Unit2 Business and Management

BTEC National Diploma in Business Unit2 Business and Management

Introductions (Task1)

In this task I will talk about the interpersonal and communicational skills, in the task I will demonstrate a role play to identify my interpersonal and communicational skills. After I demonstrate the role play my colleagues will give feedback where I need to improved it, than i will mention how can i improve my interpersonal and communicational skills. Lastly i will mention how key management functions may be met more effectively through the use of key interpersonal and communicational skills.

Findings

P4) What interpersonal and communication skills can you bring and why?

Interpersonal skills are the skills connected with dealing with the people and working with other efficiency to make the business success. Interpersonal skills are used often into business contexts to refer to the measure of a person’s ability to operate within business organisation. Interpersonal skills including:

Working with other harmoniously
Evaluating and excepting responsibilities
Understanding measured to respond conflicts
Working in team effectively

Working with other harmoniously means we need to make sure the teams are get on with there responsibly and to check them whether if they are working together with out no arguing, it is better individuals to work together to achieve the success of the business.

Evaluating and excepting responsibilities means as a manager we have set a target for the employees and they can be used for the individual or teams, the manager has to chase the employees whether if they getting on the responsibilities that is been given individually or as teams, after that the manager has to evaluate the have achieved the target that is been sat if its acceptable or not.

Understandings measured the respond of conflicts first full its generally understood that communicating respect other people or professionals within the work place will enable to reduce the conflicts. And increase participations or assistance in obtaining information or completing tasks.

Working in team effectively this is one of the important of the interpersonal skills, as a manger we have to check employees are work together as team cooperatively. The business to achieve a success it require employees working together effectively, effective teams are an intermediary goal toward getting goods, sustainable result, and at the end of the if the business become success the employees a accomplish they goals and will share the credit with the business.

Communication skills are also skills connected the dealing with the people in the process by which the information exchange. Communications skills used often into business contexts, there are skills related to communication skills, these are:

Formal and informal

Tone of voice

Body language

Visual communication

Formal or informal style of communication can also be used in written, some pieces of written such as letter or journal tend to be a formal whereas email and popular magazine article tends to be informal. The important thing with communication is to use the right form for the right purpose. Managers needs to think carefully about how to communication the employees appropriately.

Tone of voice: Their impress are based on tone and the quality of voice. Verbal communication extends beyond words, audible sound, transfer meaning, in additional tone or attitude communication some times.

Body language: Open body stance and positioning invite communication and interaction, whereas the close body stance a positioning impedes communication, using an open body language posture improves the communication with the employees, both managers and employees to learn to read each other body language.

Visual communication: People communicate with the ayes as well as the ears. Communication occur cues of body language and facial expression, aye contact is the communication connector, making ayes contact helps confirm attention and interest between the manager and the employees.

M2) Based on my experience of the role play, Explain how you could improve your own interpersonal and communicational skills.

My role play

I am a manager in new retail which owns a business man called Mr Tosh. And I feel that I have a problem to solve when i saw the feelings of the staff are unmotivated and feel that their job is not secure. In the class i discuss with my staff, i sat a SMART to ensure the business get back on track, we agree, me and my staff. One of the our agreement was if you achieve the target that in October if the sales go up 20% i will pay 10% bonus, and if you continue performing well and achieving the goal that we have agreed you job will be secure. Other points that we agreed was.

To give continuation training

Give bonus (reward the staff if they met the target)

Cut the reward (if they done bad, down the sales performance)

My interpersonal and communication skills

Through the role play in the class, i got a feed back of my interpersonal and communication skills, after i get the recommendation. They suggested me that i need to improve some areas below.

In verbal skills- i am not good at controlling my tone of voice in discussion, because i feel when i speak to my staff my English is not good enough. That makes ...

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To give continuation training

Give bonus (reward the staff if they met the target)

Cut the reward (if they done bad, down the sales performance)

My interpersonal and communication skills

Through the role play in the class, i got a feed back of my interpersonal and communication skills, after i get the recommendation. They suggested me that i need to improve some areas below.

In verbal skills- i am not good at controlling my tone of voice in discussion, because i feel when i speak to my staff my English is not good enough. That makes me can not use the vary tone, pace, and loudness to stand out the points when i speaking.

