There are a variety of tasks performed in support roles which provide a sound basis for progression to supervisory and management positions. Every business organisation needs efficient support, not only to achieve the organisation’s purpose and values, but also to survive in the competitive business world. Large organisations such as BP have a centralised department to support different functional areas such as finance, customer service and human resources. I agree that all support roles play a vital role in the success of running a large cooperate company.
BP have a customer service department. Customer service deals with customers before, during or after a purchase; they may provide information, answer questions, and contact with other departments to sort customer’s items like repairs, get feedback and to sort any complaints that the customer may have. Customer services are a major role in BP because they will have direct contact with the customers. They have to try and solve the customer’s problems in a polite friendly way and if they can’t, they will need to direct them to a different team. It’s important that customers are happy with customer services help as it can have direct impact on the business success. If customers are satisfied with the help they were given then they are likely to carry on doing business with BP and may recommend BP’s services to friends and family. However, if they are unhappy, the customer will do business with a different company and BP will lose sales resulting in poor success. Therefore, customer services have a vital role in making sure they keep customers happy so that they can still have customers to run successfully.