• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Task 6 developing customer Relations

Extracts from this document...

Introduction

In this assignment I will be planning script of a telephone call between me and a customer of the ozone health club. The phone call will be based on a customer complaint about the showers and I have to make them feel as if happy and keep their membership with Ozone health club. Good morning customer service at Ozone health club. It's Tousif Ahmed speaking how my I help you Not happy with shower..... ...read more.

Middle

time that your current membership does not allow you to use plus all the services that your membership does allow you to use. Arguments The showers were only unavailable for 2 days I think the offer of 4 week free subscriptions is very reasonable Can I have your name Card number Thank you for calling In this assignment be planned a script of a telephone call between me and a customer of the ozone health club. ...read more.

Conclusion

I apologised again and told her we would send a plumber as soon as possible. She replied that she was going to cancel her membership unless I gave her 2 week free subscription for the whole family. I agreed to this as I had been going to offer her 4week free subscription and she said she was happy with it. Then I took her name and card number. Then I said very sorry for the problem it will not happed again Than you for calling. ?? ?? ?? ?? Task 6 unit 2 Developing customer Relations BTEC Business Oxford community school ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Accounting & Financial Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Accounting & Financial Management essays

  1. A2 Business CourseWork

    - This essentially sets out that the data in which a business collects may only be used for that purpose. For instance if Tesco collects information for the club card they cannot use it for sending customers promotional material unless it is clearly stated in the form in which the customer fills in to gain the club card.

  2. Edecel Applied Business Unit 11 Finance Task B

    It will show us how much current assets there are to a Euro of debt. Formula for current ratio: Current assets / current liability = current ratio Looking at the balance sheet's of Thomas Cook we can work out the current ratio for 2009 and 2008.

  1. Edexcel Applied Business A2 unit 11 finance task A

    A bank loan is a medium or long term source of finance depending on the agreed period of time to pay back the loan and interest, the longer the time the more risks. Sale and leaseback is an internal source of finance and can allow companies to receive a cash

  2. Edexcel Applied Business Unit 11 Finance Task C

    which means they will know when they will gain back the initial investment back; and this method will give them this information. On the other hand payback does not take in to account the timing of other payments; therefore it may not be reliable.

  1. Assignment 4: ethical issues. The community. P4 and M3

    They have set different laws and regulation concerning human rights. All businesses within the united nation countries must comply with those regulations. Therefore it is essential for Primark to comply with the UN human rights which explains to businesses that discrimination is part of an illegal activity, hence it should be avoided.

  2. The maintenance of accurate records supplies the company with the financial data that assists ...

    as they need to publish their accounts to the public they would want to represent the company positive as possible, (Referring to Appendix 1B). The trading account, which is the top section on the P/L of a sole trader and limited company are done in the same way; the way gross profit is calculated.

  1. Definition of customer service

    more for service then products customers Customer service: Customer service varies between products and services customers' service is used more for services than products customer services are used to maximize the customer's satisfaction before and after the customers have purchased the product or service.

  2. developing ustomer Relations

    * They understand their customers and aim to fulfil their needs. * All staff in the organisation is committed to achieving this aim. P 1 * The Ozone has student over 55 and worker from other business customers. * Customers are important because with out them the business would not be able to function.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work