business.

Advantages

  • Questions that are directly relevant to the investigation can be posed.

  • A broad spectrum of markets could be questioned.

  • Closed questions allow statistical and graphical analysis.

Disadvantages

  • There is often a weakness in the reliability of data gathered in this way.  This can be due to poorly constructed questions, or more frequently, it is due to people giving misguided information.

  • Gaining a representative sample of the possible markets would be difficult.

  • Opportunity cost of gathering the data

Interview

An interview with the owner of the business would enable specific questions regarding the investigation to be answered.

Advantages

  • Greater scope for more information as answers can be expanded on

  • More personal – on a one to one level

Disadvantages

  • The owner may not be willing to give an interview and would be happier filling in a questionnaire.

  • Unable to produce statistical and graphical analysis

5.3 Secondary Research

This involves looking at data that already exist, which are relevant to the investigation.

Advantages

  • Obtaining these data is of little or of no cost and is less time-consuming, that is there is a low opportunity cost associated with it.

Disadvantages

  • The information may not be in the form the researcher wants.

  • The data may not be specific to the investigation, and therefore be of less relevance.

From the list of possible research methods examined previously, two of the methods will be implemented.  An interview with the owner will be carried out with his agreement.  This is because it is vital to ascertain the owner's perceptions of the business and his plans for the future.  It will also provide an opportunity to clarify any points which may be unclear from the business' accounts.

Questionnaires will not be issued, as it is not possible to gather a sample of the possible markets.  

Desk research will be carried out, as it is an inexpensive and easy method of obtaining data.


6. Results of interview

Having spoken to the owner of the business, an interview was arranged in order to find out details about the business.

  • When did the business start? November 1990.

  • How did the business start? I had left a partitioning company and felt I was able to continue in this profession on my own.  I also needed a change.  I’d already had twenty-five years in the trade and was able to use my contacts to get work in the early stages.  There was no capital injection initially.  This is because there was little capital cost.  I acquired the materials and labour for each job when I was given them.

  • Where is the location of the business? Predominantly I work from a small office situated at my home, whilst visiting the various job sites.  At some of the jobs there are also small temporary offices available for use.

  • Why do you choose to work from home? It gives me greater flexibility for my work time, and also means I am available for work with the necessary details more of the time.  For example, I am able to take work calls in the evening without being properly ‘at work’.  It is also cheaper as there is no additional expenditure.

  • How many staff do you have? The labour for my business is employed per job.  This makes it cost-effective and flexible.  There is only one other full time employee, who is second in control and takes charge of the human resource side of the business.  I am also able to leave him in charge for short periods of time.

  • Does any new labour need training when starting to work for your business?  Any training is done whilst at work.  The new men have the basic skills and are helped by other existing workers.  However, the majority of the labour is regular.

  • What competition is there for your business at present? Not a great deal!  

  • How do you attract business? I do not.  I rely on repeat business from regular clients, particularly one firm –UNITE.  Word of mouth recommendation also helps.

  • Do you think you could acquire business in any other way, such as through advertising? Possibly.

  • Why has this therefore not been considered? To me, profit is more important than turnover.  It would also mean expansion, which I have, no plans for at present.

  • Would it be feasible for the business to expand, in terms of available space, number of employees, and the capital necessary?  Yes, but there are no plans at present.  It would take a great deal of time which I do not have.  I prefer to do other things.

  • Have you considered any alternative methods of expansion e.g. into a different market? No.  I have a reputation at present for specialising in this particular trade and do not want to ruin it.  I am also very experienced in it and there is a sufficient demand.

  • At present you are a soletrader, are there any plans in the future to change this status for the benefits such as limited liability or shareholding? There are no circumstances at the moment, which require me to do this.  I would however be prepared to look into this in the future.

6.1 At present, A.W. Thompson, the owner and manager has no views to expand his business.  However, as yet he has not looked into this possibility, and has therefore not seen the possible advantages this objective has to offer.  An investment appraisal should be considered for this option.

6.2 His current position involves little delegation on a high level.  In order to increase the flexibility of the business, recruitment on a manager level might be considered.

6.3 It was seen from the interview that the main objective of the owner is not as with most small businesses, profit maximisation.  According to Herzberg's Hygiene Factors, self-fulfilment is a satisfier.  A.W. Thompson is currently satisfied with his business and content with his current standard of living and has therefore no present aspirations for the future.  He therefore has no need for expansion.  

6.4 The owner has also no view to advertise.  Advertising would increase fixed costs, and therefore decrease profits in the short-term.  This has therefore not been undertaken as stated in the interview, to him “profit is more important than turnover.”

6.5 McClelland researched the motive patterns of managers.  He used a Thematic Apperception Test to observe the responses of managers to a series of pictures of people in different settings.  He thought responses were determined by pre-conceptions.  He identified three main categories: power needs, achievement needs, and affiliation needs.  The owner has a combination of achievement and affiliation needs, with the need for job satisfaction and to keep the pressures of the business world separate from his personal life.  

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6.6 The owner states that there is little competition at present for his business.  This might suggest that the business was a monopoly.  A monopoly is, technically, a situation in which there is only one supplier, but this is very rare, and the legal definition is that one firm has control of at least 25% of the market.  However, this is not the case with A.W. Thompson as it is a small business and provides a service for a small niche market.  It could therefore be said that there are few competitive threats.  However, by turning down the work ...

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