Non verbal skills_ my body language, i haven’t performed an aye contact and i haven’t smile in the conversation with my employees; because I my self I haven’t got enough confidence and that make me deal tense in the conversation.

Improvement

In the tone of voice; if I have varied of tone pace and loudness that can stand out the main points of my speech; that makes my audiences easier to grasp and got interest to listen my speech, in my problem, my English is not good enough to make my speech tense, i should be calm and concentrate first, a think what i have to say before i speak, make more preparation before i speak, and try excise with my tone, pace and loudness at home. My SMART objectives are:

Spend 30 minute at each time for preparation before the role play and read newspapers with tone, pace and loudness in another 20 minute every two weeks. If it improvement my speaking skills after practice, that may let me speak more clear smooth and with vary tone, this also improve my English.

The non verbal skills_ i haven’t look at staff with smile when i was performing my role play, because i was feeling that i am tense. I looked down when i was talking which may see the staff that i am weak, and not smiling the also may see that i am angry, anxious and not honesty. I should be calm, concentrate and make more preparation, so I set my self a SMART target to let me achieve:

Spend 10 min more in preparation for the role play, and do more preparation as I said above, if I make more preparation, i can stay be more relax, calm and confidence than before, so that i can make an aye contact with a smile to the others. Start from now I will practice speak to the people with aye contact and smile when I talk, and i believe it will become a habit, then i can do that without thinking every time when I am suppose to speak.

D2) Evaluate ways in which key management functions may be met more effectively through the use of key interpersonal and communicational skills.

There are some key management functions, such as management resource, employees’ motivation, performance monitoring, reward and leadership.

Those skills i have mentioned above can be met through the use of interpersonal and communication skills, that are the skills managers must be known, the reason is because having identified the roles of management its important to look at the employees’ capable of fulfilling the role and meet the challenges. There are examples below:

Employees’ motivation: when we set a plan or target for the employees, we need to motivate then to cooperate and achieve it; employees usually work efficiency when they feel that they have been consulted about their target that they need to achieve. If the employees perform well and achieve the target, we need to reward them with appreciation and persuade them to set a new target. For example in the role play, i have sat a target and encouraged and motivated my staff to achieve it, after i have informed them and discuss what needs to be done, they really feel that they have achieved the target. Those are the interpersonal and communication skills the managers needs to persuade the employees to achieve it.

Management resources: the management resource i have chosen to give and example in Human Resource. Sometimes managers may curry out decision the staff might not agree with, in that case manager needs to use interpersonal skills to persuade the employees to agree with him, at the end if the staff can not accepted, that might create conflict and they may curry out industrial action. Managers also need to resolve any conflict that comes up. Skills of management of conflict needed at all levels and all type of organisations.

Performance monitoring and reward management needs to have good interview skills, for example an appraisal purpose, this has one technique to encourage them in the interview and make them relax and co-operate with the other staff. This is needs a body language such as tone of voice posture eye contact to suit the interview, if the employees feel relax, it easier to persuade them to achieve the target.

The aim of appraisal is to set objective to the employees, usually at the start of the interview, they will look at if the staff achieve the objective set before the next interview, if they achieve the target, them you will pursued them to set another target again and again, at the end of the every quarter the manager have pay bonus to the staff to motivate. If they are not achieve the target the manager needs to persuade the staff to improve the performance or even discipline them they have continue achieve bad performances

Introduction (Task2)

In this task I will be giving two scenarios of how management activity can raise performance. Mr Tosh believes a good management lies in the planning and monitoring of system in place. For me to pass the second part of the show I will be given and open book time constraint covering the following.

To explain how the aims and objectives may be achieved through planning and monitoring.

Finding

All businesses need to plan and monitored regardless of how small or large they are. For example, possibility plans need to be prepared in the eventuality of a setback which has a direct impact upon the way which the business goes about behaviour its business activities, normally by the same token, the importance of strategic planning for an organisation cannot be stressed enough.

The strategic plan acts as a purpose for which the business seizes to exist; it highlights aims and objectives which need to be fulfilled by all the members of staff in order for the company to achieve both its short and long term objectives. This all has a direct impact on the overall performance of an organisation because without a manager planning, there would be absolute confusion.

When the business is setting strategic plan, is better for the business to draw SMART, which represented Specific, Measure, A Reasonable, Time.

