Potential customer base (fig 000s)
Home from Home will offer a wide range of exciting products such as:
Bullac
- Ginger bulla made from real Jamaican ginger
Bunsc
- Spiced bun
- Curry bun
-
Buns filled with different meats
Breadc
- Corn
- Hardo
- Organic
- Wholemeal
- Coco
Pattiesc
- Vegetable
- Lamb
- Beef
- Chicken
- Salt-fish
Crispsc
Cakesc
- Pineapple
- Banana
- Chocolate & ginger
Other organic elements of the business include a variety of natural drinks such as peanut punch, guava drink, carrot juice, pineapple punch and peanut punch. There will also be a variety of Jamaican soft drinks with brands such as Biggs, D&G and tropical fruit juices.
The bakery will encourage the response from customers as a means to test quality of products. Both Ann and I will check the quality of products daily, unsatisfactory output will be rejected. To decrease human error the products will also be checked by the baker (total quality management) as a part of job description.
Analyze the Competition
There are three bakeries that provide bread and cakes, which are situated within the same block of Home from Home.
Gregg’s Bakery – 38% market share.
Strengths:
Make bread, pastries; hot cross buns, muffins and cookies, it is a well-established bakery in the area
Family business with a lot of history
Multiple chains
Products are cheap
Products are freshly made
Weakness:
Does not provide organic bread, Caribbean buns, patties and natural fruit juice.
Percy Ingle Bakery – 30% market share.
Strengths:
Provides a wider range of products, including sandwiches and is a well-established business with a good reputation
Weakness:
Does not provide organic bread, Caribbean buns, patties and natural fruit juice.
Chris’s Bakery – 25% market share.
Strengths:
Provides a wider range of products, including sandwiches and coffee & tea
Well-established business with a good reputation
High customer turnover location
Weakness:
Does not provide organic bread, Caribbean buns, patties and natural fruit juice
High staff turnover
:
Describe Your Pricing Strategies
The average gross weekly household income for US was $ 1711.00 in 1999-2002 according to national statistics 2004 that is $486 higher than the average. As income is higher spending will increase. Our products can’t be too expensive, as these customers will turn to competitors, as an incentive the business will increase.
Pricing sheet for customers
Home from Home’s pricing will be in relation to competitors, the strategy is not to make prices lower but simply to match or even make our prices in relation to quality. There is big competition from bakers such as Gregg’s, a local proprietor, so Home from Home will do enough advertising to get more customers. Home from Home recognise the impact of inflation on the business and so if there is an increase in inflation the business will raise its prices, as the cost of raw material will go up.
Describe Your Credit Policy
Credit Policy will be cash upon sale, which is the same as all our current competitors.
Develop Your Competitive Advantage
The business will focus on building a customer relationship by providing good customer service with a friendly smile. By providing freshly baked product daily the business hope to have customer make the bakery their one stop destination for breads, cakes, buns and patties. Besides this some of the things already mentioned will help develop our competitive advantage over our competitors.
Describe your target market using one of the common segmentation methods.
Commuters using the nearby transports links are possible customers and employees of banks, building societies and retail stores. Schools along with universities and colleges in and around Lewisham will also be customers for the bakery. The business will be in a prime location for all the employees of the surrounding area.
There are local facilities in area such as 13 secondary schools, over 40 primary schools, 8 specialist schools. Therefore there is a possibility of customers from these groups.
Describe Your Location
Nottinghamton is very accessible; the Docklands Light Railways (DLR) is a few minuets walk from Nottinghamton high street. It connects Nottinghamton, Trend and Corydon. A train station is a few minutes away so there is the potential of getting customers from far. Nottinghamton also offers mobility services for the less able such as door 2 door and beacon council and the bus garage is 5 minutes away with over 50 different bus routes available.
Home from Home will be located at 14 Boone Street SE13. The property is located off Lee High Road in line of four shops serving the local community. The bakery will be on the ground floor. There are three other bakeries within the vicinity, many office blocks, an Indian restaurant and many other small businesses.
List of suppliers
Port Royal/Jamaican Patties Limited
Walkers Snack Foods Limited
BAKO London & South East Limited
Scobie & McIntosh (Bakery Engineers) Ltd are suppliers of high quality new and refurbished equipment to the food and bakery industries - Oven - Manual Fill and drain 20 tray capacity 18" x 30" - 3 months warranty,
Management and Personnel
My partner, Ann Anderson will lead the team with 10 years financial experience from a well-established Bank. I had a successful bakery in Jamaica. In addition to my industry specific experience, I had 2 years of management experience at a small business at Nottinghamton.
Terry McKay will be on the team as a baker with over five years of experience in one of Jamaica’s top bakeries. The final member of the team will be a part time shop assistant who will be recruited once the shop is established. The business will look to be a limited company once it is well established. As the business will start on a low-key budget initially, benefits to employee will be minimal. However, once the business improves, management will consider extending more benefits to its employees.
Start-up Costs and Financing
The primary expense to establish the Home from Home business is the loan estimated of RM 150, 000. This will cover the following costs:
- Rental Cost for the building for one year
- Bakery equipment
Ann and I intent to invest RM 10,000 (RM 5,000 each) to cover the other cost of start-up. These include:
- Advertising brochures
- Bakery ingredients
- Insurance
- Bakery accessories, i.e. plastic bags, carrier bags, cups, etc.
Breakdown of start-up costs for the first month.
Management will do the following roles:
- Bookkeeping
Payroll
- Finances
Cash Flow Projection
Conclusion
Bakeries can be dangerous places in which to work so the following will be done to prevent accidents happening:
- Provide slip resistant floor coverings
- Introduce measures to avoid spillages and leakage, e.g. using secure storage bins or purchasing liquids in smaller containers.
- Ensure spillages are cleared up promptly and display warning signs when floors are wet or slippery.
- Keep production areas, stairs and passageways obstacle-free
- Provide safety ladders or secure staircases to access goods at height
- Train staff in their safe use
- Train staff in proper lifting techniques
- Maintain equipment in good condition
- Display warning notices to remind operators and others of the dangers involved.
- Keep ingredients in original containers and train staff in their correct use.
- Provide suitable oven gloves for handling trays etc.
- Minimal storage in production areas, adequate ventilation, enclosed mixing systems etc.
The business is one of a kind in this area and if successful both partners will look to set up another one and expand the business. There is the possibility to exceed forecasted sales in the first year due to demand for our bakery products. Nevertheless, there are a lot of choices available to customers in the form of competition, even though we seem a little different. Furthermore, there are many different Acts governing the food industry to consider when setting-up this business. This social-cultural issue that involves changing attitudes and lifestyle of customers is imperative. Therefore, the impact of organic products in our intention in providing healthy products will be emphasised.
Lastly, the current economic climate appears to be good. Therefore the outlook for the business is good. Our products will be positioned as value for money rather than luxurious in nature.