Unit 2 M2 Assess the importance of employability skills and personal skills in the recruitment and retention of staff in a selected organisation.
M2: Assess the importance of employability skills and personal skills in the recruitment and retention of staff in a selected organisation.
This report is going to explain the importance of employability skills and personal skills in the recruitment and retention of staff in Tesco plc. Tesco PLC is a British multinational grocery and general merchandise retailer headquartered in Cheshunt. They hold the number one position in UK grocery sector. This report gives indication of what needs to be met for Tesco plc to recruit employees that are able to work efficiently in and remain in Tesco plc.
The retention of staff is important to businesses such as Tesco plc because retention saves costs of recruitment and training replacements in the long run. Retention means staff become more experienced over time and may give better service to customers. This suggests that keeping retention of staffs is important for Tesco plc because it means that staffs that have gained experience in working in their sector in Tesco plc have more knowledge of what they are doing which safes money for Tesco plc.
This makes recruitment crucial to get right because there could be some employees that aren’t reliable to commit to work or stay and work in the job because they might not like the wages they get; they might not like what they are doing in the job, etc. This is crucial because it means that the training that the business has spent on the recruitment. This gives indication that
Recruiting staff without skills needed, means that they cannot do the job effectively or efficiently, this will also mean that the organisation will need spend money on training those kind of employees, however, recruiting staffs that have the skills to work effectively, efficiently and have the experience in the industry can Benefits an organisation, as this will save the business money into training a because they have the skills and experience to do the job.
Employability skill is important in recruitment and retention of staff at Tesco plc because if an employee has employability skills then it will be easier and cheaper to employ employees that have experience in their particular job. For example if an employee was applying for the same job in same store but in a different location, they have more chance of getting the job than other since they have experiences in the job the employee has applied for. This indicates that having employability skills will give the organisation what the employees is capable of doing for the job, through qualifications, experience in the industry, experience in the job role etc.
High level of staffs
Higher levels of staffs such as a store director have a wide variety of staff roles and responsibilities within Tesco plc and need the right employee ability skill to be a store director. For example store directors are responsible for the store and the employees that work in Tesco plc.’s stores, and need the suitable qualifications, specific experience, having the knowledge about the industry etc. This indicates that employees wanting to be in the higher hierarchy, they will need to have the right employability skills to be a higher level of staff in the industry .
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Low level of staffs
The lower levels of staffs have a wide variety of staff roles and responsibilities within Tesco plc. For example fresh food workers, non-food worker, customer service worker, etc. have all the similar level but in different sectors in Tesco plc’s stores for providing service for customers’ needs. employability skills would also be essential for lower levels of staff, as in the higher level of staff for example, having previous experience in the industry such as helping customers if they can’t find a particular product, restocking products in different aisles in an industry. However things such as suitable qualification wouldn’t be necessary in the lower level of staff. This indication that lower levels of staffs are only providing labour and service the customers, having the experience of knowing what to do in the job role.
Employability skills are essential when it comes to recruiting people that have the ability to work with skill areas that need to be demonstrated in Tesco plc. For example employees that is able to listen to managers, being punctual, Understanding and applying mathematical concepts and reasoning when working at the tills and also having past experiences in working in for the role of the particular job in Tesco plc’s stores.
Employability skills are desirable to Tesco plc because it means that the employee has the has knowledge of what to do for example, if an employee has past work experience for the particular job that the employee is applying for a job in Tesco plc, such as having past shop floor assistant experiences, customer service experiences, etc. this shows that this is what Tesco plc would desire because it shows that Tesco plc don’t have to spend money on training for those particular employees that has experiences in working in a particular vacancy that Tesco plc provide.
Suitable qualifications would be essential to Tesco plc because, employees such as working as a manager, qualification would be essential for Tesco plc as they need an employee that a degree in business management and also need GCSE math and English which is essential to Tesco plc too. Also to because it qualifications shows that you have basic knowledge of how to read and write and also shows work out numerical problems. This indicates that certain employees that apply for a certain job role qualification would be essential for a organisations knows that the employees has the knowledge for a particular job role
Experience of a specific role would be essential for Tesco plc because It safes Tesco plc time and money since an employee’s has experience in working in a retail store like Tesco plc before. This is because the employee has experienced the role before and knows what to expect and knows what to do. For example the employee would expect to have high level of great customer service, to customers, etc. this will suggest that the employee that is apply for this a particular job and has all the specific requirement for the job
Having knowledge of products/services is essential to employees especially if employees are working in a store such as Tesco plc because if a customer wants a particular product and they can’t find it and isn’t sure if it is the right product to do the job, then asked an employee “where the product is?” “What is the product like?” “How do you use the product?” If the employee doesn’t know will give the customer and an indication that Tesco plc isn’t training their staffs properly which will put off customers to not come back to Tesco plc.
