M1 Analyse different types of business information and their sources
An analysis of the verbal of business used at my chosen business
Is the verbal information used face-to-face?
The verbal information is used face to face and over the phone in my chosen organisation which is Tesco PLC. The advantage of face to face verbal communication is you are able to communicate with personnel and also get an instant reply, and plus you know that you have physically approached and talked to the personnel. When you send information by email they’re maybe a chance that an error could occur or the personnel who it has been sent to may not be able to access their email account.
The disadvantage of face to face verbal communication in Tesco PLC is you won’t be able to refer to the conversation in the future, and also the person who you are communicating with might mis-interpretate what you have said to them.
Is telephone communication used:
The advantages of using telephone communications in Tesco PLC is that you know that you have directly spoken to the person you wanted to and also you get an instant reply opposed to email when you don’t get a direct reply.
The disadvantage of telephone communication in Tesco PLC is that you won’t be able to refer to what you have said to somebody in the near future this is because the conversation that occur internally isn’t recorded only external calls from customers are recorded for personnel preference and reasons
Does your business use voice mail:
Tesco PLC use voice mails such as pre-recorded voice mails to remind customers of delivery dates and times. The advantage of using voice mails is it is recorded so you are able to refer to them and also it can be used to refer to in the future.
The disadvantage of using voice mails in Tesco PLC is that there could be a computer which could lead to the deletion of all the voice mails that have been recorded, another disadvantage of voice mails are they are regularly used and so you would have to go through every single one if you want to refer back to one of the voice mails
Does your business use tannoy announcements:
Tesco PLC uses tannoy announcement in their stores they use this for announcements such as calling employees to the manager’s office or if they are required for other reasons, the advantage of this is you are able to contact employees if you don’t know where they are in the store
The disadvantage of the tannoy announcement system is that it is not very clear and also if there more than one employee with the same name and there is announcement which calls them person then you would end up seeing all the people with the same name at the same place i.e. it would cause confusion for people with the same names
Is verbal information used on the telephone:
Verbal information is spoken through telephone in Tesco PLC, this is used to contact employees or to keep them up to date on present situations, the advantage of using a telephone to output verbal information is it can be used to contact different departments in the Tesco PLC departments
The disadvantage of using a telephone for verbal communication is you can refer back to a conversation you have had on the telephone and also if you are busy doing something very important and the telephone rings and you go answer it, it might put the trainee employees at risk because they are inexperienced