Understanding roles and responsibilities within business organisations

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Adetokunbo Adebanjo        Unit 16        Certificate in Administration

Education Business Partnership

Understanding roles and responsibilities within business organisations


Businesses and organisations are a huge way of life. They are part of pretty much everything we do, from the clothes we wear, to the food we eat, from the holidays we go on and to the schools we attend. In this booklet, we’re going to give you the ins and outs of what exactly goes on in a business. This is the ultimate guide for the business-hungry school or college leaver.

Most well known businesses tend to be larger enterprises. These include Nando’s, Arcadia Group, Wal-mart, J Sainsbury, and Tesco.

An SME is a Small or Medium Enterprise. It usually only has 250 or less employees working for it, and works at a relatively small scale to a larger business. Examples of SMEs include Breast Cancer Campaign, Lastminute.com, Lime Crime Makeup, and Sugarpill Cosmetics.

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Shipping management        

Information technology and graphics        


The Arcadia Group Limited is a large British retail company that owns several popular high street fashion chains, which are Topshop, Burton, BHS (and Tammy), Dorothy Perkins, Topman, Wallis, Evans, Miss Selfridge and Outfit (this is the only store that is not a clothing brand in its own right, but is an outlet that sells clothing from the other eight stores). This business is owned by Sir Philip Green and his family, who bought it in 2002. As well as the UK, Arcadia has stores in 30 other countries around the world.

Arcadia Group and its nine stores

Organisational Objectives

Arcadia’s mission statement is “To provide a unique shopping experience where choice is paramount, by taking a portfolio of successful high street brands to quality retail parks.” In turn, Arcadia has managed to succeed in becoming a very successful, popular and world-renowned high street retail company.

Arcadia also aims to lead in ethical retailing and sustaining the environment, of which is part of their project called Fashion Footprint.

Arcadia takes all these steps to be a top leading retailer in all aspects.

Organisational Structure

The Arcadia Group Ltd is a large centralised and market-based organisation that has many people working in different departments, both in the retail stores and in the head offices, which are based in London and Leeds.

As a centralised organisation, key functions and major decisions are made at the head offices, and all branches are made sure to operate in the same way. Key services are centrally controlled, such as administration, human resources, retail operations and finance. It avoids duplicating staff roles and responsibilities, as well as keeping costs down. It can also obtain larger purchasing discounts.

In contrast to a decentralised organisation, central office approval is usually always necessary, decisions are not made as quickly, nor do local and departmental managers have as much decision-making powers, which may make them feel slightly demoralised. These are a few of the disadvantages that can come with being centralised organisation.

Below is a chart that visually displays the general layout of this organisation and its key functions.

This is a departmental organisation that is mainly made up of functional roles, as well as responsibilities under store operations. In addition, Arcadia operates geographically, as not only does it operate stores in the UK, but also in many other countries such as Sweden, Malta, USA and UAE.

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Each department would normally have a manager or two, who lead a team of assistants and other staff members. Owner Philip Green has an overall wide span of control, but the chain of command travels down each individual department.

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Members of the Team and Descriptions of their Departments

Owners and chief staff

  • Chief Operating Officer – Ian Grabiner
  • Owner and Chairman – Philip Green
  • Owner – Lady Christina Green

Each department has a director who regularly reports to the Chief Operating Officer Ian Grabiner, who in turn reports to ...

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