Effectiveness in meeting personal and team/departmental targets this would be essential in the role of customer service and sales assistant in Tesco plc. This is because employees need to cooperate with other works and to consumer; this will increase retention in Tesco plc for example having able to work and other workers which can be enjoyable for employees to stay. This gives an indication that working with other employees can affect Tesco plc in increasing retention in their stores.
Personal skills are important in recruitment and retention of staff at Tesco plc because when recruiting and reviewing current staffs personal skills employees need to have strong communication characteristics. This would be required for the job roles as a manager in Tesco plc as they need to be able to understand other colleagues, customers and have good leadership to manage their sector they manage.
High level of staffs
The wide variety of high level of staff roles within Tesco plc need personal skills that for job role of being a higher level of staff for example personal skills such as leadership, commitment, organised etc. The store director, fresh food manager, non-food manager etc. need to have these personal skills to be a good higher level of staff in the industry. This indicates that the higher level of staffs needs to have the right personal skills in a higher sector such as responsibility, leadership, organised etc. to be employed
Low level of staff
The lower levels of staffs have a wide variety of staff roles and responsibilities within Tesco plc. Will have are similar role to all the employees that are shop floor assistant and employed to be working as customer service in Tesco plc for example low level of staff need to have personal skills such as willingly to do help customers and staffs, polite, good attitude and personality. This suggests that employees need to have the right personal skills for a role such as a shop floor assistant in retailers such as Tesco plc, as they are essential to provide excellent service and labour in the industry.
Personal skills are essential when it comes to recruiting employees for the role of customer service, This is because an employee needs to have the right attitude for the role of this job, so that it give a good impression of Tesco plc for example, if every employee that Tesco plc employee isn’t kind and aren’t approachable this will make customers to go another store that does provide good service to customers. Tesco plc is B2c (consumer business) so personal skills are essential at all levels.
Personal skills are to Tesco plc when recruiting employees because it provides better service and a better sensitivity in for customers and Tesco plc. For example having kind employees that like to help customers with a smile gives a better feeling to customers to come back and recommend other people to go to Tesco plc. This gives an indication that Tesco desire recruit employees that have good personal skills because it give a better image for Tesco plc.
Personal skills such as patience would be an essential in skills in the recruitment and retention in Tesco plc because patience will show that the employee have the ability to help customers that are in need of a lot of help for example if an employee was ask by a customer to help find varies of item that the customer can’t find, it will take some patience to help the customer find these items for them. This will indicates that employees having patience will help improve Tesco plc’s customer service.
Personal skills such as hardworking would be an essential in skills in the recruitment and retention in Tesco plc because having an employee that is hardworking will show consistency and improvements to Tesco plc stores for example having hardworking employees by having a high level of customer service, working at a fast pace such as filling shelves, etc. This indicates that having a hardworking employee shows that those employees will be willing to do anything in the job.
Personal skills such as employees agreeing targets would be an essential in skills in the recruitment and retention in Tesco plc because employees that are able to follows task and agree by those targets in Tesco plc stores will give the store more reliable employees that are able to do so. For example if Tesco plc has set target to customer service staff such as too improve the service for customers because Tesco plc isn’t getting good reviews from customers about service, and the customers service agree to the target to make improvements. This suggests that having employees that agree to targets will make Tesco plc’s stores more functional and conventional in their organisation.
Personal skills such as employees agreeing budgets would be an essential in skills in the recruitment and retention in Tesco plc because employees that agree to their budgets they get will increase retention. For example employees that agree to the budgets they get paid will make them want to stay and work there since they agree it’s a reasonable budget. This suggests that employees that agree to the budgets they get form Tesco plc will increase retention in Tesco plc.
Personal skills such as employees that have the ability to work as part of a team would be an essential skill in the recruitment and retention of Tesco plc if the employee was applying for a role of working as a sale assistant, because it shows that the employees have the ability to work with other people and communicate with other people. This suggests that personal skill such as having the ability to work as team make their job a lot easier to works together in this particular job role.
Having the ability to work as part of a team will be essential In the role of an shop floor assistant if Tesco plc were recruiting employees for that particular role, the employee need to have the ability to work with other employees, this is because it makes the role of the job more faster and enjoyable for the employee and will maintain retention in the work environment in Tesco plc’s stores, for example having groups segmented into different aisle to restock shelves in Tesco plc’s stores, this will it will take teamwork to do the job at a quicker pace. This gives indication that working in a team will help improve the staff’s social interaction and work performance in Tesco plc.
Having good interpersonal skills would be essential in the role of customer service because interpersonal skill is all about to communicate and interact with other people, which is key working in a team and interacting with other customer with confidence. For example having to help customers with the right personality, interact and provide service for customers. This indicates that interpersonal skill is important for job role of customer service.
In conclusion there are different aspects that have to be met to be able to have the right type of employee that is right for the role of the job when recruiting employees. For example, when recruiting employees in Tesco plc there things that needs to be looked at such as having good employability skills and personal skills when employing people. This indicates that there are features that employees need be met for them to be employed by Tesco plc