Aims and Objectives

Aims means achieving a goal or target that you have set, for example: my aims is to achieve a successful Event

Objective means how this goal or target can be achieved, for example: how can I achieve a successful Event.

SMART

The word SMART stands for Specific, Measure, Achievement, Realistic and Time, in every business should have a SMART objective, this helps business to know what they need to do.

Specific- the goal and the method are clear defined
Measured- the objectives should measured numerically
Achievement- humanly possible and the project have the all requirement resources.
Realistic- avoid the temptation of defining goal just because it fits nicely to the previous three criteria.
Time- the project must have deadline so that success can be measured

Scenario 1: The Planning Process

Now I going to planning an event that is about the student who graduated the University of CWC, the party will take place in river boat in the Thomas River, what I want to do to plan this party I will need to organise a price, date, invitation, people, security, food and refreshments, DJ

The aims of this party are

Students to get to know more
Discuss about the next step
Share ideas and views
And plan the next reunion in the future

The objective is: to achieve this aim successful, I need to plan the place that every students is allow to take with one of their partners, as well as all the hospitalities I have mention below and to provide a unique experience for all the graduate students.

To do this I need to draw a table helping me to plan what it takes to do this party.

After when I arrange all this basic requirements for this party, then I will also nominate group of people to work voluntarily to help me to achieve this event to run successfully.

I will split this group into different teams, and I will give each team to be responsible into a particular place. Such as:

I will inform some of them to help the security, some for catering, some for parking and some for collecting tickets.

After when I plan this then I will need to monitor to make sure everything that I organise is run smoothly. To monitor the whether the best people arrival, the food, parking, health and safety and to monitor if every one is fed and socialising with each other having laugh and fun are all important. This will make me easier to know every thing is running as it supposed to be.

Scenario 2: The Planning process

In this scenario two I am willing to plan and organise and showcase artistic events, which will take place in London Muslim Museum.

The aims of this artistic event are: to demonstrate through the work of artists the Muslim innovation in Andalusia known as Spain, to capture the viewer’s attention from the extraordinary graphic images used. Also this exhibition is to promote the Islamic Museum in London.

The objectives of this event are:

Increase and establish the awareness of the event
Raise money for the Islamic museum in London
Provide a unique experience to all guests of all age groups
Educate and inform the people through the exhibition from the different prospective about Islamic innovation in Spain.

In order to run this event I will need to plan first, I will be in charge for the fallowing:

Creation of the catalogue with the dimension and the price of the art paintings.
Invite some historians and speakers to talk about the Islamic innovation in the Land of Andalusia.
Advertise campaign, public relation and further marketing activities in London and overseas.
Arrange a photographer
Sales of the tickets
Catering and hospitality
Amount of seats available, construction of the grandstand, electricity, and generally technical substructure and support in the area of the construction. (I.e. lights, sound)
Organising and administrating of the event such as: security, equipment and general staff)
Gallery rent payments and the commission rate for all the sales.

For me to know this event is running as I planned, I need to keep an aye on it and discuss all the staff what they are doing, this simple check becomes a monitoring.

Introduction (Task 3&4)

In this task I have I have been give the following job to organise boat party, art show and DJ event or fashion show with a minimal cost on the Thames. Mr Tosh is interested in how the role of management can improve can the performance of a business.

Event

I have decided to organise an event in boat party, which include DJ party.

The reason I have planned this party is to motivate the staff in the museum that I going to open,

Control of Party budgets

This party I intended to spend £8,500 for every thing including: hiring a boat, pay deposit, wages of the staff, food and hospitality and DJ.

I hired Cordoba cruise the reason of this party is to motivate the staff and to learn some knowledge about the history of Spain. This particular boat has a capacity 155 people.

This is dabble Decker boat, the first floor has public areas of the yacht also have independent music systems which can be interconnected for parties, the upper deck has the restaurant and the with a seat of 155 people.

There are 20 staff are in the boat as well apart from the guest, these are 4 security guards one of them is responsible for watching the security camera because there are 5 security cameras in the boat, 1is responsible for health and safety, 7 people are responsible for serving food, 3 are in the kitchen and 5 are waiters, 1 DJ and 1 Singer, 2 camera man, 3 are the captain and drivers as well.

