There are three factors that affect international support roles; these include, diversity, cultural differences and times zones.
by
ellouise1997hotmailcom (student)
There are three factors that affect international support roles; these include, diversity, cultural differences and times zones. Diversity is the quality or state of having different forms. For instance, different races, cultures, ages and gender. Cultural differences refers to differences among people because of their racial or ethnic backgrounds, language, dress and traditions. And lastly, time zones is the geometrical division of time across the world in 24 longitudinal .
Firstly, language barriers will impact a business. Customer services will need to contact customers around the world and they may speak a different language; therefore it’s important for a business to understand these cultural differences and have solutions. For instance, having employees who speak a diverse range of languages. In addition, there is diversity within language barriers. Some people or cultures speak in different ways. For example, countries like the United States and Germany, it is common for them to speak loudly and be more assertive or aggressive when sharing ideas or giving direction. Whereas in countries like Japan, people typically speak softly and are more passive about sharing ideas or making suggestions. This may become an issue as some people may be offended by assertive people if that is not what they are used to in their culture and they may not want to work with the business again.