This is the food menu that will be served for those who coming the party, as I have planned I invited 155 people to attend apart from all the staff which I have appointed.

Budgeting list

This is the list of how I am going to spend the money that is intended for this party to run successfully.

Hiring a boat: £2,500

Security: £260

Food & Drink: £2000

DJ and the Singer: £600

Bar tenders: £510

Cameramen: £900

First Aid: £70

Deposit: £1660 this deposit is for the boat in case if anything goes wrong £8500

The schedule for the party

I have told all of the guests to meet the London Aye at 7:30pm, the boat will depart between 8:00pm so I have inform all the guest not to come late because this is special night. While the boat arrives people can enjoy drinking and confrontations with each other. By the time of 9:30pm the food will be served and every one which chose whatever they desire in the menu. While they are eating they can also enjoy listing the music. By the time of 10:40pm the party will start fully guests can enjoy dancing. At the time of 1:00am the party will end and the will start going home with happy and memorable night that has a lot of experience and wisdom and this is the purpose of this party.

How the role of management can raise the performance in business?

Organising

The boat party I have organised shows that I as manager can organise party with effectively, the importance of a manager being able to organise in a party is massive. If I as a manager unable or poorly organises certain aspects, then the performance of the company is placed at dire danger.

Organising is also fundamentally concerned with creating effective structures that can distinguish effective business resulting to enhancing business performance and disorganisation, which takes the business downwards.

Planning

All businesses need to plan regardless of how small or large they are. For example: I have managed to plan a boat party with a minimal cost, I have managed to build the structure of the project will go through from the beginning to the end. Possibility plans need to be prepared in the eventuality of a setback which has a direct impact upon the way which the project goes about behavior its process activities, the importance of strategic planning for project cannot be stressed enough.

Motivation

Motivation is the strength of commitment that inspires the workers in what they do. The aims and objectives that I have organise for the party is to motivate the staff. Boat party motivation is concerned with commitment to an organisation to accomplish its aims and objectives. I believe that the role of management style have a large influence of motivating the staff, whether any given business will accomplish their aims and objectives.

Monitoring

Monitoring is vital for every manager to assess the performance of the organisation and keep aye on it what the going on inside the business, that simple checking becomes monitoring. I could use this skill to helps me to inspect and evaluate the boat party that I have planned, this allows to let you know the boat party is running successfully by simply keeping aye on it.

Teamwork

Teamwork is important in any business; working together will enable to achieve the aims in this project the boat party. Because teams are flexible so they can respond the changing needs within project. As manager I have ensure teams are working together and ensuring that there is trust between them.

Controlling budgets

To controlling the budget that is been give to me to perform certain project is extremely important. The party that I have organised shows that how I control the budget wisely and spend accordingly. If I am unable to manage the budget then the event will not happen.

Controlling the finance

Controlling the finance will allow the business to know its income and outgoing.

If the business do not control its finance they might not able to be aware whether if the are making profit or not, if the business is aware the their money how much money is coming in and going out, than this will give the business the opportunity to know if they are making profit or not.

Decision-making

Decision-making is compulsory in all projects. As a manager I have planned the party, and make the decision to negotiate all fundamental requirements of the party needed such as: hiring the boat, ordering the food, bar tenders and so on.

Consequence of effective management

Consequence of effective management allows business to go forward to the success point and to maintain reputation of the business. Effective management helps business to increase the productivity and to sell more by simply motivating the employees.

If the employees are motivated they are able to work harder to increase the share price of the business. Effective management also helps employees to set a target and motivate them to achieve the target. If the employees achieve the target than the manager will give the employees bonus in every quarterly they make success. A good manager will give the employees the opportunity to involve and contribute some ideas in the business, and this also makes the employees more secure in their and increase their confidence. The more the employees motivated to work hard the more they achieve its goal; this will lead the business to make profit.

Consequence of ineffective management

Consequence of ineffective management will lead the business to the bad reputation.

This is due to the lack of ability to manage the business. Ineffective management will make the business to produce the negative result by causing the employees’ lack of motivation. If the employees are unmotivated they are unlike likely to work hard and this makes the business to produce negative profit, which will lead to negative share price. In addition if employees do not have even have the slightest degree of contribution in decision making then they are going to feel de-motivated and this might have a negative effect on their job satisfaction.